VB
Veruschka B
Active since Nov 2024
11
Reviews
0
Industries
Reviews
11 reviews6 months ago
Appalling Service
I am still waiting for Vox to solve my query Which has now been over a damn month The service is appalling!!!!!!
0 replies
7 months ago
Pathetic and No Service from VOX
I have been a customer of VOX from 2022 and the service is appalling of late. I have been battling with poor signal and some occasions no signal at all. I called the office and logged a ticket and only after a few conversations they sent a technician to have a look, the job was half done but the called was closed. I had to call VOX again to follow up. They do upgrades but dont even bother to do courtesy calls to their clients, and only when the client struggles then only they tell them that an upgrade was done. My speed that i was paying for wasn't what I was receiving, I complained but they didn't bother. Please be careful of this company and rather use alternate service providers as VOX is only interested in taking your money, every month my debit order was taken promptly but the service didn't follow. They are going to lose loyal paying clients with their poor and pathetic service.
106 replies
8 months ago
Pathetic Service
Worse holiday experience, as the unit we booked and the staff at the agency, including the owner Mandy was highly disrespectful to my family, we missed our family function due to the incompetence of the management agency. Firstly, we got horribly lost as the directions were very misleading, when we finally reached our destination, we had no hot water, we were told by Sonja that she reported the fault to management, I contacted them again the next morning and was told that I should wait. We were then moved to another unit that had no Wi-Fi, and specifications that I originally asked for as my sister had just gotten out of hospital, then we were talked to like we were beneath them; they were ****** and threw derogatory remarks to us, needless to say we will never recommend this agency for your holiday accommodation. The unit at calamari, was not even equipped with toilet paper, it was a last-minute quick fix. We were refunded for 2 nights, however the whole experience and the money we lost and the excitement we had was far from what we deserved, our holiday memories were spoilt and function missed due to the incompetence of the agency handling our accommodation.
53 replies
10 months ago
***** BEWARE OF BETWAY
I was hacked as money was taken off from my account and paid into a BETWAY account, this *****ster had access to my bank account and used this information that was supposedly kept private. I am now told that if the money was spent, I will not be getting any funds paid back to me and BETWAY makes it out to be my fault. Online purchasing requesting banking details is never safe, and we trust these online companies and we as consumers are never protected. It is so unfair that we as law-abiding citizens have to be exposed in these ways and I am now out of pocket because BETWAY never upped their security!!!!!!!! Surely BETWAY can track when users are *****ing money from other peoples accounts!!!!!
106 replies
10 months ago
***** DEPARTMENT USELESS
I had ***** that was done on my FNB current account and when i called the ***** department i was kept on hold for 10 minutes before an individual picked up the call. furthermore i tried their "secure chat" facility which took long as i was kept being kicked out of the app. The service is APPAULING no wonder the ****mers are one step ahead of FNB and other institutions!!!!!!!!!!!! You need to tighten up your security and ensure that you have more people answering calls in the ***** department, as this is the most important department in the bank!!! and furthermore, the staff in this department has no empathy!!!!!!!!!for the client. This is pathetic service from FNB!!!!!!
106 replies
12 months ago
Appalling service from Wesbank
Terrible service from Wesbank, it’s shocking to say the least. I have been a loyal client and when I needed help to finance a vehicle they delayed the whole application process and then still charged me early penalty cos I didn’t take the finance with them. Appalling service Don’t ever use this company to fiancé your vehicle!!!!!! They don’t care about the customer and also drops the phone down when they can’t answer any questions.
174 replies
16 months ago
FNB is Useless
Absolutely disgusting service or lack thereof. ***** department don’t answer and nobody responds to emails. ***** is a serious and distressing event for the customer and to reach out to your bank and still have a run around is a shame. You have no empathy for the victims of *****. This is absolutely appalling
56 replies
16 months ago
Appalling Service
It’s so disappointing to know that you a customer but have no voice, you get transferred and shirked of when you are trying to resolve issues not created by yourself but rather a bank that you have been loyal to for 20 years. I am still waiting anxiously for my phone calls to be returned by the FNB ***** department and worse is realizing that the ***** department does not take our complaints seriously, and their slogan “How can we help you” is an absolute disgrace, cos you very far from helping your customers. Maybe start by answering your calls, using more empathy when dealing with your customers and by just doing your job. We pay exhorbant fees and we have less rights than the ********s hacking and cloning cards!!!! How sad
56 replies
16 months ago
Bad/Poor Communication and servide
Staff went on a year end function but doesn't bother to assist students that didn't get their results, and don't even bother to notify the students that they will not be available. Furthermore, the staff don't even put in out of office on their emails to notify people.
56 replies
17 months ago
***** department in FNB lacks empathy and never responds to emails or phone calls!!!
I reported a ***** case about 3 months ago and I have sent numerous emails requesting the investigator to contact me as a received an sms where I was assigned someone, I will not mention names but not a single response was received after I have been emailing them. FNB’s lack of response and empathy leaves a client at a loss for words. I’m an ever changing challenging time when you as a client leans on your financial institution for guidance, FNB proves to be the most painful bank to deal with. We pay exorbitant fees for assistant but don’t get a single call back. We are treated like their doormat, and worse of all their attitude from the staff is appalling. They honestly feel burdened to assist us, Why this bank is still operational with such bad client service is beyond me. We need to take our business to a bank that appreciates their clients!!! And one would think the ***** department would be a bit more efficient especially when your client reports *****ulent transactions on their account. This is very frustrating and disappointing for any client!!!!!
56 replies
Review Distribution
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1 Star
11 (100%)