PM
Puleng M
Active since Aug 2024
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Claim issue
I called last week Wednesday to put in a claim for scratch and dent I was supposed to have received an d with ref number and email till today nothing Called Thursday, Friday and Saturday was told they are having system issues. Called again today confirmed email address and contact number still no email received
159 replies
3 months ago
False/incorrect information provided by Vodacom consultants
I called Vodacom today three times in a row and only assisted on the third call. My call was to get my lost phone blacklisted and obtain ITC number to be able to open police report, get the case no and submit the documents to insurance. 1st call the lady on the sounded like she doesn’t know what she was doing because I was desperate o stayed on the call to the end for me her the reference number which I never received. The 1st was at 11:45 and I waited until 12:45 that’s when I made my second call. On the 2nd call I explained what happened on my previous call the consultant apologised and assisted me and assured me I will receive an sms with the ITC ref number and while on the call I asked her to call out the ref number for me incase the sms gets delayed as I wa already at the police station. I wrote the number down and submitted all the documents to insurance and I was told the device is not black listed which makes the ITC number incorrect. I called again and was assisted by Buhle who confirmed that the phone was indeed not blacklisted, we continued with the process and I waited on the call until I receive the ITC ref number on my cell with her and I read out the sms and she confirmed that correct. I asked her to check if there previously provided ref number is showing on her end and she found nothing of that number. I am requesting the recording of the 1st and 2nd call I made which was around 10:45 and 12:58 which confirms the incorrect information I was provided with and the confirmation of my device been black listed. Should there be any delays in regard with my insurance claim due to the illiterate and *********** 2 consultants who assisted me Vodacom I am holding you accountable for that. I called in time and was delayed by your consultants which affected the time I was left with for my claim to be processed. I cannot scratch the police documents submitted that will be deemed as falsification of information putting my claim on jeopardy and well as the of the sergeant who assisted me at the police station. I need someone from the department to contact me and those 2 consultants fired surely I am not the one only who has experienced this. I was willing to renew my contract with you but due to the bad service and incompetence received o going back to another network provider
112 replies
7 months ago
Accounts closure request
I have requested both my personal and business account to be closed and all funds available to be transferred to my other account. A call query was looted and reference numbers obtained for both. I was asked to send my If copy and bank details of where I want the funds to paid to. One month down the line which was end of July I called to make a follow up I was told the matter has been escalated. Mid August I called and was told the same thing and to expect a call till today none of the account are closed because I am still received emails containing statements. I want to find out where is the problem for my request to be actioned. What ****es me off is that there isn’t any branch one can walk in to be assisted and whenever I called they keep on saying they will call me back and they never did. Please close my accounts and give me what’s due to me
583 replies
12 months ago
Poor service
Account Tell me why my account is suddenly owing after I was told last month in the 26-27 when I requested the statement that my account is up to date the institution is coming with the better system to roll out the monthly statement. Refund Tell me why it took two service consultant to process my refund even though all the documents were send and I am only been made aware that my account is owing and had I not made the payment I did last month when was that gonna be brought to me that I owe the institution. I need to be called and be explained all the payments I made on my account as one of the consultant by the name of Ayanda messed my account the time I was registering for Management module I failed and since then she had been rude to me and failed to explain why my account was in excess meanwhile I have all the proof of payments and registration documents for all modules. Someone from account department need to call me and clarify this and I also request my refund in full. After all this I will change the institution and go somewhere else because woooooow. If the consultant are not available on the phone and takes their own good time to respond to email and never calls you back when you request to be called what more should we do. I have vowed to never recommend the institution to anyone that is why your NPS is dropping everyday due to lack of services form the so called service consultant
116 replies
12 months ago
Account closure and refund request
I made a payment on the 20th of march to my account and came to my attention that I over paid my account. Last month I wanted to close my account. I called rage and requested the account closure and was told the account closure cannot be done telephonically what’s funny is that the opening can be done telephonically. Anyway I send them my Id and the reason why I want to close my account and I also made them aware that I want the credit balance in my account to be refunded. I was told the fund will be done after the account is closed. The email for account closure was send in the 25 of march and I send the email to 3 different email address which Rage cannot trace that I have send them an email meanwhile I have received a reply from their info@ragesa.co.za email. Last week Friday I called and explain my story still the emails I sent were no where to be found I was sent from one consultant to the other until I landed to the lady by the name Ayanda. I have send Ayanda 3-4 emails with documents requesting closure which is still not processed because they want my bank statement to confirm my account details meanwhile I have send them my bank confirmation letter as the statement has my personal transaction. I dont understand why they need my statement if they have the bank letter which has the same details to confirm my details let alone the last proof of payment and my ID copy. @RageSA please close my account and refund me what’s due to me. It’s ironic how the opening of the account is so smooth but the closure customers are being send from pillar to post and unnecessary documents are being required. The bank letter serves as the account details confirmation not the statement. In my account statement with you it’s showing that my account is over paid why need the proof of payment. If you have my personal details on your system since u am the client why need the copy of my ID. When opening the account I was not asked why I want to open the account with rage but now u want to close it I need to write a motivation for closure which does make sense to me. I called again
