TW
Tyrone W
Active since Feb 2011
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
********* admin charges & essentially *****ing money
Happy to charge an admin fee of R300 a month on money that is paid to them in error month in and month out without so much as a second thought about attempting to phone me with that "admin fee". I can only hope I get the opportunity to one day take them for a ride too. I missed an email during an exceptionally busy time, I don't think charging a R300 a month fee all the while keeping quiet is ethical.
0 replies
10 months ago
Just trust me, DO NOT USE THEM.
Worst service ever, delivery supposed to be by 17:00, waited all day, nothing. Then they send an email stating estimated delivery 21:34 - 01:20... Who is going to accept a delivery at 01:20? Then they show up 1.5 hrs late when we'd already left insisting that we come back. Then send an email saying they couldn't deliver, can we get in touch to confirm that we gave them the correct details. Also, just as a cherry on top, they Whatsapped the recipient ahead of time saying "Get ready to be surprised"... Way to ruin a surprise, then not even deliver AT ALL!
0 replies
41 months ago
VODACOM are institutionalised scammers
It's actually my fault for answering the call. The whole process is like a scam. I was contacted to tell me I am not on the optimal package and that for a mere R12 extra per month I could have double the data and remove the SMSes. I went against my better judgement and said "On your assurance that there's nothing funny going on and it really does only put up my account bu R12, I am prepared to do it". They then take you through 7 questions where you are only allowed to answer yes or no. You can't clarify, you can't put any provisos nothing. Just yes or no. Then when it comes through, you find that she was "comparing" your current cost with handset installment against the increased price without the handset installment. I completely mean-spirited and dishonest comparison designed to fool me. Well, lady. I got the drop on you I checked your quote and I called back and logged a cancellation immediately. If you dare bill me more on Dec 1 I will lodge a fraud complaint with the Ombudsman! FU.
264 replies
53 months ago
Sent lawyers to harass me when I am not even a customer of theirs
My number used to belong to someone named Norman, his account is apparently in arrears. Capitec (so I am told) has handed the matter over to MBD Credit solutions and now I keep getting daily calls and SMSes asking Norman to sort out the account. I have phoned both MBD & Capitec multiple times and nobody knows what's going on or how to get MBD to stop harassing me. @Capitec, this has to stop. I am not even a client of yours!
212 replies
53 months ago
Phone call harassment of the wrong person
Keep calling despite being phoned and informed multiple times that they have the completely wrong number. I don't even have a Capitec account. They keep insisting that they have removed me from their database etc but I keep getting their robocalls and keep getting disturbed at work.
53 replies
54 months ago
Wesbank will keep debiting you even after you have your vehicle ownership papers IN YOUR HANDS!
Unbelievable. I go through the whole online process and settle my vehicle finance account with Wesbank only to find out they didn't close the account properly and they have debited me for Sept & Oct despite the fact that I paid in full on the 21st of Sept. How is it possible to even have my NaTIS documents physically in my hands but still I am getting charged the instalment on the vehicle. Absolutely unacceptable!
159 replies
65 months ago
Volvo V40 with numerous issues and broken promises
Expectation: I was told there were no issues or damage to the body of the vehicle. Reality: False, there were significant scratches on the right side of the bonnet, and the sunroof curtain wasn't working. Within 1 week of having the vehicle, it would randomly blow diesel fumes in through the AC vents. Expectation: I was told my CMH Mazda that the sunroof fix was all set up and that all I had to do was book it in with CMH Volvo CPT. Reality: This couldn't have been further from the truth. CMH Volvo had absolutely no idea what I was talking about when I told them that they had "confirmed ahead" and had an "agreed curtesy replacement organised". They weren't even aware there was such a process within their organisation. You can draw your own conclusions as to what that implies about the honestly afforded me on the day I collected my vehicle. Expectation: I was told that they could organise CA number plates from JHB and that change of ownership would not be an issue. Reality: False, they informed me upon collection that I had to do the transfer of ownership myself as they could not do it for me form JHB and that nobody from their CPT branch was willing to assist. I had to hire an agent to do it as the queues are very long and I couldn't afford the time. Expectation: I asked them directly if they had given me the right paperwork and that I would be able to do the transfer without hassle in CPT? Reality: I had the complete wrong paperwork, and the roadworthy had expired. Their office had even stamped the yellow form in the buyer's section, but they were the seller. As it turned out the yellow form was completed incorrectly since a) it was only valid for Gauteng and b) as a dealer they simply needed me to have the agreement of sale. I only found this out after 2 attempts to register at the Traffic department. Expectation: I asked their agent Mpumelelo directly if the car had had its service and if I was going to need to service it any time soon. He said (truthfully I suppose) that the vehicle had had its 100k service and next service was due at 120k. Reality: The vehicle had been serviced nearly a year ago, and so it was in fact due to have another service in Nov despite the low mileage since Nov 2019. Not only that but their sister company CMH Volvo CPT wanted to charge me close to 10% of the value of the vehicle for a simple service and battery change!? 21k for regular service and battery change! Expectation: I expect as a reputable organisation that when they inspect a vehicle and ensure that it is in a saleable condition that they go over it thoroughly and put their name behind it without hesitation insofar as they can tell that there is something wrong. Reality: The sunroof curtain was broken, the vehicle exhausts fumes into the interior of the vehicle through the air vents, and the engine cover underneath the vehicle is tied on with wire as I soon discovered while doing the roadworthy.... myself! They promised to organise a replacement sunroof curtain and I had to take my car into CMH Volvo CPT twice. The first time they knew nothing of any repair arrangement and second time CMH Mazda had sent them the wrong part. Now, I sit here day after day with promises of follow up and call from Philip the manager there to sort out and each day I get no update. Perhaps they want me to just go away. This is absolutely not why I chose to do business with a dealer and a supposedly good one. Very disappointed.
0 replies
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2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)