CF
Charles F
Active since Oct 2010
21
Reviews
0
Industries
Reviews
21 reviews2 months ago
Great support & service
Our tap started to get small holes in the spout resulting in small sprays that were leaking water; Johann, responded and assisted immediately, and the tap was replaced this is great customer service. Thank you!
0 replies
20 months ago
Useless, no Customer Care / Service
Since the beginning of the year my number can not be called or received SMS-es Last week Saturday, I tried a SIM swop but the problem is still not resolved, the shop steward logged a Remedy ticket, this week again I made numerous call the USELESS MTN call center. Thy want me to punch in codes so that they can release the call...
0 replies
22 months ago
DSTV Chatbot, humans not respected.
I cancelled my services during Covid, I sold my decoder last week but the new owner cannot activate the decoder as according to DSTV I have an outstanding account... I tried to speak to a person but they only have chatbots... HORRIBLE!!
53 replies
29 months ago
Too big or a failing network
I have been with MetroFibre for a few years but now their service level has dropped, I guess they are getting too big and starting to lose interest in their customer's needs. My line has been down for almost a week, no feedback, no action, "Customer Support" puts me on hold and then disconnects the line.
258 replies
34 months ago
Wrong product delivered and no response
The wrong product is delivered, I sent them an email but still awaiting reply. They are totally useless, so do not order from them. DO NOT SUPPORT THIS BUSINESS, you will regret it.
0 replies
40 months ago
Bad business practice
They do incorrect advertising. first the website promises same day delivery, then I can only select the following day, the 5th, and in the confirmation they only mention the 6th… this a bad business practice! Then they call and only keep on talking, no listening skills on the customer service reps....
396 replies
41 months ago
No Customer communication
Call their Call centre and you just wait, send an email and be ignored. I ordered fridges, one has a manufacturer error an I am begging to have it exchanged for 3 weeks.... I ordered a a side by side fridge still waiting for the delivery Order Confirmed on 05 Dec 2022 Order packed on 07 Dec 2022, 5 days later still awaiting delivery
396 replies
43 months ago
We Do Nothing and Will Disappoint You
In 2020 it was my first disappointing experience with this company, after it was all sorted many apologies happened... Some time business really make an effort to improve but this company does not know the meaning of doing business, they just want your money. I need a part for our Brema Ice-maker, according to BCE (the SA distributor) the part is in stock. I ordered, made a full payment R,5,865.00 on 26 August 2022, and I am still waiting today 06 October. They come up with al types of excuses like the pump received was faulty..... It is always tomorrow, or Monday morning early. Now, to process my refund, I must wait 7 working days for it to be processed. It is incredible that this company still exist... now I am wondering "do they exist?" Stay away from they, they are wasting you valuable time as you must continuously follow-up and they do nothing to deliver...
0 replies
44 months ago
Recommendable
Absolutely recommendable, fast replies and trustworthy. I have been dealing with Dylan Du Toit, he is a star, he knows what it means to go the extra mile.
0 replies
46 months ago
Excellent service & advise
Excellent service & advise, thank you Matt Montagu, I truly appreciate your input, feedback and follow-up.
134 replies
Review Distribution
5 Star
7 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
13 (61.904761904761905%)