TM
Thembeka M
Active since Apr 2024
8
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0
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Reviews
8 reviews8 months ago
Extremely Poor Service & Lack of Communication – Dis-Chem Okavango Pharmacy
I visited Dis-Chem Okavango last week Wednesday to purchase an item that was initially excluded by my medical aid. After confirming with my medical aid, I was informed that the exclusion would be overridden and the claim could be reprocessed. I communicated this to the pharmacist assisting me, but they incorrectly captured the claim as non-dispensed. My medical aid confirmed on their side that the claim was valid and would be processed. However, when I returned on Friday, I was told once again that the claim was rejected. Despite me providing proof and explaining multiple times that they needed to resubmit the initial claim (not a new one), this was ignored. Eventually, my medical aid reprocessed and paid the claim directly. I contacted the pharmacy with proof of payment, but instead of updating me, I was told someone would call me back after contacting my medical aid. That call never came. When I followed up in person, I was informed that the manager had sent an email to the claims department on Monday — but this was not communicated to me, despite my urgency and repeated requests. I followed up again on Thursday, and only today (Friday) did I receive a response. I asked to speak to a manager, but that was also a fruitless exercise. In the end, I had no choice but to purchase the item cash. I was assured, in writing, that I would be reimbursed once the matter was cleared. It is now Friday and I still have not received any feedback, or proper communication without me having to follow-up telephonically. This experience has been extremely frustrating, unprofessional, and disappointing, especially from a pharmacy that customers rely on for essential and urgent assistance. The email response I finally received today was dismissive: “Good day. "X employee has been advised of your request and will be in touch as soon as he has a chance. We are a bit short staffed today and have a lot of in-store customers to assist.” Having an influx of in-store customers is not a valid reason to dismiss a paying customer’s request — especially when their medical aid has already confirmed and paid the claim.
0 replies
9 months ago
Formal complaint
I am writing to formally lodge a complaint regarding the poor customer service I received from one of your consultants, Thabo Mahamu, during a recent telephone call. I contacted Vodacom to inquire about the multiple messages I have been receiving regarding an amount that is allegedly in arrears. I was uncertain whether the account in question was associated with me or possibly with my mother, and I made this clear to the consultant. I expected to receive clarification or guidance on how to resolve or understand the issue. Unfortunately, instead of assisting me or providing any kind of support, Mr. Mahamu chose to remain silent. He did not offer any feedback, solutions, or explanation. He simply stayed on the line without saying anything, effectively forcing me to end the call in frustration. This behavior was both unprofessional and unhelpful, and it falls far below the level of service I expect from Vodacom. As a long-time customer, I am disappointed by this experience and would appreciate it if this matter could be investigated. I kindly request feedback on the steps Vodacom will take to address this issue, both to prevent similar incidents in the future and to ensure proper follow-up regarding my original inquiry. Thank you for your attention to this matter. I look forward to a prompt response.
53 replies
14 months ago
Communication is horrible with no alternatives offered.
I bought two chairs from Makro, which arrived with missing items. I was told the missing items would be delivered only to see an email of a refund of the item and being told to arrange collection. This was not communicated to me and I even specified that I do not want to return the item instead of an alternative solution I get this after a month of waiting. I bought the items online, When I called to find out what was happening I am told the item is no longer available in stock, this also wasn't communicated before hand to allow me to decide how I want to proceed.
53 replies
18 months ago
Worst experience! Never going back to Vodacom
Million stories regarding my account. My number was cancelled without any notification, I paid the amount I now had to pay due to that and now it's stories when it comes to updating on Transunion. I have been sent from pillar to post by VODACOM from March.
106 replies
19 months ago
Worst utilities management!
Moved into a unit with utilities managed by them and it has been hell for the past 7days. Keep purchasing tokens and they don't reflect anywhere . You call the call center you are sent to WhatsApp from WhatsApp you are sent to send emails where they take their time to respond. There's no system in place for urgent queries.
0 replies
23 months ago
Disgusting service
It's been a month since I've paid my arrears on my Vodacom account. I've been sent from pillar to post . They have not sent the payment file to the provider yet they said they did, provider checked specifically for my one. They don't respond to emails, got the provider involved to have them send to the person assisting me but still nothing. I wanted to pay directly to Vodacom and they even convinced me that it would be faster through them. Utterly disappointed.
0 replies
23 months ago
Horrible service!
I've been waiting for feedback regarding a claim from March . I even had to opt to paying out of pocket to avoid penalties. The person who is supposed to handle the claim is said to be calling me back but never does. I am always told that it will be escalated to the manager but till today, 2 months after the claim submission no feedback whatsoever.
53 replies
24 months ago
ABSA Activate
My car was written of on the 28th of March after being accessed for almost a month, ABSA activate didn't even bother to let me know until I called the repair shop for an update on the vehicle. It has also been a hassle to get the payment to be made. Worst experience!!
53 replies
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8 (100%)