C
Chantal S
Active since Sep 2024
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Complaint escalation
I received a reply on helo peter from Santum. They said they will get back to me and still have not received a response. From them or the person that I was told will be handling my claim Miriam.
0 replies
3 months ago
Complaint :Extremely Poor Service and No Urgency After Rear-End Collision
On 10 January my vehicle was stationary and indicating to turn when it was hit from behind by Clamfin’s client. Two other vehicles had already collided and pushed into the third vehicle, which then struck my car. Had the driver been following at a safe distance, this accident would not have happened. My vehicle is now not safe to drive as the boot does not close properly. I currently do not have insurance and only have this one vehicle, which I rely on to take my children to school and get to work. I therefore urgently requested that a third-party claim be submitted. What followed has been extremely disappointing. I had to chase both the client and Clanfin for days. They would respond once, then go silent again. Only yesterday did I finally receive confirmation that the matter was supposedly sent to Santam for a third-party claim. Since then, I have received nothing except an automated “do not reply” message. The lack of urgency, communication and accountability is unacceptable, especially considering the impact this situation has on my daily life. I work in the motor insurance industry myself and understand that things get busy, but submitting and progressing a third-party claim should not require this level of chasing. I am still waiting for proper confirmation that my claim has been registered, a claim number, and guidance on the next steps. Very disappointed with the service from Clanfin/Santumand the handling of this matter so far.
112 replies
3 months ago
Awesome customer service
Absolutely love the customer service and products.The delivery and ordering is so effortless and does not require prolonged followup. 👌
56 replies
4 months ago
COMPLAINT
It's 3 days and I have not yet received a call to sort out my query.I am incurring extra charges each day and my credit report is being impacted negatively.
0 replies
4 months ago
Complaint
Complaint, changed debit date without consent incurred extra bank charges.
0 replies
4 months ago
Great concern
I have had good experience with IG, however I need to speak to someone urgently regarding a payment they say they will be taking and it's not my due date. I also placed an order and have not received a tracking number or confirmation of order yet I have been debited. This is urgent
159 replies
4 months ago
Complaint
I just spoke a consultant from finchoice and asked if she could speak to a manager just to get clarity as the information she was giving did not make sense to me, it was just for clarification and she ended the call on me. And did not call back. If the call recording can be reviewed to show I was not rude or abrupt just needed information time of call 12:58 approximately.
106 replies
6 months ago
COMPLAINT
Hi I made a payment using the Pay by link that was sent to me via Sms after consulting with a rep. 550 rands on the 2nd October 2025. The app did not activate I've been passed 6 times to different departments incl the control room. Finally spoke to a manager from customer service and he said he sees the payment made on their system for that amount but they don't know if it was made to be made to car track. He then said it takes 5 days to reflect in the correct account if used the pay by link. I've been getting emails and sms so I riches out the chat on WhatsApp and been promised call backs and Noone calls.. I have just received a letter of demand and yet I've paid. If I could get this escalated or a call regarding this as it's causing me stress and anxiety as my credit profile will be impacted. Kind regards
53 replies
16 months ago
Non payment on payday loan
Placing a 5 star here cos the first 1 was a complaint but got my query sorted out I now app**** for another loan and submitted everything before 3pm and the app days I've been paid but no funds in my account and it's after 5pm
0 replies
16 months ago
Complaint
I was due to be debited on the 13th December however only got paid on the 20th December 2024. After receiving emails I made an EFT payment to their standard bank account on the 20th December 2024. When I opened my banking app later that night I noticed they had already debited my account. I called on the 21st December 2024 and spoke to Bongiwe Mntombeni and she requested for my proof of payment to be emailed to her which I did. I didn't not get a response back. I called today the 23rd December 2024 and after giving my od number the guy placed me on hold to check my proof of payment and the line disconnected. He said he would call me back if the lines disconnects and he did not. I've been with mpowa for 1 year and the first time I'm having an issue this is the treatment I receive. I would like to get contacted back on my email address.
56 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
1 (9.090909090909092%)
2 Star
0 (0%)
1 Star
7 (63.63636363636363%)