PW
Paul W
Active since Oct 2010
13
Reviews
0
Industries
Reviews
13 reviews4 months ago
Severely Misrepresented Recommended Service, No-Show Bus, Unsafe Conditions – Avoid Busbud
I booked an intercity coach through Busbud (FF Gertse Intercity – Bellville to Johannesburg). The service delivered was nothing like what Busbud advertised and was one of the worst travel experiences I’ve ever had (minus 5*) 1. The scheduled bus never arrived The 15:20 coach simply did not show up. For 5 hours we were told “slight delay,” only to be moved without explanation onto a much later bus with no refund option. 2. Replacement bus was not the advertised intercity coach Busbud listed: fully reclining seats onboard toilet air-conditioning long-distance comfort What we received was a substandard inner-city bus: no toilet no proper air-con no reclining seats overcrowded and uncomfortable for a 17-hour journey This is blatant misrepresentation. 3. Forced roadside toilet break Because there was no onboard toilet, passengers — including women and children — were forced to relieve themselves at the roadside in full public view in contravention of public decency, road safety, and municipal bylaws. This was humiliating and completely inappropriate for a “recommended” intercity service. 4. Loud music blaring all night, no sleep possible The drivers played extremely loud music throughout the night. Repeated requests from passengers were ignored, making it impossible to rest on an already exhausting journey. 5. Additional luggage fees not disclosed Passengers (us) were charged extra at departure for luggage, despite this not being specified at booking. 6. Zero support from Busbud Contacting Busbud by email support resulted only in automated Chester AI replies misinterpreting the issue twice as a cancellation or failed booking request. No human assistance, no escalation and no accountability. This was a complete service failure. Busbud cannot promote an operator as most “recommended” when the advertised service is not delivered, the scheduled bus doesn’t arrive, passengers are treated without dignity, and basic safety and comfort standards are ignored. I am requesting a full refund and strongly urge Busbud to stop listing this operator until these issues are resolved. Passengers deserve truthful listings and minimum safety standards.
53 replies
4 months ago
Shockingly bad service from 3rd world clowns and con artists -
Shockingly bad service from 3rd world clowns and con artists - non arrival of bus at 3:20pm with promises of slight delays until 7:20pm which was the later scheduled trip. So the booked earlier service was cancelled and passengers bumped to the later over full bus and no refunds offered. Later bus sub standard inner city makeshift bus with uncomfortable non reclining seats on a 17 hour trip and no toilet on board as advertised. Extra money ******ed for luggage as well. Incredibly ********* arrogant staff.
0 replies
10 months ago
Shockingly bad PC Online Banking Login keeps failing with "technical error"
Shockingly bad online banking Login keeps failing with "technical error" try again later (happens daily now) which translates to get lost we're too busy delivering bad service and don't care for wasting your valuable time and continued business patronage. Wake up ABSA.
56 replies
35 months ago
Heart/Cholesterol medication Order cancellation failure with no remedy offered
Heart/Cholesterol medication Order cancellation failure with no remedy offered With my latest Medxpress chronic order I received an SMS collection notice ref: MX000CWWDH for Clicks Welgemoed. After getting a runaround for more than half an hour they finally admitted that the Storwin (Rosuvasatin) 10mg was not available at that pharmacy, so the order for which I already co-paid R141.57 was summarily cancelled, without informing me. I am furious at this shockingly bad non-service, and non-communication and waste of my time and petrol. However, both M-Khem and Dischem do have stock of this item, so they suggested I simply go and buy the Sched 5 heart/cholesterol drug there, as if it were an OTC non-chronic & non-script drug that I haven't already paid for. My Medxpress on Discovery shows the order status now to be cancelled (unfulfilled), and refuses to let me resubmit it as 2/6 repeat saying not enough time has passed since my previous order of 17/04 even though 31 days has passed. I demanded that this cancelled scenario be repaired and refunded the R141.57 co-payment and my reorder status reinstated for 2/6 so that I can try Dischem. Why was there no follow up and remedy offered from Medxpress. NOTE: THIS IS A CHRONIC HEART/CHOLESTEROL MEDICATION for which my previous script has just run out so status is VERY URGENT. No remedy has been offered to date, and it seems I have been left hanging, I expect a phone call from a Medxpress pharmacist to discuss a solution.
