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10 reviews10 months ago
Takealot reneges on their returns policy
I bought New Balance running shoes from Takealot which were too small. I only fit same inside my house, packed it back in the box with the tag and returned it in line with the returns policy a few days later, and ordered other running shoes from them, which fit and which I kept. Inexplicably, my return of the unused shoes was rejected. I never received a reason; no email was sent to my registered email address. Since then, takealot has been giving me the runaround and I have still not been refunded despite the shoes being available for collection (again, since Takealot simply shipped them back). They seem to be reneging on their returns policy, which is *********.
0 replies
14 months ago
Is Hollywood Bets a **** working with *****sters and should their gambling licence be revoked?
I was de*****ed where a ******** put through hundreds of thousands of rands through my credit xars - all Hollywood Bets rrandactions of just under R10 000 each. As some trandaxtions were still pending, I called Hollywood Bets so they could then not bank the transaction. The official number leads to a dead line; does not connect at all. They do not answer emails and whatsapp does not through. Someone in Hollywood Bets must be working with the ********s. Seems they plan to complicit in *****ing my money?
71 replies
14 months ago
Yaga 'make an offer' feature enable buyers to renege on accepted offers
Yaga introduced a 'make an offer' feature where buyers can offer a lower price, and the seller can then decide to accept the offer. However, once accepted and even though there is agreement on the item and price, Yaga the also requires the buyer to place an order. Many buyers do not as they get to change their minds even if the seller accepted the offer, with no accountability. Even if other buyers can still buy the item, just seeing if an offer gets accepted and then reneging on the agreement is becoming a trend, enabled by Yaga. I have written to Yaga before on this issue, to no avail. To enable buyers a second bite at the cherry and allow a change of mind once an offer is accepted is simply enabling unscruplous buyers and prejudicing bona fide sellers. Please Yaga, fix this problem; this used to be a good and fair trading platform.
0 replies
14 months ago
Huge damage caused to car due to paint tin not being sealed properly by staff
I bought paint at this store just before Christmas last year. The employee assisting with the paint failed to seal the lid properly and it spilled in my car, causing R12 000 of damages. I went back after the spill and tried to speak to the manager or owner, who had always "just stepped out." Spent a lot of money trying to remove the paint, to no avail. While no one at the store denied liability, could never get hold.of the manager or owner. Finally this year the manager reappeared - he was in fact on 5 weeks leave, yet the staff had me come back again and again saying he if there but just out. The manager promised to sort it out but then stopped responding. I was willing to sort this out amicably but now have no option but to warn other cudtomers and take legal action to recover at the very least the excess on my insurance. Extremely disappointing considering the high standard of other businesses in Midstream.
0 replies
15 months ago
Terrible service at Westpack Petzone Highveld Centurion - avoid
This shop does not seem to be managed at all. Staff do not know the prices and when they try to call the manager, no'-one answered. Tried to return an item I bought only two days before - the stagg has no access to the system to give refunds. The phone does not work as apparently no one pays the bill. The manager cannot be reached. This shop is terrible and puttting the chain to shame. They also do not honour the group's refund policy and are extremely overpriced, and seem to sell items as new that has a lot of wear and tear. Will never support any of the Petzone branches again due to this awful experience.
0 replies
19 months ago
Buffalo's poor service is costing me thousands in lost refunds due to delayed collection of return items
Buffalo takes ages to collect. Canmot get through to their call centre. Driver not allocated for collection, and due to this I cannot return items to inteenational seller and are losing thousands in refunds. I need urgent collection of bufex699017391BYQ, not empty promises. Buffalo is giving the whole group and SA logistics a bad name.
