MC
michelle C
Active since Jul 2011
10
Reviews
0
Industries
Reviews
10 reviews28 months ago
Shocking service
SHOCKING experience with Cell C recently!! I am needing to get a new phone, found a good deal with another network so called to cancel existing contract. They made a counter offer that sounded to good to be true. The call centre was supposed to call me back to confirm and never did. I called them back today, confirm the deal I was offered was incorrect, they would investigate and call me back. I'm still waiting. Honestly how do networks survive offering such shoddy service! I need a new phone and can't cancel or upgrade!
1419 replies
111 months ago
Shocking Customer Service
<p>Really, I am shocked at Liberty's customer service as of late - I personally had a bad experience yesterday when calling in to update my details and finally after being placed on hold for 6 minutes (just so that the consultant could pull up my details), I was told that they would call me back due to their systems being slow. I am still waiting for the call. Sadly, both my husband and mother have also had bad experiences in the last few weeks.</p>
56 replies
113 months ago
Worst dinner experience
<p>We joined your Montecasino branch for a birthday dinner last night - we were a table of 6. It was the worst dinner experience ever. We ordered starters (a combination of sushi & hot food) for which we waited for over 50 minutes for! Finally the food arrived and the hot food had been sitting under the warmer for so long the food had become rubber, the butter liquid and the lemon cooked!! Then as we receive our starters, your management proceeds to try and bring our main meals out - there was no space on the table (which they could have seen for themselves) so we sent it back. During the 50 minute wait we barely saw the waitress as she knew how unhappy we were and obviously tried to avoid us until she had something to bring to the table but this means we went witout drinks etc during this time as well. It was no surprise that by the tim we got to tuck into our mains, they were so dried up and rubbery from sitting under the warmer. We complained to 2 managers on duty - one young "happy go lucky" guy, but they seemed to have no control and did little to solve the issue. John Dory's montecasino has always been a favourite for my family - we often celebrate there, particularly over the festive season but last night's experience will see us avoiding this restaurant going forward.</p>
56 replies
113 months ago
Baby changing facilities
<p>Hi Monte. My family and I joined you for the worst birthday dinner last night - I will be writing a separate review on John Dory's but my issue with you is your baby changing facilities. We were having dinner at John Dory's and the only baby changing room you had available was in the bathrooms near the main entrance (so I was told by your staff) which is a big walk from your piazza area. It was also raining heavily last night which meant I needed to take my little on out in the rain to cross the piazza just to get to your changing room - why don't you have these facilities available in the piazza area? Finally make it to the baby changing room but there is no changing mat in sight - only a hard piece of cold granite for us to change our baby on?? SUPER FRUSTRATING!!</p>
56 replies
114 months ago
Rotten / bug infested food
<p>Hi Food lovers. So I usually love your store, but I've now lost my sense of humour about the quality of your meat & shelf items. In my experience your fruit & veg is awesome but thats it. My first bad experience was purchasing mince meat from you, when I opened the plastic to cook it I noticed 3, yes 3 flies lying dead in the mince!! GROSS. Then on another occasion, I purchased a jar of stuffed peppadews from you, they are my favourite so nibbled on them in the car. By the time I got home some of the filling had fallen out of the peppadews and I noticed small bugs on the inside of the peppadew!! GROSS!!! then finally last week I purchased a pack of frankfurters from you, they were so off its not even funny - the smell and meat discolouration is enough to put me off for life. I don't usually complain about these things as I understand it happens but after the third experience its a little shocking. Sies man!</p>
56 replies
114 months ago
Such rude staff!!
