AB
Anthonie B
Active since Jun 2011
9
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0
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Reviews
9 reviews15 months ago
Regal Security sells old stock that is not covered by Warranty
Bought a 'new' energizer through Regal Security April 2024. It gave an alarm fault - Nemtek claims it is outside warranty as it is older than 2 years. Let's put aside the claims that there was a power surge causing them to not want to replace it (which there is no way to dispute btw). It should be ******* to sell products under the false guise that it is covered by a warranty -meanwhile the stock is so old that the warranty has lapsed. Beware before supporting them and be sure to triple check and get in writing that your products are actually available with full warranty.
0 replies
15 months ago
Nemtek Energizers warranty Issues and sub par products
Bought a Nemtek Wizord 4 energizer through a Supplier (regal security) April 2024. Got Alarm notification January for the energizer. When taken to Nemtek they say the Energizer is out of warranty and that the warranty starts when they sell it to supplier. Then they also claim there was a power surge which caused the board to be fried and that is not covered - this despite the energizer being connected via very reliable inverter with no direct power from eskom. Upon hearing that they say it must have been lighting - which is also not possible upon reviewing my security cameras for the time in question. There seems to be no recourse with these devices and it is always a 'technical fault' with a new energizer needed despite the current one being relatively new. Wish there was an ombud for these things to review so we as consumers don't have to take them at their word and can have it independently reviewed. The nemtek manual also claims : " The mains and high voltage outputs are protected against lightning and power surges. It also protects the unit against abnormally high potential differences between the high voltage and mains ground." Honestly disappointed by this really bad client experience
0 replies
45 months ago
Illegal Debit Order and no response on queries.
After dismal service and one issue after another I cancelled by Tracker device in April. I paid the cancellation Fee and assumed that would be the end of it. To my dismay I started receiving invoices in June Again. I Ignored this at first as a system error. Then money was deducted from my Account! What type of business are these people running that cannot track their customers properly? I have emailed them about this and said it was done erroneously, but 20 days later and still no response - except for getting yet another invoice and a monthly report. Wonder if there is a place I can report this fraudulent debit order because it was not authorised by me - Perhaps I should report it to the police? This is the same company that referred me to a debt collector when the Insurance company (Santam) stopped paying for the tracking unit in error. Anyone who reads this - stay away. If this is how they manage their systems and treat customers - how can they be relied upon in an emergency?
268 replies
65 months ago
Worst integration between Tracker
I have been having never ending issues, which are recurring almost monthly with Santam and Tracker. I got a telematics device as part of my insurance which on a monthly basis has resulted in Tracker saying there is an amount owing which I need to pay. This is such shocking service and causing more pain then it is worth. How can one company's systems be so bad? Considering cancelling insurance with Santam and just paying the tracker directly to resolve this as Santam seems unable to do so.
56 replies
124 months ago
eBucks Rewards Ambiguity Issue
I bought a device through FNB Connect (went onto [URL Removed] selected the device and went through the motions). Before buying the device I confirmed whether I would be receiving eBucks on the device as it was an FNB Connect Contract that I underwent.<br> Upon receiving the device and at the end of the month I expected to be rewarded with the eBucks based on my reward level - which was not the case.<br> I read the terms and conditions and it only states:<br> \NEW! Earn up to 40% back in eBucks on your qualifying FNB Connect contract or when loading FNB Connect prepaid airtime.\"<br> The consultant(s) from various departments were unable to assist with most saying it is only on prepaid airtime (not the OR in the wording above)<br> Ebucks makes use of vague terms that never states it is only for airtime meaning I should be getting back 40% on my device spend in eBucks.<br> I expect this 40% back for the duration of my contract.<br> So far FNB have been unable to provide me with a digital copy of the signed contract and the issue has been dragging on since 5 February. Seriously - if your legal team cannot phrase wording properly it is NOT my problem.<br> <br> "
75 replies
128 months ago
Standard Bank, why you no phone? Why you no pay?
I have reached the point where going to the ombudsman feels like the only option left.<br> The issue started early September when we settled an account with Standard Bank. They firstly said we owed more than we actually did which left a positive amount owed to us. we provide all the details for the account to where it had to be transferred.<br> It is now more than a month on with countless calls, visits to the branch, complaints (p.s. Standard Bank have an automated apology on twitter and have not once phone to sort out the issue).<br> And you think that they will be paying interest on this money that they have been holding? Yeah right.<br> I almost opened a separate standard bank account once - luckily I was only fooled this one time. Fool me once...<br> Hope a few people realize that Standard Bank is the worst of the bunch with absolutely no customer service or ethical bone in the organization.
75 replies
131 months ago
Extremely High Prices and Incompetent call centre
I recently moved to a new home and with that had to change my address with my insurance company (Discovery).<br> I phoned and told the first consultant this. He changed my address and told me my premium had just gone up. I asked whether it would be possible to get a lower premium to which he said he would log a call with the department who deals with these things. When receiving my policy amendment I found that the address was captured incorrectly and the previous address which I had (for almost a year now) was STILL wrong after asking for an amendment immediately after.<br> I phoned again got a different lady who changed both my addresses AND the other details that changed - which all factor into the calculation of my premium, getting me a lower premium.<br> This unfortunately is not where it ends. I was first flooded with 10 amendment emails- all of which AGAIN have the wrong address captured. I have have tweeted about this to discovery and I am still waiting for them to call me.<br> Firstly they cannot lower my premium (which is high and biased because I am a male - the words of the agent )and secondly they do not validate address capturing and have NO clue how to communi....cate See? Easy
76 replies
133 months ago
Billed for wrong amount
I recently downgraded my account from a 10Mbps line to a 4Mbps line which should have seen the monthly bill go down. I notified Telkom end of February with the changes taking affect the 1st of April.<br> When I received my Bill however it still reflected the wrong invoice amount for April. The price reduction was only done from May onwards.<br> So my line speed was reduced to 4Mbps but they charged me the price of 10Mbps.<br> I tried logging a complaint twice from the online portal but none of these were met with feedback.<br> I complained on twitter as well with the twitter team at Telkom mentioning that someone would be in touch shortly.<br> a week later I asked them for feedback and they said they have escalated the issue.... Getting the idea that my idea and theirs differ slightly when it comes to escalation...<br> <br> Can I get my refund now please?
76 replies
135 months ago
I am still on Hold as I log this complaint
Always fun being on hold for 30 minutes when doing something simple as a downgrade.<br> Maybe downscaling shouldn't be a thing you do at the call centres as you might be losing those valuable clients that are paying for the stupid expensive sh@#@ that you trying to sort out internally.
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
5 (55.55555555555556%)
1 Star
4 (44.44444444444444%)