53 replies
19 months ago
Capitec Eldoraigne refuses to refund bank fees ********ly deducted due to a Captec app error
Capitec charged me 'limits exceeded" bank fees even though my online limits were set high enough 9n the app ansld rejected all my transactions. The call centre could not help. I went to Capitec Eldoraigne, where the manager and a staff member confirmed that my limits were fine and could not explain why the transactions were.rejected. After trying various things, they issued me with a new card. This worked for a while, but then my transactions were simply declined again and bank costs were ********ly charged again whefe the limits were set high enough. I had to then again go into the bank. This time, the gentleman who helped me seemed to think I was incapable of correctly setting an online bank limit and clearly did not believe me. I had to the call the manager who confirmed I was correct and the problem was with Capitec. Although transactions are going through again now, Capitec cannot simply keep bank costs they ********ly and incorrectly.deducted due to a system issue on their side. This seems to be exactly what they are doing - weeks later; no refund.It is a prinicple issue and I am dismayed that it is impossible to approve a refund of less than R50 while being willing to lose customer spending far more than this on two cards. Capitec is simply keeping these ********ly deducted bank costs. At this stage I simply want the bank costs refunded, so I can close my account and move my business (since I canmot close only my savings account as that is where all the bank fees are deducted it seems, I will have to close my credit card account as well. If Capitec does respond I have no interest in speaking to anyone else from tbis bank and simply need an email.confirmation that Capitec has refunded these costs they were never entitled to, and had no mandate to, deduct in the first place.
0 replies
19 months ago
Skynet holding items from overseas and insisting on importers code where not required by SARS
I ordered clothes from Temu, and Skynet sent a form to pay the customs. However, they require my importers' code and VAT no - I am not an importer. According to the latest SARS communication, individuals do not need to register as importers when buying goods for personal use from abroad subject to the conditions listed below and personal goods can now be cleared through Customs under the generic code 70707070 without requiring importer registration. I meet all teh requirements. I have emailed Skynet customer care; no response. I have called their helpline - kept on hold for ages, told to leave a message but the mailbox is full. Skynet is thus holding my items and making it impossible to pay customs. I am not an importer as I meet the SARS criteria below. I urgently need my items released by Skynet? 1. Transactions must fall within the newly revised limit. As of April 2024, this limit has increased from a cumulative R50,000 over three transactions to R150,000 across one or more transactions. 2. Goods must be imported strictly for personal use or home consumption, not for resale or any commercial purposes. 3. The buyer must be located within South Africa. 4. The buyer’s identity number, passport number, or taxpayer reference number must be correctly entered in the declaration form field. I meet all of these exceptions.
0 replies
20 months ago
Beame Matrix keeps deducting payments after cancellation
I cancelled Beame Matrix with 20 business days notice, as per their terms and conditions. Note that payment for this service is in advance. Mails to customer care come back undelivered and it is impossible to get hold of a humam being to assist. A debit order was again deducted despite cancellation and having been assigned a reference number - I was referred to a service bot, which I doubt will in any way resolve the issue. I have no faith that this tracking service could find my car if it is this hard to get hold of someone to assist to stop a debit order for a service that was cancelled. Very disappointing and frustrating.
53 replies
23 months ago
Discovery debit order errors still not fixed after 6 months
I have similar struggles as user Azraa K with Discovery not deducting debit orders, erroneously suspending my membership and failing to honour numerous promises to fix this since Jan 2024. Truly shocking. This is despite Discovery confirming in writing my bank account and that they would deduct via debit order. After at least getting my membership reinstated (with no apology from Discovery for erroneously suspending it in the first place), every month, I now have to do a tedious check that Discovery has actually deducted my memberhip and every month, it still is not deducted, and I have to call DIscovery and explain the story to a new consultant - and transfer my membership fee via EFT or face another erroneous suspension I am always assured that all the notes are on the system and it will be sorted out. It never is. Discovery consultants seem to have been told to not respond in writing, so despite me informing consultants that I cannot take calls as I am in meetings for most of the day and to send an email, they simply keep calling, avoiding taking any written responsibility for constant errors and forcing me to call back and waste more time after work. I lodged a complaint as per their dispute process on 20 March - it is June and I am still waiting for a response. I would never take any financial or other products from them if they cannot fix a simple debit order. It is a new month - and still, same issue. I am at an utter loss as to what to do to resolve this. Does one really have to resort to the Ombudsman for Medical Schemes to get Discovery to correctly deduct membership payments and not erroneously suspend one's membership?
106 replies
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