<p>Mr Price Home, you have gone to such effort to make browsing your store an awesome experienceand I must say I do usually enjoy shopping with you but honestly your staff in general really ruin the experience. I visited your Retail Crossing store on Thursday and spent a quick R1500. Upon returning home with my goods I noticed that 2 of the items I had purchased were damaged so I got back in my car to exchange them. I handed the goods in at the counter and then proceeded to fetch the exchange items and returning to the till to finalise the exchange I was faced (not greeted) buy a very rude Rhona behind the counter. She asked about my exchange and proceeded to roll her eyes at the fact that I was exchanging 2 items - I get the impression she was wanting to finish up her shift and I was inconveniencing her. Anyone I ignored her eye rolling and completed the exchange by upon leaving I noticied she had charged me twice for an item I had just exchanged. I went back to the counter and dealt with another gentlemen who helped reverse the purchase. Just then Rhonda appeared again and he asked her why she charged my double and she very rudely just said "Hai Bo". My husband then lost his temper and said "A sorry would be nice" and she very rudely turned to him and said "that is what I'm saying" while throwing bubble wrap on the floor and stomping off. Shocking actually.</p>
56 replies
114 months ago
Old Mutual don't care about their clients needs at all
<p>My goodness I am beyond shocked at the service I have received from Old Mutual. Cut a long story short my husband and I decided to move our retirement annuities from Old Mutual to another company purely based on the return we were getting. In August the notification was sent to Old Mutual to cancel the policy and to transfer the funds. Do you know that it is now 5 December and I am still waiting on them? I have sent numerous mails (too many to count), have had responses from them promising prompt delivery of the required paper work but nothing has been finaliswd. I am beyond frustrated - this is MY money they are playing with???? :( I would never recommend Old Mutual to anyone. Well played Old Mutual well played..you have just proved to me that you are just another snake in the grass trying to ***** South African's over.</p>
0 replies
114 months ago
Shocking customer service!
<p>I keep receiving notifications that someone is logging into my online profile (keep in mind my profile has ALL kinds of personal information - everything from my bank account number to my ID number). I raised the issue with the call centre a few months agao, I was told to send an email with proof and following this they deleted and rest my online profile. However it still keeps happening - someone logs on in the earlier hours of the morning and I receive a confirmation sms and email. I have raised this issue with Wesbank twice since then, I sent 8 follow emails to their customer service department to which I finally received a phone call about 3 weeks ago from a lady who said she would escalate it to their technical department and the IP address would be investigated. I have not heard a word dsince then and have sent numerous follow up emails since then - my emails are just being ignored???? I will never bank with Wesbank again. Its unbelievable how little they care about their clients confidential information.</p>
56 replies
124 months ago
Bad Experience
I love my smooch and take advantage of any opportunity to fill a tub. My mom and I were at Heathway Centre on Friday afternoon. We decided to pop into the Smooch store and we were pretty shocked. First there were only 2 of the 4 machines working, the other 2 were refreshing or whatever. 1 of the working machines only had 1 flavour option. This is crazy to me as the centre was completely quiet but ok we put it down to bad timing on our part. We then proceeded to the toppings which were either empty, surrounded by bees or stale! The toppings are usually so beautifully presented at any other store. We managed to find a topping or 2, proceeded to pay and sat at the table outside the store which was so terribly dirty it looked like it hadn't been wiped down for days. Pretty disappointing.
0 replies
131 months ago
Unhappy client
I have always been an ambassador for Outsurance HOWEVER, my most recent experience has left me feeling taken advantage of. I accidentally swung too hard coming out of a carport in Jan and hit the carport pole which damaged the left panels of my car. The damage was not to bad and due to various reasons (partly due to the perceived daunting claims process) I have not submitted the claim until now - now that I want to look at getting a new car. I have met with the assessor and a quote has been provided for repairs, however I have a huge issue with the excess amount that is now payable. Up until end January 2015, my excess was around R3300, and after a re-rate discussion with Outsurance, my excess dropped to R1000. My issue is that Outsurance want to charge the excess amount that was applicable at the time of the accident, not the excess that is applicable now at the time of the claim, Is this right? I have never submitted a claim for repairs previously so I don't know but I can't find anything of this nature in any of my policy documents (or on their website) stating this? Outsurance, you have completely disappointed me &
0 replies
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4 Star
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3 Star
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2 Star
4 (40%)
1 Star
6 (60%)