RW
Rob W
Active since Mar 2009
13
Reviews
0
Industries
Reviews
13 reviews8 months ago
Lousy service wasting my time and money
Has always worked fine. Now transactions just hang and then cancel for no good reason. South African help phone number rings and cuts off..tried many times. Online chat is a joke. They asked me to wait for THIRTY to FORTY minutes to talk to an operator. My inputs and operation were done correctly. Transfer just HANGS and after a long period, cancels!
0 replies
19 months ago
Vodapay app buggy and not functioning properly
Ongoing and bizarre issues with the Vodapay app. I can log in. But when trying to do account queries it says my device is not linked and will send me an OTP to link device. Which never arrives after MULTIPLE attempts. I have spoken to multiple Vodapay service desk staff and they are seemingly lost. Waste of time and money. FIX THE ISSUE!
159 replies
21 months ago
Great service Defy - Mr Yongama Mangema
I had an urgent repair to an oven door and Mr Yongama Mangena at Defy Montague Gardens Cape Town was a star. He really made a plan for me. Great guy and great service.
58 replies
33 months ago
Pathetic unprofessionalism and ineptitude
16 July I sent clear and specific instructions to my banker to cancel my credit card and to debit the very small outstanding amount of R21 from my cheque account. He ensured me it would be completed withint 2 to 3 days. Then there were delays and more promises. Not yet done. The excuses and delays are truly pathetic. For heaven's sake, my instructions are valid, clear and unambiguous. Please..DO YOUR JOB.
0 replies
37 months ago
Poor customer admin functionality
Account Number: 2646915 Queries function not working. I have paid my account and TRIED ro send POP via the queries function which gives an continued error Plus MWEb does not.list a POP email address at all. I cannot phone as I am away. PLEASE see my POP and refunction my email.
159 replies
38 months ago
Abysmal and Unacceptable
I have a long standing Turkish Airlines booking made with Flight centre La Lucia. Booking reference KCHKPU. I received an email from Turkish Airlines, completely cancelling one leg of my flight back to SA. I need the issue resolved. I emailed 2 people at La Lucia over a week ago with a copy of the email received. No response. I spoke to a different flight centre agent who said she "would fix it" but hardly responds to my mails/whatsapp or deliver on the info I provided. In desperation I emailed yet another flight centre agent and received an automated message that they could only respond in FOUR DAYS. I cannot deal directly with Turkish Airlines and am forced to use Flight centre. I am STUCK in the Philippines and am NOT getting any real assistance! I need someone senior from Flight Centre to TAKE OWNERSHIP and resolve the problem through to conclusion. This is abysmal and unacceptable. Please take meaningful action Flight Centre
477 replies
43 months ago
Attempted fraudulent behaviour - Vodasure
For the second time in a year, VODASURE has signed me up for cell phone insurance which I did not request. This smacks of attempted theft. I phoned Vodasure and spoke to Thabiso Zimba, who was of very little assistance. How is this fake insurance sign up occuring? Cancel this policy immediately and reverse any charges. I never asked for it and don't let this happen again.
532 replies
43 months ago
Not being paid what I am owed
My relevant documents for a surplus pension payout were supplied in May 2022. After many ignored emails and phone calls unanswered, I finally spoke to someone on 13 Sept who agreed payment was way overdue and promised payment in 10 working days, and put this on an email to me. Payment has NOT been forthcoming and follow up emails are ignored and phone calls remain unanswered. Very poor indeed.
592 replies
44 months ago
Absymally poor service and delays for routine issues
Abysmal service. No call backs when requested. Emails largely ignored unless I follow up telephonically. A simple ROUTINE request has been wracked with ambiguity, contradiction and inconsistencies. Staff contradict each other left and right. Shocking poor
134 replies
47 months ago
Shockingly poor service
South African booking number just plays music for extremely lengthy periods, whilst I hold on at my expense. This has been ongoing, I phoned the "agent support" person in Johannesburg, who glibly and casually told me that holding periods on the reservation service could be ONE HOUR and is the NORM. She seemed completely unconcerned with my complaint as she only deals with travel agents. Told me to try in the morning..or else expect up to any hour's delay!
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
9 (69.23076923076923%)