265 replies
35 months ago
Heart/Cholesterol medication Order cancellation failure with no remedy
With my latest Medxpress chronic order I received an SMS collection notice ref: MX000CWWDH for Clicks Welgemoed. After getting a runaround for more than half an hour they finally admitted that the Tareg 10mg was not available so the order for which I already co-paid R141.57 was summarily cancelled, without informing me. I am furious at this shockingly bad non-service, and non-communication and waste of my time and petrol. However, both M-Khem and Dischem do have stock of this item, so they suggested I simply go and buy the Sched 5 heart drug there, as if it were an OTC non-chronic & non-script drug that I haven't already paid for. My Medxpress on Discovery shows the order status now to be cancelled (unfulfilled), and refuses to let me resubmit it as 2/6 repeat saying not enough time has passed since my previous order of 17/04 even though 31 days has passed. I demanded that this cancelled scenario be repaired and refunded the R141.57 co-payment and my reorder status reinstated for 2/6 so that I can try Dischem. Why was there no follow up and remedy offered from Medxpress. NOTE: THIS IS A CHRONIC HEART/CHOLESTEROL MEDICATION for which my previous script has just run out so status is VERY URGENT. No remedy has been offered to date, and it seems I have been left hanging, I expect a phone call from a Medxpress pharmacist to discuss a solution.
159 replies
40 months ago
Staggering, unwarranted and highly opportunistic 25% annual premium increase
Staggering, unwarranted and highly opportunistic 25% annual premium increase on Home and Car insurance despite very low claim history. Clearly long term stable customers are not valued at A&G. Policy no: 444077264.
132 replies
58 months ago
Repeated Failure to acknowledge to SARS my Pens & Prov Fund transfers from OM with MASSIVE tax implications
SARS alerted me recently that AF has repeatedly failed to acknowledge my Prov and Pen Funds transfers in Sept2017, from Old Mutual, by submitting the mandatory ROT02 forms, despite many requests for these over the years. I got an email from AF, in this regard, on 18Feb2019 saying "There is no need to contact us nor be concerned . . . issue WILL be resolved." This did not happen. Now the entire TAX Team are ignoring my urgent emails. This has MASSIVE tax implications for me, circa R1.9Million, in punitive backtaxes. I will sue AF for damages and costs, and am now involving the TAX Ombud and a very expensive legal team.
53 replies
64 months ago
Double / Duplicate debits on Credit Card transactions
Dis-Chem Willowbridge have double debited my credit card twice now in three months. Each debit was successful since issued days apart. Luckily ABSA have picked this up and 4 days later recredited me as a duplicate transaction. Why is this happening in the first place. Had ABSA not picked this up I would have a huge admin nightmare in rectifying same. I don't trust Dischem credit card payments anymore. A simple apology will not suffice without an investigation into this disturbing practice.
0 replies
72 months ago
SHAME on TELKOM during COVID-19 Lockdown - UNLAWFUL Business Practice, adding Anytime Extra service
REF: Support #3436684 Without permission, and prior engagement of any kind, Telkom have unilaterally added a completely unwanted / unneeded, and expensive monthly (Copper) Anytime Extra Calling Plan to my FTTH Fibre 10Mbps Data & Voice service account. I have ZERO use for such an extensive Calling Plan (copper) landline service. *** TELKOM !! Where did you get a signed off permission document with Utility Bill, RSA ID etc. authorising this ?? Whoever did this needs to be fired since they have brought TELKOM into disrepute. The first I heard of this was an SMS and Email from the Campaigns department welcoming me to my new Anytime Extra Calling Plan service which would be retroactively billed to my account. HOW DID THIS HAPPEN ?? Either this was mistakenly (accidentally) added else if deliberate it is FRAUD and deserves to be prosecuted as such criminally. ICASA needs to be informed of this unlawful and shameful practice in a time of COVID-19 where most people are battling financially to make ends meet due to loss of income. This is tantamount to THEFT. I DEMAND that the inclusion of this unwelcome Anytime Extra service is investigated and removed immediately without prejudice or cost to me. Primary Account:: UNLIMITEDHome Lite 10Mbps Fibre Data & Voice service [REF: 339669352] with the following associated product numbers below: 1. 0219130556 - FIXV - 0219130556 2. TIN3497768 - TINT - TIN3497768 3. B130090907 - BB - B130090907 TELKOM you have forever lost my respect, and trust. P.S. I complained by email immediately to both the Campaigns department and Support at support@telkomsa.net about this farce and only got a reference number [ Support #3436684 ] so far.
0 replies
88 months ago
Vitality gym membership cancelled due to "non-payment" despite debit order deduction success
Vitality gym membership cancelled suddenly 31December due to "non-payment" despite debit order collection success in December and January !!!!! My Discovery Health and Vitality monthly payments are bundled into a single monthly debit order which has been running successfully for ages. Suddenly, I am denied access to the gym and told that I haven't paid. I confirmed with ABSA and bank statements that all my payments are up to date. Call Centre logged a case ********** 707 but will take 3 to 5 days to "look into", while my gym membership remains blocked. I have already lost money on prepaid personal training sessions I cannot attend, and took extended leave to attend. Discovery seem unphased and unconcerned - shockingly bad / arrogant business practice, definitely not the way to keep clients.
315 replies
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