CK
Cherie K
Active since Apr 2011
30
Reviews
0
Industries
Reviews
30 reviews13 months ago
Very bad service
my daughter in law keeps getting calls in connection with my other vodacom accounts. She has requested that they call me after 5:30 in the evenings as I am unable to calls during the day as I work with students and the student finance office. I am not prepared to discuss my private account in front of students and cannot send them out my office to take a call. I have been trying to cancell two contacts for the pasdt 2 years and each time they keep extending the contract even though I asked for the account to be made prepaid as it was my late husbands contract and he passed away in 27 July 2021. If they need to contact me they will need to call after 5:30 in the evenings on my number as my daughter in law i not always at home. The data contact the date keeps expiring as I do not use it as I have unlimited at home and connect to the works wi-fi when at work. this service is really not acceptable. Can simeone please call me URGENTLY to sort out these issues. A consultant even called them from Carnival mall regarding the accounts that needed to be cancelled. they are still active. They are calling from 0104992582 and I have not had any missed calls from this number.
54 replies
21 months ago
Very unhappy FNB client
This morning I received a call from a consultant regarding my credit card account from 0877367845 & 0877367846 . The first call I did not answer as I was in a meeting. This was at 09:01. After 6 minutes they called again at . I informed her that I was in a meeting, she informed me that the bank did not receive payment this month. I assured her I would look and make a paayment. A approximately half an hour later she called again the time was 09:45. I was still in the meeting but I answered the call. I told her that I was still in the meeting but she insistedon talking even though i was in a meeting with a lot of staff members. I informed her that I had made payment and adbised her again that I was in the meeting. She then informed me that the payment will only reflect tomorrow. It ws a transfer FNB to FNB. While I was still taking to her she hung up. This is very rude and not acceptable for a bank dealing with customers. After I told her I would make payment she should at least have waited until tomorrow if the payments only update the next day. I am extremely disappointed with the service I have received I have had my account with FNB since approximately 1991 and this is the worst service I have ever had. It is not as though my account was months in arrears or if I had refused to make a payment. I had promised to make a payment and had done so. this proves to me that she thinks I was lying to her and this is not acceptable. I am a very unhappy client of FNB .
53 replies
30 months ago
Very unhelpful staff
My elderly mother went with my son to the vodacom store at Carnival mall. They stood at the technician. The lady was sitting scrolling on her phone on her wattsapp as her phone was lying flat on the counter, this is not the first time this has happened, the last time it was the same and we asked for the mananger, he asked her to please assist us. She was not very friendly after us reporting her to the manngar. Today my mother and son stood there for for more than 10 minutes to try to find out why she cannot make any calls the techniciam was scrolling on her phone and she did not look up from her phone. My son then asked the staff at the door for the mananger and was told to ask for him in the store. My son and mother then left as my mother is 83 years old and could could not longer stand and wait. My son then took my mother to the Hub to pay her account. when my mother got to the HUB my mother fainted from standing so long. The manager of the Hub had to fetch her a chair and got her a glass of water. My son left my mother at the Hub silling on the chair and went to move the car closer. My son went back and the staff showed him who the mananger was, the manager was standing outside. He listened to the story and then wanted my mom to walk back to the store in her condition. The manager at the Hub arranged a wheel chair for my mother and my son took my mother home. Is this how the elderly are trated at your stores. this is totally unacceptable as my mother is in alot of pain after the fall. This is the branch at entrance two next to Edgars
262 replies
40 months ago
Late Payment
Due to the public holidays the payments were delayed. The payment only went through today. The message was sent to all the children as well as my late husband's phone. When the kids phone regarding a problem on their phones then they are not assisted due to the POPI act however the message of the late payment was sent to all of their phones. If you cannot assit them on their own phones then how is it ok to sent the account details to all of them. the payment of R2427.14.
132 replies
41 months ago
Camp Master inflatable matress
On the 21st October we bought a inflatable queen size Camp Master matress from Game in Pinetown. We used it for 3 days before going back home to Boksburg. We left it at my moms house as we were coming down again for Christmas. We arrived on Friday and inflated the matress and during the night it deflated. it has now formed a bubble the slip got wet but I do have the bank statement showing the purchase from Game however they are not interested in assisting me with the problem.
0 replies
41 months ago
Camp Master Inflatable Matress
On the 21st October we bought a inflatable queen size Camp Master matress from Game in Pinetown. We used it for 3 days before going back home to Boksburg. We left it at my moms house as we were coming down again for Christmas. We arrived on Friday and inflated the matress and during the night it deflated. it has now formed a bubble the slip got wet but I do have the bank statement showing the purchase from Game however they are not interested in assisting me with the problem.
0 replies
41 months ago
Bad service
everytime I call SARS I am given a different answer. when I called in 2021 asking regarding my tax return after my husband passed away I was told that it had already been submitted by auto return, on the 7th November I received a penalty notice for 2021 and was informed I could submit for an apeal I did that on the 7the November and confirmed with an agent that it had been submitted. i have not heard anything and now the fine is double the amount that it was before. i held on a few times in excess of 30 minutes and then get cutt off. They do not respond to reviews on hello peter
0 replies
42 months ago
Lack of customer service from call centre agent
i have been calling since the beginnign of September trying to get assisted with the E-filing. I received a message last year that we return was being auto-assessed and that I only needed to submit a return if I had other income. I have in the past 15 Months lost the message. I was trying to submit this years and ented up submitting last years assessment. I called again today from 08:00 and only mananged to submit a call back. i received a call from a lady on +27100037729 at 1229 she would not give me her name and refused to hear my query on last year she told me how to access this year and then hung up without assisting me to complete for this year I had to ask a student at work to assist me. I have received a notice of non-compliance penalties for last year and was trying to find out who I could discuss this with as when I wanted to make an appointment to go in to a SARS office was was assured I did not need to as it was being auto assessed. Can someone please call me to advise me on the way forward.
0 replies
50 months ago
Bad service
We arrived and walked around looking at shower doors. There were a few staff staff two were talking to a customer the other one was sitting at a desk there were no clients with him he just sat and watched us. According to your advert you pull the plug on high prices. the prices were the highest of all the shops in North Rand road and the service was nonexistent
53 replies
50 months ago
Out of stock
We went to the Branch in Boksburg on the corner of North Rand road and Trichardt road last weekend looking at shower doors. We went back yesterday and spoke to a staff member who informed us that it would not fit in the car as it is too big. We went back today with the bakkie and were informed by another staff member that there is no staff and according to him they have not had stock Fuel is very expensive and they should be more considerate and not tell you to come back with a bakkie if they know there is no stock.
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (33.333333333333336%)
1 Star
20 (66.66666666666667%)