MN
Marisa N
Active since Oct 2024
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Temu & GFS service (or lack thereof) shocking, useless and straight plain ****
@Temu has gone from a once great online shopping experince for all kinds of cute intersting gadgets to utter frustration, high blood pressure and costing me an absolute fortune !!!!! All thanks to GFS - Temu's "prefered" logistics partner in South Africa. GFS seems to be the least legit business in the SA. Hardly a website to speak of, no email adresses, no whatsAPP service, no online customer helpline - ONLY 1 telephone number available. When you dail this number you are placed on hold on average between 7 to 11 minutes - then promptly cut off when they hear that you are a customer who would like to complain. My order has been marked OUT ON DELIVERY for the last 7 days now. So in order to receive said order someone needs to be present to receive the parcel - hence I need to pay someone to be present for the entire day just incase GFS decides to deliver. 7 days no show - 5 of these 7 days I had to pay someone to be present just incase ...... After lodging several complaints with Temu on the online platform because getting hold of GFS is impossible they offered to refund me for the order - Great - I accept as a gesture of goodwill - since they are not prepared to do anything about GFS. Finally my order arrives and the most expensive gadget I ordered paid for and paid the very hefty import tax for is not in the parcel. Temu's response is we cant do anything because you already received a refund, in order to get the item use your refund and reorder it. Missing the point that I have already paid import taxes for that item - and now have to pay import taxes again. Today I recevie a message from GFS that my next order will be delivered - at 16h03 my phone rings and when i answer the person puts down. While trying to call them back I walk to the gate in in the hope that it might be GFS - no one at the gate. However the truecaller id comes us as Snorh GFS. The GFS employee answering the call asks me for my address i give in to him and he states that he was to my gate when he called me but has now left. I promtly stated that was untrue as I was in the garden at the time of this call and was walking towards my gate (with full view of the gate) whilst I returned this call 2 min later. "You had better turn around then, " was my answer - to which I rep**** and I quote " Even if I wanted to turn around and come back I won't because you are NOT asking me nicely....." Once again reporting this to Temu is pointless because they simply just dont care whart happens once they have recevied payment for your order. Once again trying to contact GFS failed after being put on hold ...... Not even the normally usefull AI could find alternative contact details for either TEMU or GFS.
0 replies
4 months ago
Useless at customer support and communication
However I am not sure if you are missing the point because this is just a standard chatGPT reply to complaints or because I didn't make it clear enough? I have already spoken to the carrier/logistics company and received 3 different stories from their customer support agents. The actual problem no longer is the fact that that my parcel hasn't been delivered yet. It is the fact that they blatantly lie about it. It is also the fact that I had to hold for more than 7 minutes to be able to speak to a agent who promptly cut me off after she told me that I can't speak to a manager because they don't take calls ? Do you realize that this company employees is costing you business? This is the first time that I ordered from Shein and to be honest I will much rather go back to ordering from Temu since the products on offer is more or less the same only with Temu I have a much more pleasant experience with much less stress. It is not unreasonable to say that this useless courier company cannot realistically expect any person to sit and wait at home for 3 days in a row in the hope that they might actually arrive to deliver a parcel. Which is now what has happened. When I get the notification that the delivery will take place I make arrangements to be able to receive it. But now I have had to make these arrangements for 3 days in a row. Not acceptable. So in short your standardized reply advising me to contact the courier company doesn't help much since it is contacting them directly that is the source of my complaint. And the most disappointing of all is that absolutely nothing will be done about it, and the poor customer after me will have a similar experience.
0 replies
4 months ago
Customer service agents lies to customers
lies to customers. Not one of the 3 agents I spoke to told me the same story each one told me a different reason why my parcel was not delivered. The last one was the worse after holding for more than 7 minutes to be able to speak to an agent she actually told me that she can't escalate my complaint because the managers are not taking calls and then promptly cut me off. I wonder if Shein knows that this company is costing them business?
0 replies
5 months ago
I was quoted R2172.12 for a once of trip of 29 km for Saturday, 29/11/25. Continually asking for this to be confirmed for 3 days in a row in order to finalize and make payment. Yesterday I was told via whatapp that there was no driver available for Saurd
Usless company LIES to customers - doubling price 2 days before moving house
0 replies
5 months ago
GFS express couriers - do not use EVER
worst experience ever!!!!!!! no proper contact details avaible anywhere. the only number availble put me on hold for 13 and a half minutes before cutting me off. apparently the number they have on my delivery details does not belong to me. contacted the company on the only number available on 2 seperate occations and updated the phone number - apparently..... yet this moring the tracking update still says that they cant get hold of me !!! called then again asked to speak to a supervisor was put on hold for 13 and half minutes then cut off. Phoned back several time only to get an automated message
0 replies
9 months ago
Can't complain about the service since I have not yet received any
Don't care about members! Unable to bother communicating with members! Automated email response does not count as communication. Have belonged to statum gap cover for more than 10 years and have never made 1 single claim. Followed their ridiculous long list of of requirements and submitted a claim for the first time on the 19th of June 25. All I have received from them to-date is 1x Automated no-reply email stating that they have received the email and will get back to me within 10 days. Nothing else!!!!! Can't complain about the service since I have not yet received any
56 replies
15 months ago
6 month waiting period for support assistance from YOCO..........?
00657579 is the reference number for a call for support/assistance I logged in July 24 - to date I have not yet received any feedback and or assistance from Yoco. We had a armed ******* and all of our electronic devices was ****** in the process - which included my cell phone and laptop - I was unable to keep my old cell phone number and due to google keeping on sending a OTP to my old cell phone number I am not able to access my old email account from a new device. So in short I also can not access my yoco dashboard or app. I need to please change my cell number and email address on your system and get a new/reset login link to be able to have access to my yoco portal and to be able to use my yoco machine again. I find it hard to believe that it can take between 6 to 7 MONTHS for someone to get back to me.
106 replies
18 months ago
How much she pays vs. what she receives...... you decide
After 9 and a half years of being a loyal Momentum Health customer. We are more than qualified to say. 'STAY AWAY..... MOVE ON TO A MORE ACCOMMODATING MEDICAL SCHEME ' Monthly premium is R7200 for my mom alone. She was diagnosed with a auto immune disease in May this year. However the Insensitive Any hospital any Dr option does not cover the only medication available for this disease. Hence we need to pay cash for it monthly. On top of this they also do not pay for other chronic medication that she needs and was disclosed before she upgraded to this shameful high option and premium. So that's another R1700 cash per month on top of the R7200 monthly premium. For the record this also does not include any Dr visits for day to day ailments like flu ect. You are 'allowed ' 2x GP visits a year but then needs to pay cash for it .. (on top if the R7200 and R1700) and claim back - then the claims department only refunds a max of R470. Please tell me where I can find a GP that only charges R470 for a consultation and physical check up. Here's the kicker.... when I contacted the consultant her suggestion was for us to upgrade to pay Momentum even more money monthly.....? Considering my mom is a pensioner with an recently diagnosed auto immune disease for which there is no cure and only 1 medication available to assist with moderately relieving some symptoms. This is bordering ******ion for how much she pays vs. what she receives. We were also recently told that for R7200 + R1700 per month she also can not get new multi focal glasses because glasses is paid from saving and her saving is depleted because Momentum does not cover the life saving medication that she needs to take under the chronic medicine section of her Option?
106 replies
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1 Star
8 (100%)