0 replies
13 months ago
Poor service, ****mers
I went to mellins in Bloemfontein mimosa for my specs. Did my eye test, choose the frame and was quoted. I explained to the lady who was assisting me that the optical benefit will only be available on or after the 21 February therefore she should not claim I will come on or after that date for the claim to be submitted. The lady submitted the claim of which they misquoted me. Instead of giving me the 1.6 clear view blue guard they did 1.5 and submitted the claim in the 9th. Now the claim has been submitted for 1.5 clear view she went again and submit another claim for 1.6 clear view blue guard without first cancelling the first claim which was wrong and still submitted the claim without waiting for the date I explained that I will come again so that we submit the claim under optical benefit on medical aid. Both claims submitted took the money under my saving which I use for over the counter medication and prescriptions from the Doctors. She discussed me invoice with me and never explained the warranty and guarantee of the specs and the cancellation process and their terms and condition. The first claim submitted was R5500 and the second one was R6999 which till today they have never been reversed. After realising what happened I wrote an email to melons and no one from their head office responded and the lady who assisted me never got back to me to explain what’s going on I was the one calling for follow up and there is two times where I called and I was told she is not available she will call when she is in the office but never did. I send the second email again still no reply. I ave the store 2 option to either cancel everything and keep their specs or cancel everything and I will come so that we submit the claim under optical benefit and then once they are paid from the benefit I will take the specs. Only on Tuesday and yesterday the lady said unfortunately both claims cannot be reversed and I cannot cancel the specs as they have been ordered and delivered to the store waiting for me to collect. I told the lady I no longer want the specs the cancellation procedure was never discussed or explained to me therefore they should reverse the claims I will go to the other optometrist. She kept on telling unfortunately they can’t even if I called their head office nothing will happen. From the two email I send I made them aware that I will come to hello Peter and seek help and go to ombudsman if I have to for those claims to be reversed. Mellins in Mimosa Bloemfontein I NO LONGER WANT YOUR SERVICE THERE FORE I REQUEST THE CLAIMS YOU SUBMITTED ON MY MEDICAL AID TO BE REVERSED. The mistake was made by your employee not me she did what she thought was best because she was after the sale and wanted to meet her sales target on my expense.
0 replies
17 months ago
Letter of demand received
Dear Vodacom kindly explain the email with letter of demand I receive that I need to pay 285 that I do not know is for what. I received my invoice and statement for this month and now I have to pay 200 by the 20th. Please give me a call before the end of today and explain your demand. My account has been up date and I have been paying 460 for both cell phone contract and home router. For ur information I am going to cancel the debit order I will do the EFT
165 replies
20 months ago
Poor service. Lying to clients. Not reliable
I have a home router contract with Vodacom and I took another cell phone contract. Both were online application. When applying for online I selected that I already have an existing contract and I want to add another device. I specified the debit order details and also requested that both should be combined billed as one thing and for me to receive one statement and invoice. To my Suprise they separated the contract. I called to enquire about that and was told to visit the nearest store to be assisted with change of ownership. I went to Vodacom store and explained my situation that I want the cell phone contract to be linked to the existing home router contract so that I can have one bill and I also asked them to update the debit order date. Unfortunately for that to happen there is a fee of R150 for what I don’t know. The guys who was assisting me did the opposite. He linked the home router contract to cellphone and it did not work.R150 was added to my bill. He then linked the cell phone contract to home router which is what I requested from the start and it worked another R150 added to my bill. Come debit order day, they debited a normal price without the charge which is one R150 not 2 and they returned the money. 4 days down the line they call me my account has not yet being paid. I called to check that if combining two contract worked they confirmed. I requested the ref miner for the payment and the amount. Payment was done. Jiki jiki I receive the stammer me t saying I owe them 900 something. Went to the store to enquire, the guy tried to deny and I explained what he did he did we will log a request for refund which for August I will pay my normal debit of R535 plus 150 for combining the two account. Do you know guys Vodacom took 780 on my account. No call received from them as the guy at the store promised. No ref number received as he confirms that I will get an sms with ref number for the two request he logged. I know I am not the only Vidacom client complaining about fees that are being charged some a mistakes done by consultants and we as clients are suffering from that. I hope this reach Vodacom and they respond to me and fix my account as no one has money lying around to feed Vodacom on mistakes done on the their systems by their consultants. As much as they will block the lines or cut of data of one did not pay o also need my refund
265 replies
20 months ago
Poor service, robbing their client day light. DSTV is a **** making money from its clients
1. DSTV is a **** 2. We paying much for a repetition of everything we watching One the consultant called me trying to sell something which I declined because I already have. I am on family package and my monthly debit order has a discount subscription. The consultant by the name of Thabang called and try to sell me the subscription I have. I declined because I already have and he then cancelled the subscription and activate it again and I was charged R100 something which made my August debit Oder to be over R500. I called I was told I will be contacted within 24-48 hours which never happened. I called making a follow up on that I was told a refund escalation has been logged but there is not ref number the account will be updated with 24-48 hours. I gave them the time checked my account it was still the same. I have been trying to call since then and been taking from pillar to post with no clear feedback. Re demanded to recorded call for that day and it was no where to be found. I then went to chart with their consultant Thandi who said to me she cannot see anything
371 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
9 (100%)