GC
Gert C
Active since Apr 2024
16
Reviews
0
Industries
Reviews
16 reviews5 months ago
Formal Complaint Regarding Unprofessional Conduct of the Pharmacist
Dear Sir/Madam, I am writing to formally express my disappointment and concern regarding the unprofessional conduct of your pharmacist during my recent visit to Local Choice Pharmacy in Ventersdorp on 5 November 2025. I accompanied my father to the pharmacy to seek professional advice from the pharmacist regarding his medication. One of the staff members initially assisted us and mentioned that my father’s tablets were “just vitamins,” adding that he would consult the pharmacist for confirmation. When the pharmacist was approached, she responded in a loud, disrespectful, and unprofessional manner, clearly audible to everyone present. She did not have the courtesy to approach us directly, listen to our concerns, or offer appropriate professional guidance. Such behavior is discourteous and unbecoming of a healthcare professional who is expected to treat patients and their families with dignity and respect. Following the incident, I was informed that the pharmacist contacted people outside the pharmacy to inquire about me and my family, which I find deeply invasive, *********, and unprofessional. This constitutes a breach of confidentiality and professional boundaries. This is not the first time I have experienced issues with the same pharmacist, and I am extremely disappointed by her ongoing disregard for professionalism and patient care. As per the Pharmacy Act 53 of 1974 and the Good Pharmacy Practice (GPP) standards set by the South African Pharmacy Council (SAPC), pharmacists are required to: Maintain patient confidentiality at all times; Communicate respectfully and professionally with the public; and Provide appropriate advice and assistance within the scope of their professional duties. The conduct I witnessed is a clear violation of these principles and undermines public trust in the pharmacy profession. I therefore request that this matter be investigated urgently, and appropriate disciplinary or corrective action be taken to ensure this does not happen again — to me or to any other customer. I also request a formal written response regarding the outcome of this complaint. Thank you for your attention to this matter. I look forward to your prompt response.
0 replies
6 months ago
Ongoing Harassment Calls from African Bank – Despite No Outstanding Debit Check Mandate
I’m beyond frustrated with African Bank’s repeated and unnecessary calls about a so-called “outstanding debit check mandate.” In July 2025, I app**** for a credit card limit increase, which was declined. Since then, I’ve received monthly calls claiming my debit check mandate expired in August 2025. I went to the Potchefstroom (North West) branch, where the staff phoned head office — and it was confirmed multiple times that there is nothing outstanding on my account. Even after asking that a note be placed on my profile, the calls continue. This is now harassment and a violation of South African law, including: Section 45 of the Electronic Communications and Transactions Act (ECTA) – prohibits persistent unwanted contact. Section 69 of the Protection of Personal Information Act (POPIA) – forbids repeated direct marketing or contact after opting out. Section 40 of the Consumer Protection Act (CPA) – prohibits harassment, undue pressure, or coercive conduct by suppliers. I am demanding that African Bank stop contacting me immediately and confirm in writing that this matter has been resolved. If the harassment continues, I will report the bank to the National Consumer Commission (NCC) and the Information Regulator of South Africa. This behavior is unacceptable and ********. Do your work properly and stop harassing customers!
106 replies
7 months ago
Harassment
Why the hell does African Bank phone me again today about this debt check mandate nonsense after after did phone me few days ago and said everything has been sorted African Bank this is your last warning phone me again and I will gladly sue African Bank for harassment do I make myself clear 🤬
265 replies
7 months ago
Formal Complaint Regarding Harassment and Incorrect Debit Check Mandate
I am writing to formally lodge a complaint against African Bank regarding repeated and unnecessary harassment I have been subjected to. Despite assurances from your head office that there is nothing wrong on your system with my account, I continue to receive monthly calls about a so-called “debit check mandate.” For context, I have held my credit card since December 2023 and I have never once missed a payment. In July 2025, I app**** for a credit card limit increase which was declined. Strangely, since that time, I have been continuously contacted regarding a debit check mandate issue which, according to your head office, does not exist. This has now become harassment and is causing unnecessary stress. I find it unacceptable that I am being repeatedly called for a matter that your own system confirms is not an issue. I hereby demand the following: 1. An immediate investigation into why I am being contacted about a non-existent debit check mandate. 2. Written confirmation from African Bank that my account is in good standing and that there is no such issue on record. 3. Assurance that all unnecessary calls and harassment will stop immediately. Please note that if this matter is not resolved promptly and satisfactorily, I will have no choice but to escalate the complaint to the National Credit Regulator, the Ombudsman for Banking Services, and the Information Regulator in terms of POPIA, as this constitutes misuse of my personal information. I trust that African Bank will treat this complaint with the seriousness it deserves. I expect a written response within 7 business days.
