OS
owen S
Active since Jul 2011
14
Reviews
0
Industries
Reviews
14 reviews4 months ago
Theft of voucher money
had a voucher and was told it expired and having a problem getting anyone to help resolve the issue. they cannot ***** peoples money
0 replies
10 months ago
Happy Client
best experience i have had. very help full with the information and always available to assit
53 replies
14 months ago
unhappy client
my car was booked in to have a recall part changed. i was sent a reminder for the booking the day before. when i got there then they tell me that they do not have the part to do the change. i am still waiting for them to call me and rebook when they have the part
0 replies
14 months ago
happy client
The service was very friendly, punctual and easy to use system
53 replies
35 months ago
*****ulent Account - Identity theft
i have never had an account with MTN and being called by debit collectors for outstanding fees. They want me to take time out of my work because they did not follow proper FAIS regulations when they opened the account. they cannot even give me proof of me opening the account
0 replies
54 months ago
incorrectly debited
the agent that called me for a policy did not get authorization form me to process the policy. spoke to three different people and i told all off them that i do not want the cover and they still debit my account. Collin was the first agent i spoke to that took my details then a lady that i cannot remember her name and she said she will send me the letter to confirm my request and then call me back to process the policy. then a guy phoned me to help cancel my old policy and i told him that i am still waiting for the letter before i proceed and he said he will get the agent to call me. Collin called me again and he said he cannot send me the letter and i told him to cancel. all is clearly stated on the recordings three times and they still debited my account. to cancel i must now wait for them to follow there procedures to get the money returned when they did not follow the procedures in the first place
53 replies
99 months ago
VODACOM FRAUD ACCOUNT
I logged a fraud case and received receipt with a case number on the 10.01.2018 and still have not received any feedback. My name is still on ITC record for bad payment. It has been two months and the call center says that the cell number has been cancelled. I phoned the fraud department and still no response. all they can say is that they will get back to me.
158 replies
118 months ago
Third request response -
<p>the response is what they say the contract is but is not what the agent and her supervisor told me when i took out the contract and they are not listening to the original call. they are still charging me for calls and will now take it legally.</p>
53 replies
118 months ago
Third request to resolve issue
<p>This is the tird review done and i keep getting emails that someone will call or send me mails as per below</p> <p> </p> <p>Good day Owen, </p> <p>Is this the number in question ********** 608? </p> <p>Please note that with free minutes you can call any network and your still have unlimited calls to Telkom numbers.</p> <p> Should you have any further queries, please do not hesitate to contact us.</p> <p> </p> <p>Busi</p> <p>Social Media Team</p> <p> T: +27 (0) 81180</p> <p> </p> <p> </p> <p>NO ONE HAS EVEN CALLED TO CHECK WHAT ME PROBLEM IS.</p>
105 replies
119 months ago
False information on contract
<p>this is a follouop review where the call centre lieds about the bennifits on the contract for you take the contract. i am still awaiting them to call me back on the chargers for the calls on my line - my number is ********** 608 and ********** 187</p>
106 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
10 (71.42857142857143%)