CM
C. Mer
Active since Jul 2011
33
Reviews
0
Industries
Reviews
33 reviews6 months ago
One technological step forward, two customer satifaction steps back...
I have been a loyal customer for more than 20 years, Recently I was told by a manager in store that I needed to get a new card and that they would not be accepting my old store card anymore. Supposedly there needed to be a barcode on it. I app**** for the new card and when I opened the envelope, it still only had a magnetic strip. So I was **** to. Tried to use the card to purchase items online (after using it in store where my ID barcode was scanned), only to find that it has been de-linked from my account - although only a replacement with all the details identical. Phoned customer service and was told that I have to use it between 3-5 times in store before I can use it online. Not happening, I was already forced to jump through your hoops, not doing it again. But the calls offering a credit card, unfortunately don't cease. Trust goes both ways, not to mention the inconvenience. Goodbye Woolworths.
0 replies
15 months ago
Communication / customer service non-existent
Pathetic customer service. I have written confirmation that they will deliver to an alternate address due to being unavailable (requested 3-4 days before scheduled delivery), then the driver calls me 4 times during a family funeral and scolds me the next day that he couldn't reach me. I will never use this courier as I wouldn't want the receiver to be subject to this kind of treatment.
0 replies
22 months ago
STAY AWAY
Made an appointment, drove 150km (one way) to get my phone fixed while I waited as I needed my phone for work. Charged me R699 instead of R399 as stated on the web site for a charging port replacement - and glued my phone together. The glue destroyed my SAMSUNG Galaxy Note's main assembly, GPS and camera. In excess of R7000 to have it repaired. More like destroy while you wait - DO NOT RISK IT!
0 replies
27 months ago
I don't know why it's called a bank anymore...
Received an sms today. My new bank card - not credit card - will now be delivered, if I want to collect from a branch, I need to pay R170. I am at WORK during the DAY - someone needs to EARN the MONEY you so badly wants to obtain. Wonder if they'll support me after I loose my job for not being at the office/waiting for a courier delivery? By the way, since when can't a branch issue a card? O yes, since you started trying to be everything else (cell phone company/insurer/business) except a bank.
170 replies
27 months ago
Hijacking an incoming call to fill work quota?
Pathetic service. Phoned them to confirm/arrange delivery and the agent started pretending that he actually phone me! Something else to note on your work sheet for the day, I presume. Asked me to repeat everything I just told him (my name/tracking number etc.) When it came to scheduling the delivery, I am basically expected to be at home for the whole afternoon - they cannot ensure delivery in a time frame or that the driver will give me a call... (I am forced into getting this delivery, I am not getting it through any preference of my own). So sorry that I need to be at work earning a living...
58 replies
27 months ago
Dischem online order at Kemptonpark Festival Mall
I recently ordered an item online and had to collect it in Gauteng as my local store didn't have stock. When I arrived at the store, the item was picked and I received it. I decided to return it. The store manager refused to take the item back as I did not have a slip, although I did have the order confirmation on my phone. (I couldn't speak to the manager directly, a staff member told me to wait while she went to the manager). I called customer service from the parking lot to enquire how I could return the product for a refund and I was told that I could return it to any branch. My local branch doesn't have the item on their stock list and first have to have head office add it. I asked to be called when this was done, but haven't heard anything since. Take away: don't expect your rights as a consumer to be upheld when ordering online at Dischem. You will not be able to return it. I will certainly not make this mistake again.
0 replies
29 months ago
Basic etiquette
I find the new 'trend' of addressing clients by their full first names 1) Very rude, disrespectful as well as unprofessional 2) It shows just how unfamil**** you are with me - if you don't know how I'm addressed, how can you justify to address me on a first name basis? 3) Doesn't the POPI Act secure personal information? By using my full names, you just gave away personal information to anyone (including ID *****sters) reading/intercepting the email.
0 replies
29 months ago
You won't regret using Jungle Aquatics
Jungle Aquatics was there during lockdown, keeping my fish fed during times we could not travel and is still one of the best shops around. Thanks to the whole team for their dedicated service!
0 replies
31 months ago
Kill the goose that lays the golden eggs...
This company is all about the money - their money, service only when it feeds their bottom line. At the start of the year I couldn't make calls - dropped immediately - but I still had to pay my monthly installment. I had activated roaming previously, but on return to SA, they deactivated it, but I was left unable to makes calls - on my work phone! Never responded to my problem, even after I visited various branches more than 10 times. Even did a sim swap just to rule out sim damage. Then one day, magically, my calls were going through again...after about 3 months of being down. Now they want me to upgrade, calls literally every 5 mins, even on my office phone. Our accounts are monitored electronically for prompt answering and I have no way to block them as this is managed centrally. When I was fed up during a meeting and answered the call out of desperation, I asked the agent if he would like to be put on speaker to address the meeting, he proceeded to discuss personal information. Isn't that against POPIA? Another agent actually laughed when I asked whether he would like me to loose my job due to their incessant calls. In the current economic situation, losing one's job is surely not a joke? Who's going to feed your bottom line then, MTN?
0 replies
55 months ago
Marketing games
Herotel Potchefstroom think it's a marketing gimmick to tie/attach flyers and 'vouchers' to anything they can find outside your home - your gates, trees, ornamental fixtures etc. I can vaguely remember an modern invention known as the mailbox. Ever considered that the lack of interest may be that people are just not interested? Besides this looking untidy and contributing to loose litter blowing around, it also poses a security risk for me as a woman - I have to leave my car or yard when I get home (usually in the evening) to remove these items. If I'm mugged/attacked/hijacked while outside doing this, will Herotel compensate me/take responsibility? I think not... Whoever is in charge of this marketing campaign, this is South Africa and a business, not a kindergarten party. Congratulations on loosing a potential customer.
0 replies
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5 Star
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4 Star
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2 Star
1 (3.0303030303030303%)
1 Star
29 (87.87878787878788%)