53 replies
8 months ago
Great service
I give supa quick vanderbijlpark 5 star rating friendly service from Monique Pienaar and rest of the team it was a long day but I'm very impressed with their work and service thank you very much vanderbijlpark supa quick
0 replies
8 months ago
Poor service African Bank
I wasn't even informed that anyone from African Bank will phone me since Monday 18 August 2025 i only received suspected spam calls and ***** calls just to find out it's African Bank phoning me from their own personal numbers telling me that my debicheck mandate is not correct African Bank should have informed me someone from their branch is going to give me a call now my debt order has not gone off yet now I'm going to have a missed payment because of African Bank can't do their work properly I'm sick of African Bank poor service I have been paying my credit card since December 2023 why now suddenly there is problems
3 replies
9 months ago
Extremely Disappointed – African Bank Misled Me, Wasted My Time, and Declined Me Unfairly After I Settled My Loan
Extremely Disappointed – African Bank Misled Me, Wasted My Time, and Declined Me Unfairly After I Settled My Loan --- Complaint: I am extremely angry, disappointed, and frustrated with how African Bank has treated me. I feel completely misled and disrespected after doing everything right, including settling my loan early, only to be given false promises and ultimately declined for no valid reason. On 19 July 2025 i app**** for credit they offered me R18,000 personal loan OR a R15,000 credit card limit increase, even though I still had an outstanding loan at the time. I settled my loan in full on 21 July 2025. After settlement, I was told to wait 72 hours for everything to reflect properly. When it finally reflected, the app showed I had a positive balance of R3.87 (meaning African Bank technically owes me money), but I was still confused because it previously showed a minus R153,59 and then a branch employee said I could pay R3.87 — later she changed her mind and just selected “written off.” This was extremely unprofessional and confusing. Today, 28 July 2025, I went to an African Bank branch and was told the only new offers available to me were an R4,000 personal loan OR an R8,000 credit card increase (far less than the original offers). I agreed to take the credit card increase and signed a new contract, being told the new installment would be R1,660/month. One hour later, I received a message that my application was declined, this time due to “financial wellness.” This is unacceptable. How is it possible that I qualified for more credit while still owing them money, but now that I’ve paid off the loan and improved my financial standing, they decline me? This process has been a complete waste of my time, and I feel misled by African Bank’s offers and false promises. Their internal systems and staff give conflicting information, and their idea of “financial wellness” makes no sense. I paid off my loan — I should be a valued customer, not someone they reject and frustrate. I am beyond disappointed and will no longer trust African Bank. I will take my business elsewhere and make others aware of this poor treatment. You do not treat responsible customers like this.
159 replies
10 months ago
Wrong contact details
Who gives you the right to have my contact number i have no debt with nedbank now HP Attorneys contact me every single day about outstanding debt I feel like filing a complaint at the police i demand HP ATTORNEYS remove my details from their system or i will take legal action and contact Popia
0 replies
10 months ago
Using wrong contact number
Who gives nedbank the right just to use random contact number they Attorneys contacts me past week saying I have outstanding debt i have never app**** for a loan or anything at nedbank
0 replies
18 months ago
Irritating
I would appreciate it if this company stop phoning me tell them like 3 times a day to stop phoning me I'm not interested in what ever they have to offer they do not have my consent to have my phone number who even give them my number I thought there is this POPIA to protect south Africa's but still our personal details gets share out
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)