LV
Lise N
Active since Nov 2010
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
The customer agent, Mmamotsi, was very helpful and professional and the experience was effi and good
The customer agent, Mmamotsi, was very helpful and professional and the experience was effi and good. I can recommend Cartrack with great ease of mind.
56 replies
38 months ago
Misleading Advertising
Okay so I was fooled and it was my own fault. I didn’t read the fine print. The very very fine print. Free delivery for sure (worked into the price already in any case). Aah but you are caught out on the import tax. Being a .co.za company I thought it was local. IT IS NOT LOCAL!!! It is imported from Thailand so you need to pay import tax. So my 500 x 500 mm screen cost me R950 PLUS additional R516 for import tax. So please people, rather support local!! Much cheaper and the same and better quality. Fool me once!!! I couldn’t select a minus star rating.
0 replies
104 months ago
Bad Service
After going to the Menlyn Samsung Store we were referred to the Samsung branch at The Grove for repairs. We had a cracked screen Our phone is still under guarantee and we went there with the invoice, etc. When we arrived there the customer service consultant said they need the original invoice with the IMEI code on it. That was although we had the invoice with us. So we thought there might be another issue, so we went to the MTN shop at the Grove. The MTN shop told us that the invoice that we had, was correct and they had to accept it. They sent us back to the MTN shop three times. After that we insisted that we had the correct invoice. They eventually saw their mistake and booked the phone in. That was on the 9th of September. They said it would take 5-7 working days. After 10 days it was still not fixed, due to a part on back order. After they promised to phone us as soon as the phone was repaired, that never happened. On Tuesday 10th of October I once again phoned the repair center. Apparently it was fixed on the 29th of September. It is 20 days after it was booked in!!! Surely that is not acceptable. Secondly why does Samsung not have a notification system informing a client when the job is completed. We stay 100 km from Pretoria and it needs special arrangements to go there. I am very frustrated and annoyed with the service received.
61 replies
125 months ago
Bad service
Trying to quickly increase my internet transfer limit!!!! Nothing quick about that. In the past the banker vould assist, but now they send you to the enquiries que, where you have to wait in a que while one of the two people available takes her lunch!!!! Really?????? What happened to personal assistance and personal bankers???? We don't have hours to stand in ques to do something that simple. So done with Nedbank.
75 replies
129 months ago
ATM Shortage in Brits
There is currently no / zero / none ATM's in Brits where I can deposit a cheque. I work out of town and only get to Brits after the branch closes at 16:00. I live on a farm outside of town and therefore my only option is to drive into town on a saturday, just to deposit a cheque. When you phone the branch they treat you as if you are the idiot. They tell you not to make use of cheques. Seriously people, what happened to customer service. This is unacceptable and just one more reason why I will take our family's business to FNB. Problem solved!
75 replies
131 months ago
Poor After Sales Support
I can see that Renualt South Africa is a company that doesn't respond to complaints and it doesn't surprise me.<br> <br> We bought a brand new Renault Duster 1,5 diesel a year ago. Within a short period (month or two) one of the tyres had a bubble in it. They said it was due to poor road conditions and they couldn't take responsibility for it. Which I could understand, if you fit a car with poor quality tyres. <br> <br> Then after about 21 000km on the clock we had to replace the brake pads at our own cost. Again wear and tear was given as the excuse. So we replaced the disc pads and had to skim (?) the brake discs. At 21000km's???<br> <br> Now after 28 000km on the clock the shocks are leaking oil and needs to be replaced. Again the excuse of wear and tear! Seriously? This car is fitted with sub-standard, poor quality parts just to last you while driving it off the sales floor. From there Renault takes no pride or responsibility in their product! I am so disappointed in their service and attitude. This will definitely be our first, but last Renault that we buy.
0 replies
136 months ago
Very helpful and efficient Service
Good Day,<br> <br> Just want to compliment the attitude, helpfulness and efficiency of William. He really went the extra mile to resolve my request as soon as possible.<br> <br> Thanks MiWay!
77 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
3 (42.857142857142854%)
1 Star
2 (28.571428571428573%)