ZG
zandile G
Active since Mar 2011
8
Reviews
0
Industries
Reviews
8 reviews51 months ago
Poor customer service
I almost bought 7 aircons for my 7 bedroom property. These reviews have been extremely helpful. I am better of buying offline.
0 replies
71 months ago
Non-Existent Customer Service
On 5 Feb 2020, I lodged a request to have my funds and portfolio moved from my old Satrix account to Satrixnow account (Ticket: #520204). A follow up email was sent on 20 Feb, 27 Feb, 28 Feb. Busani apologized on 4 March and blamed the delay on migration. He further committed to prioritizing my request; a commitment which he blatantly never honoured. On 30 April, I sent another reminder which was never responded to. Your customer service is appalling. I have all been working from home since 3 March but I still prioritize clients. They pay my bills and salary at the end of the day. Covid -19 is no excuse for such customer disservice.
0 replies
84 months ago
Re: Poor Customer Service
I made an eft payment of R2840 on 30 April 2019 to Edgars Credit card reference ********** ********** 76 for the account number ********** ********** 96562. We were advised by Thabisile Xulu, your Customer Services Administrator that the funds ought to be reversed and transferred to the correct Edgars account and that such can only be resolved by sending a mail to the Credit Card Dept via ********** The mail was sent on 3 May at 10:23 am. However, we have not received any feedback. We also visited an Edgars branch in Galleria, and they said they do not know how to access the funds and have them transferred to the correct Edgars account. Yet it is intercompany accounting and reconciliation. I hope someone at Edgars will be able to assist and properly allocate the funds.
56 replies
105 months ago
Automatic contract renewal -Rip off
My ipad 24 months contract expired on 31 August 2016. When the contract automatically ended, I didn't renew it. Vodacom also did not notify me in writing of the impending expiry date of the contract within 40 and 80 days as required by section 14 (2) of the Consumer Protection Act. I elected not to have any data dealings with Vodacom upon expiry. Instead, I bought prepaid 100GB data with Cell C for R999. I only learnt today from the Call Centre Agent (Thembeka) when I queried R168,99 charge debited from my bank account on 31 August 2017 that Vodacom has been charging me R168,99 for 3GB promo since August 2016. I was not aware of the R168.99 charged by Vodacom for the past 12 months. All along I was under the impression that the R677.49 monthly debit was solely for the iphone contract, until Thembeka explained today that the said amount included R168.99 3GB top up debit, the data which I have never used, as I already had/have 100GB with Cell C, which has not been depleted. I tested the sim today at 14:28, and I was shocked that it indeed had data as advised by Lydia and Thembeka. Vodacom has my email address, my postal address and iphone contract number, all of which could have been used to communicate the intended automatic renewal. In short, Vodacom imposed an automatic renewal on me without any prior notification. I request that the debited funds be reimbursed on the basis that if I had been notified by Vodacom in writing of the impending expiry date of the contract within 40 and 80 days as required by section 14 (2) of the Consumer Protection Act, I would not have allowed any debits on my account for data I had no intention of using. This is a blatant example of a rip off by Vodacom.
244 replies
128 months ago
DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
On Friday, 2 October, I called Nedbank for a Merc C200 insurance quote. I was not happy with the excess and premium, and didn't take the quote. On Monday, 2 October I received a call from 0117100999, and the Indian guy claimed he was calling from Nedbank, and had been instructed to reduce my premium and excess. However, when I read the cover, not much has changed other than the premium from R1780 to R1660. I called Nedbank Call Centre this morning to cancel it and I was advised that they cant confirm a cancellation because I took the insurance through a Nedbank broker Refiloe Oti -0114281267 whose line is endlessly engaged. At no stage did I contact a Nedbank broker on Friday. I only spoke to Haleema and I did not instruct her to disclose my personal details to Nedbank brokers. Please cancel this policy as it is clear that I am dealing with crooks who will do anything to make extra cash.
75 replies
128 months ago
Harrasment from Miway Call Centre
On 1 Oct, I requested a car insurance quote from Miway for a Merc C200 2015 and I wasn't happy with both the access and premium. I told the call centre employee (African dude) who assisted me that I would rather opt for a reasonable quote which I had already received from Old Mutual. For the past 2 days, he has since been calling and buzzing me non-stop as if he has no life. I have received more than 10 calls today alone. This is beyond annoying. It is harassment at its best which MiWay seems to be promoting as one of its company values since I am not the first individual who is complaining about such unprofessional behavior from MiWay on hellopeter. Please delete my personal details and instruct your employee/s to stop calling me. I will definitely not be doing business with Miway, and I will not be recommending you to any of my family members, friends, and colleagues.
75 replies
129 months ago
DPE WORLDWIDE EXPRESS DISGUSTING BUSINESS PRACTICE
My parcel was shipped from China by a friend through DPEX and was due for delivery on 31 August 2015 by DPE as their forwarding company in South Africa. DPE demanded that I pay them an administration fee of R100 to deliver the parcel to me, despite the fact that I have already paid USD 40 for DPEX to courier from China to SA. According to Sasha Keeble from DPE, she advised in writing that DPE has resorted to charging R100 for deliveries to meet their overheads as it is costly to do deliveries locally on behalf of DPEX. It is extremely shocking that DPE has resorted to unfair business practices to stay afloat instead of cancelling a contract with DPEX. It is beyond reasonable why consumers should bear the financial burden incurred by DPE as a result of a contractual agreement concluded between itself and DPEX. DPEX should pay DPE for local deliveries and the consumer. This is an unfair business practice, and I urge all consumers who are affected to lodge their complaints with the Regulator- ICASA (Consumer Affairs Department) 011 566 3000/ [Email Removed] If companies cant stay afloat, they should consider other business ventures than to resort to such a disgusting practice.
0 replies
134 months ago
Bidorbuy Payout Request Not Honoured
I requested funds over the Easter weekend and I have not received them to date. I then logged a query on 10 April 2015 and yet no response has been forthcoming. I would have appreciated a call or email advising me of the delay. I have never had issues with bidorbuy and any changes to your terms and conditions or even the changes to the manner in which you operate would have made a better sense of the situation. This is grossly unfair as I need the funds to re-stock. I hope this will be resolved at your earliest convenience.<br>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (50%)
1 Star
4 (50%)