RM
Rumani M
Active since Nov 2010
57
Reviews
0
Industries
Reviews
57 reviews2 months ago
Exceptional Service from Nqobile Mbele
I would like to extend my sincere appreciation for the excellent service I received from Nqobile Mbele. Nqobile was professional, efficient, and incredibly helpful throughout the entire process. It is truly refreshing to experience such outstanding customer service. She is undoubtedly a great asset to ABSA. Please convey my gratitude and thanks to her
56 replies
3 months ago
Not happy with service
I am not satisfied with the response I received regarding my query. I was sent an amount of R1,744 with the explanation that this is what was charged to my account. However, this figure does not align with the detailed breakdown I have, which shows multiple excessive deductions that do not make sense. The amount provided does not accurately reflect what was actually charged. To further verify this, I changed to using my other South African account, and the charges incurred there were nowhere near the amounts deducted from my FNB account. This clearly indicates a discrepancy that has not been adequately addressed. Given that I will be working on several projects in that country going forward, I am seriously reconsidering continuing to use your services if these unexplained charges persist. I cannot justify enduring such costs without a clear and reasonable explanation. I request a suitable resolution to this matter, including a proper breakdown and clarification of all charges app****. I am genuinely unhappy with how this has been handled so far and would appreciate this issue being treated with urgency.
56 replies
4 months ago
Not happy with bank charges
I am writing to express my disappointment with the bank charges and amounts deducted while I was using my FNB account in Botswana this past weekend. I understand that the exchange rate is approximately R1.27 to P1. However, upon reviewing my transactions, I noticed that some amounts charged exceed what would reasonably be expected based on this exchange rate. This has caused concern, as the deductions appear to be significantly higher than anticipated. I would appreciate a clear explanation of how these charges were calculated, including any additional fees or foreign transaction charges that may have been app****. I kindly request that this matter be reviewed and clarified at your earliest convenience.
112 replies
8 months ago
Best service ever!!!
So I phoned in at Momentum Health4me. Was just inquiring on my membership, what i am covered for and what is not covered. I spoke to Sanelisiwe Mchunu, who made the call very much pleasant and informative. With a country that doesn't care about service Sanelisiwe showed and re affirmed that there are people you still take their job serious and want to always deliver their best. Thank you Sanelisiwe you are truly a service champion at Momentum. 5 stars is not enough for you sisi, more stars should be added here :)
53 replies
15 months ago
3rd Party claims can't be entertained
My Aunt who has a policy with CTU, one of her drivers was involved in an accident and didn't inform my aunt. Now that client is a 3rd party claim which now the other insurance is claiming from my aunt and the person who was driving the vehicle at that time unfortunately has passed away to say exactly what happened as he didn't tell my aunt anything. Now CTU is rejecting the claim saying, " they can't entertain it now". Like since when does a 3rd party claim expire? Now you are saying my aunt should pay for all that though she has a policy that also cover 3rd party incidents or claims. What CTU is doing is really unfair here.
0 replies
17 months ago
Worst network Service prover - Superflex
MTN is proving to be thee worst service provider one can use. Ive been using MTN Superflex for the last few months. I have two accounts i am paying with you guys. I hardly stay long on the phone but each month i receive messages of being downgraded. I pay for the subscription on the 8th for the last 2 months. Now today around 13h30 you decided to downgrade me while i still have about 9Gig of data and have paid until the 7th of December. I need my data back and the airtime ive paid for until my next debit date then you can cancel this nonsense of yours
0 replies
18 months ago
***** case still not resolved
22 Days later still no update or communication as stated. We acknowledge the receipt of your complaint. Kindly be advised that matter has been taken up with management to reassess your case. Once done, we will revert back to you with feedback within 7 - 21working days. Kind Regards, Hilda
106 replies
19 months ago
Poor service from ***** Department
I was de*****ed and reported the matter to the bank, everything to assist with the investigation was submitted. Only to be told " We regret to inform you we couldn't retrieve the funds as they have been utilized already". Like are you expecting to find the funds i had been de*****ed still in that account? As people who are running a **** surely they are receiving funds and utilizing those funds right away. The account is still active with the bank they use. Now i find that response somehow like no effort was done to retrieve those funds.
106 replies
22 months ago
Worse service you can expect ever.
One of the worst KFC - ( Blackheath on Beyers Naude) one has been dealing with not once and not twice. The staff is full of sticking attitude, they talk to you as if you are asking for a favor. Yesterday i went there going to buy food and used the drive through and yeah the lady one was dealing with just confirmed how much those guys don't respect customers.
0 replies
27 months ago
WOrst service to date
For a complain i submitted on the 4th of January 2024 and again on the 17th of Jan, till now i havent received any joy from FNB. Again i was debited and when i tried to reverse it i am told i cant. I never gave any authorization for a debit order mandate on my account. I am feeling more and more that FNB cant protect our funds and cant help us. I am now moving my products elsewhere. I have already cancelled the connect packages i had, now i am left with cancelling this account and move to a service provider that will take my problems serious.
58 replies
Review Distribution
5 Star
24 (42.10526315789474%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (10.526315789473685%)
1 Star
27 (47.36842105263158%)