KN
Kevin N
Active since Jul 2011
9
Reviews
0
Industries
Reviews
9 reviews51 months ago
Poor Nedbank service
Nedbank mistakenly supplied me with the incorrect card when it was due for renewal and as a result charged me a card fee. They said they would reverse the charge, however after a few weeks this has not happened and the call center keeps dropping my calls with no call back (ref 53881066).
0 replies
63 months ago
Poor communication and service.
For the past week and a half I've been trying to sort out a query regarding duties and taxes. It seems that no one answers the phone and email correspondence is very slow/not happening. I've also tried calling the call center but when being transferred the call either drops or just rings as it does when calling normally. I would just like to sort this out such that my parcel can be processed quickly once it is in the country.
165 replies
71 months ago
Slow shipping from a typically good company
I've used DHL many times and they are usually fast and efficient. However, DHL has really disappointed me recently with the speed of their "Express" service. I shipped a package on 19/6/2020 and it has yet to arrive at the date of this review (looking at the tracking it may arrive 2/7/2020). Paying around $50/R850 for 173grams they do charge a fair amount but is normally accepted for the speed of the service. There were long periods with no updates on the website tracking. The shipping time stated by the company I purchased from was 2-3 days (I asked them and they say the delay is on DHL's side). Due to the cost I feel a partial refund is fair in this situation.
210 replies
71 months ago
Telkom accidentally cancelled landline and lost the number.
Last year I decided to switch to Vox fibre with the intention of porting our landline number over to Vox. In the process Telkom completely/accidentally cancelled the landline number and now say it is not possible to get it back. Every time I've called the support I get a different answer on what the process is and what is possible. Some of advisors say you have to take out a new landline service (and pay for it) etc. Surely some one at Telkom should know how to fix this? I'm losing a lot of business as people would normally use that number.
0 replies
85 months ago
Terrible customer service and delivery
I ordered coin cell batteries online from Makro in January. The batteries arrived but had already expired last year (pathetic considering that coin cells have around a 10 year expiration date). After a lot of back and forth, a courier collected the expired batteries with the promise of replacements. After more back and forth (even Makro not knowing that a courier had collected the items) I was told that I would be refunded due to stock issues. This is not ideal as I need the batteries. As of writing this review I have still not been refunded (I was told a refund would finally take place early in April) and still do not have the batteries. Along with this Makro did something to their website so there is no sign of the order itself. 4 months to sort out any kind of problem is unacceptable.
56 replies
97 months ago
No reply from complaint line
I reported a complaint via their website about a Melrose cheese product that was off even though within the expiry date. I have not received any reply.
212 replies
117 months ago
Third fault logged and apparently resolved, but issue persists
<p>I have latency issues +/- 400ms on speedtest and other local servers.</p> <p>Three faults have been logged, which Telkom has apparently resovled, however the problem persists.</p> <p>It seems to be intermittent, i.e. some evenings the latency is fine between 18h00 and 19h00 and other nights not.</p> <p>On average the latency is high. I have tried resetting routers and have also called the customer help. </p> <p>I think the representative reset my port which also did not help.</p>
53 replies
118 months ago
Requests not met as promised
<p>My vehicle was recently booked in to have the suction control valve changed and the intake manifold cleaned.</p> <p>I asked for before and after photographs of the manifold and requested that they be sent to me before reassembly. I have called and sent multiple emails requesting the photos as it is the only way I can know that the job was completed. Despite promising to "send them soon" no photos have been sent as of yet and I will struggle to believe that if they send them now that it will be of my vehicle . How can I be sure the job was done and done well.</p> <p>Apart from this the staff were friendly and helpful.</p>
0 replies
133 months ago
Poor line quality and ADSL service
I have literally been struggling for years to get our land line fixed. I have logged many many calls, ADSL faults etc. but the problem persists. Either the ADSL fault reporting service tells me everything is fine on their side or a technician comes around to the house and nothing gets changed.<br> <br> Most recently, a technician replaced our telephone line between the pole and our house and this did not remedy the problem. The technician reported that we have the correct filters etc inside the house.<br> <br> Our phone line has a lot of crackle and noise on it and our router loses sync about every 5 minutes, rendering it useless. We recently upgraded our line from 2Mbps to 4Mbps and this has worsened the disconnecting problem significantly. I think the problem lies further away than our house however a technician should be able to establish this.<br> <br> I have come to Hellopeter as I'm tired of being given the run around by the online faulty reporting and the phone support. Proper action is required to sort this problem!
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
7 (77.77777777777777%)