MO
MARISKA O
Active since Apr 2011
40
Reviews
0
Industries
Reviews
40 reviews13 months ago
Absolutely ********** service, Fibre connection issues for weeks on end
We've had internet connectivity issues for the past 2 weeks. Vodacom keeps blaming Frogfoot when it's definitely not them. Our internet is sometimes off for hours on end then randomly comes back on. We pay for monthly Fibre. Absolutely terrible service. And no, I am not going to reset this router one more time, I've been doing that every day for 2 weeks.
111 replies
13 months ago
Broken fibre, without any fix
Our Fiber has been out since Thursday. It's been 4 days already. Vodacom said they will send out a technician, but still no one. This is pathetic, honestly. And we pay them per month. For what? SR250320-631396 NoReply(2-15VDOVDK).
53 replies
14 months ago
Rather hire someone that you can speak to in person or on the phone
No proper communication. They remove access to your own profile without letting you know why. They don't explain anything. And seems like they deleted my IRP5. Rather get an actual person to assist you, because you end up paying the same money in any case.
0 replies
17 months ago
Be careful or you'll loose your money
Please be careful of this company. I still have not received my products and I do not have a tracking number
0 replies
19 months ago
WORST BANK and SERVICE
I have a student top up credit card with ABSA. ABSA cancelled the card from their side, but still want me to pay monthly fees. The card is not even available on my APP and I can't use it at all, but they still want to charge me. Hoe pathetic is that? Truly terrible service. If they can't even coordinate between departments. I am 100% moving my BANK to another bank.
53 replies
26 months ago
Terribel delivery service
Terrible delivery service!!!! They said they are coming on Friday, I phoned twice on Friday to ask where they were, they said they will phone me back to confirm. No one phoned me back. Then I told them that I am not at home after 5 on Friday. Then at 6 they phone me saying they are in the front, so I told them, this is not business hours, and I am not at home. Then I get an e-mail saying they reputedly tried to deliver, which is absolute bs! We were at home the hole day Friday, and no one came. I re-scheduled from Monday, now they phone, saying they can only come on Tuesday because they have loads from Saturday. But what about my load from Friday??? So, I told her to come on Thursday, but I will probably sit there again the whole day waiting, for nothing to arrive, until the evening. Please coordinate better, this is nonsense.
56 replies
33 months ago
Literal S*@!show, they don't have any idea what they are doing.
We have been without internet for two weeks. Between Vodacom and Frogfoot, it is a literal s#!tshow. They've gone from cancelling the contract , to wanting to send someone to activating it somewhat. like what the hell? Why do We as customers have to keep calling between Vodacom and Frogfoot, do your ****** job!!! We are new owners at a property, how difficult can it be, to migrate our current vodacom contract to a new address? And then just remove the previous owner at this address, and add us to the current line???? The f!!!
60 replies
39 months ago
The customer has to make sure that gym visits are captured by Virgin active and vitality.
I joined Waterstone Village in Somerset West in November 2022.Their admin was already terrible then.But now, their card scanners have been off for a week,which means they manually capture your visits before sending it to Vitality for Vitality gym visits. Couple of issues, my visits are not reflecting on my discovery app. When I tell the gym that,they sat it's a problem on Vitality side not accepting the visits. Then they tell me to take a photo of their computer screen showing my manually captured visits,and send that to Vitality. They also don't give me the email where I can send it to. So let me get thus straight. I pay virging active. I also pay vitality. But I have to make sure from my side that my gym visits get captured. By firstly checking my app,then asking the gym to bring up the screen captures, then take a picture and then email it once a week to Vitality? Am I missing something here? I have to do your admin for you? But I'm literally paying. Who the hell has time or patience to take literal photos every week and send it via email. I work everyday, I don't get paid to do your job for you
0 replies
41 months ago
Ordered a phone, received no earphones or charger
I ordered a contract phone,the Samsung A33. 5 g. I received only the phone. No charger. No earphones. Is this even normal?
264 replies
44 months ago
Cancellation of an appointment, 30 minutes prior to the appointment, after waiting 7 weeks, and driving 85 km to be there. Terrible planning and no service from their end.
On the 07th of June, I made an appointment for 30 July at Skin renewal in Paarl. I also paid upfront to secure my appointment. I live in Ceres, so the distance that I travelled from Ceres to Paarl was 85,1km. I left at around 06:30, because I have to drive through a mountain pass and it was raining that day. When I arrived, they told me that the Doctor was sick! They also said they've been trying to phone earlier that same morning as well. Let me reiterate, the same morning, they tried to phone. This is absolute nonsense, as the last call I had from them about this, was at 08:21. So they tried to notify me 30 minutes before my appointment that I made about 2 months prior, knowing that I travelled from far. They also knew that the Doctor fell sick the previous day already, but instead of making a plan they actually sent me an sms to have me confirm my booking. So, now I'm standing there after driving all the way and waiting 7 weeks then this receptionist/beautician told me that I can drive to Stellenbosch for another Doctor that same time and day. Really? So, I have to book 7 weeks in advance, show up early and pay upfront, but you can't keep your end of the bargain? When you see a normal GP, there would always be a substitute Doctor, no one is going to tell you to drive after another Doctor, when you made your appointment at a specific location for a specific date and time. You either have a substitute, or you let the client know at least a day before the time. I am utterly disgusted in this place, this would have been my first Skin rejuvenation appointment, and a start to an ongoing journey, but this place put me off it completely. If your main source of income is delivering a service, then it's probably a good idea, to make sure that you actually deliver that service, and have additional contingency plans when you have hiccups along the way.
74 replies
Review Distribution
5 Star
5 (12.5%)
4 Star
0 (0%)
3 Star
1 (2.5%)
2 Star
6 (15%)
1 Star
28 (70%)