NR
Nthabiseng R
Active since Oct 2024
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Pathetic Policy Company
A pathetic company..I changed my bank details two weeks ago and to date my premiums have not been debited from my new account.I have been calling everyday and have never been able to speak to a consultant…I have been holding and listening to the automated machine for the longest time.The service adviser assigned to my portfolio is also not of any help, he never answers his phone, all he does is hang up before even speaking..It’s extremely frustrating honestly, I’m cancelling my policy, it’s better to go to companies that take clients seriously.
53 replies
5 months ago
Poor Customer Service Experience – Call Disconnected Abruptly
Dear FNB Customer Service, I am writing to express my disappointment with the service I received during a recent phone interaction on 05 November 2025. I received a call from an FNB employee and initially spoke with a very helpful consultant named Promise Kekana, who assisted me in successfully opening an account over the phone. Afterward, I requested to be transferred to a team that could help me navigate the FNB app as I’m a fairly new to FNB especially the use of the app. The next female consultant I spoke with over the phone at approximately 11:50 informed me that I would need to visit a branch for that. When I asked to be transferred to someone or a department who could further assist me, she pretended to do so but abruptly hung up the phone instead. I found this unprofessional and discourteous, especially after such a positive start with Ms. Kekana. I would appreciate it if this matter could be investigated and if feedback or corrective action could be taken to improve service quality. Please let me know how I can receive the necessary assistance with navigating the app, as requested.
71 replies
11 months ago
PATHETIC COURIER SERVICE
Appoint a better courier company. RAM Hand to Hand courier company is pathetic for your business. I don't even know why Vodacom uses this pathetic company for their product deliveries. The driver buzzes my number and changes the status to "unsuccessful delivery". I'm extremely annoyed.
116 replies
11 months ago
PATHETIC SERVICE AND RUDE CUSTOMER SERVICE.
Pathetic is an understatement. I don't even know why Vodacom uses this pathetic company for their product deliveries. The drivers buzzes my number and changes the status to "unsuccessful delivery". I'm extremely annoyed.
58 replies
14 months ago
WONDERFUL EXPERIENCE AT REFINERY CLOTHING STORE
I would like to commend the excellent service received from Neo at Refinery clothing store in Centurion mall on 03 March 2025.The lady is impeccable with her service.When we couldn’t find sizes she even offered to go look for sizes of their sale at the store room..woow!!! wonderful service wish many stores could offer such a great shopping experience.
0 replies
14 months ago
NO VALUE FOR MONEY SERVICE
On 27/02/2025, I contacted Old Mutual at approximately 13:52 to inquire about my Greenlight policy. After verifying my details with the service consultant, I was placed on hold for 25 minutes. The service consultant appeared disinterested as she verified my details, i gave her the benefit of the doubt until i realized that she intentionally placed me on hold , repeatedly checking the line without speaking, as if trying to make me give up on the call which i eventually did. This experience was unacceptable, and I have decided to move my policies elsewhere.This service is ridiculous
124 replies
14 months ago
RUDE ACCOUNTS DEPARTMENT
Dear Car Track Customer Service, I am writing to formally raise a concern regarding my interaction with your accounts department on 18 February 2025 at approximately 11:25 AM. I had contacted your team after receiving a WhatsApp message indicating that my recent debit order was not received as per the agreed payment plan. Since my bank account had sufficient funds, I wanted to understand why the transaction did not go through and how to prevent such occurrences in the future, as a returned debit order incurs unnecessary bank charges for me. However, my experience with the representative (Accounts Department) I spoke to was highly disappointing. He was dismissive, did not allow me to fully explain my concern, and showed no willingness to assist. Instead of providing clarity or addressing my query professionally, he sighed and responded with "Haike!!", which I found to be both unprofessional and dismissive of my valid concerns. As a paying customer, I expect courteous and professional service when seeking assistance. If there is an issue on Car Track’s side with processing debit orders, I would appreciate transparency and guidance on how to avoid such inconveniences. However, if Car Track no longer values my business, I am more than willing to explore other service providers with better customer service standards. I request that this matter be addressed and that steps be taken to ensure better communication etiquette within your accounts department. Please advise on why my debit order was not processed successfully and how this issue can be prevented going forward. I look forward to your prompt response.
53 replies
15 months ago
INCONVENIENCED BY INACCURATE TIME FOR STORE CLOSURE
On 25 January 2025, I went to Ackerman in Olievenhoutbosch Plaza at 16:45 and met all the staff members at the door about to close their doors and ready to leave .I enquired if they were already closed and one of the ladies who seemed to be the one in charge indicated that they had indeed closed.I was so disappointed because that’s not the website says about the time of closure.I drove all the way from Centurion to the store to buy my child a school bag since the website indicated the character trolley bags were available in Olieven Ackerman only to be told right at the door that the store has closed which was odd because it was approximately 16:45, while according to google Ackerman Olievenhoutbosh closes at is 18:00.So disappointing and totally inconveniencing.
0 replies
16 months ago
FEES PAID FULL YET NO RESULTS
I have been unable to access my final year results despite having paid the fees in full.I have sent multiple proof of payment and yet I’m still unable to access my results.The finance department never answers calls.This institution is frustrating to be quiet honest.I study at state expense and my colleagues have considered studying through this institution as well..i do not recommend it at ALL.
56 replies
17 months ago
Service provider without tools to provide tyre puncher road assistance
On 01 December 2024 I had a tyre puncher and used the Auto and General Road assistance App to request for road assistance with changing the tyre.The service provider rocks up without the necessary tools to change the tyre..and when I called Auto and General regarding this lack of professionalism and urgency, I’m told I should have told the Service Provider that I don’t have the tools.So how did the service provider intend on assisting with changing the tyre..with my own teeth perhaps? This is ridiculous..Why doesn’t Auto and General ensure that service providers on their database are well equipped to provide proper road assistance? At this rate a passer-by would have had a sense of urgency and more helpful than Auto and General.
56 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)