Burgert S

Active since Jul 2011

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Reviews

15 reviews

5 months ago

Disappointing Experience with Volkano Smart Watches – Poor Quality & Reliability

I am disappointed with the quality and reliability of Volkano smart watches. Initially, I purchased the Syncron Series smart watch, but within less than a week it developed a fault. I returned it and exchanged it for the Soul Series smart watch, hoping for a better experience. At first, the Soul Series worked well, but after just one month, it has now stopped charging completely. This is extremely frustrating, as I have now experienced faults with two different Volkano watches in a very short period of time. This raises serious concerns about the overall quality and durability of these products. Based on my experience, I would strongly advise others to think twice before purchasing a Volkano smart watch. Unfortunately, my trust in this brand has been completely broken. I would appreciate feedback from Volkano on how they intend to resolve this matter.

0 replies

Alexander Forbes Financial Services

13 months ago

Problem still not resolved after about 5 Months

It is now the second time I have to complain about this institute. I am being penalized by SARS for a directive that is not even mine or that is incorrect and it does not get sorted out. I have been told that they do not even find me on the system. 5 Months later and still no answer or solution. But still SARS is penalizing me for a mistake that is not even mine. I tried to save, submit, dispute, appeal but non of it is working. I just wish this could be over because it is just adding to our daily stress. As if that is not enough now I must stress about something that is not even a fault from my side. Touch wood there wont be any worst service than this I receive in my lifetime.

2 replies

Alexander Forbes Financial Services

18 months ago

Unwilling/Not capable to assist with wrong directive number

I have sent numerous emails requesting them to help me with a directive number on SARS efiling. I am being penalized because I can not submit the return because the directive number is incorrect and SARS is requesting the Employer/Fund Administrator to rectify the the problem. After a few failed attempts to be assisted by Alexander Forbes I am still not able to submit the return and nothing has been done yet. Now I do not even get any reply from them any more. It looks like they have a don't care attitude..... (not my problem). If this is the kind of service I will never join them or recommend. It is unfortunate that the previous employers I worked for is/was using them but me myself will not join or recommend.

1 reply

AltcoinTrader

19 months ago

Level of service is pathetic

The level of service you receive from these people are pathetic. After sending your ID, FICA documents and all of the things they request. They still deny you access to your account. Do not waste your time with this platform. There is so many other platforms to use. This one is a baby compared to them. You will just frustrate yourself and waist your time.

1 reply

iKhokha

24 months ago

No Money, No follow up and no care whatsoever!

This is really the worst service I experienced my whole life. After numerous phone calls and 16 emails sent to Adila Cassim and Kevashan, I still did not receive my money from them. They do not follow up and get back to me. When I first logged the call I was told by a so called supervisor that it will take 24-48h just to find out that this was not true. It is now 15 Days later and still nothing. They are just passing the buck to someone else and does not take responsibility. I would think many times before choosing them as your service provider and the negative reviews you will see on Hello Peter is true. Good for those people that has good ratings for them, but they will come around and see what is the real service you will receive. Also don't expect a call back from them unless they can get a sale out of you. Still waiting for a call back after the previous reviews. You only get an AI generated message saying that this is not the level of service they aim for. Prove it and phone me actually and get this problem sorted.

1 reply

iKhokha

24 months ago

Useless service. Not recommended service provider.

This place is really taking their customers for a joke. Transactions done on the 8th of August 2024 and "paid" 10th of August 2024 still does not reflect on my account. This has already been escalated and still nothing has been done and no one follows up with you. Quick and easy to take their fees but when the fault is on their side you should sit back and wait for your hard earned money. I think its best to open a case of theft at the police services.

4 replies

iKhokha

24 months ago

Refusing to help to pay my money into my Account

This is the second time in less than 2 weeks rating this company. It is sad to receive service like this. If you take transactions on your device and the money does not get paid to your account because of a fault on their side you must just sit back and wait. After taking their service fees and what ever is left is my money and nothing is done to speed up the process to receive my money. There is no one who can speed up the process and you get told that it takes 24-48h to process/escalate but when you speak to a different person it is 3-5 days. I think this borders on theft. I would think twice before using this company.

3 replies

iKhokha

25 months ago

Unhappy about customer service

I have requested to change my banking details and I received an email from iKhokha requesting to complete a document to change banking details and sent proof of account. Which I did and was told that it will be done within 24-48h. 48hours has passed and still nothing was done after I sent the documents requested. Now I am being told that they are still waiting for the documents that I sent already and still being told that they are waiting for the documents. I am dedicated to giving excellent customer service but it looks like the feeling is not mutual. This is pathetic and unacceptable.

3 replies

Mit Mak Motors

36 months ago

Awesome service

Want to Thank the Mitmak Motors for the awesome service and car buy experience.From the Sales to the FNI team, special thank you to Albert Visser for helping me with what I requested.

1 reply

Frogfoot Fibre

47 months ago

Unhappy with service delivery

My Fibre is off for 3 days now. According to Frogfoot the turnaround time is 48 hours to fix the problem. It is now more than 48 hours and still nothing. Not even a phone call from Frogfoot to explain or to make an appointment to fix the issue.

1 reply

Review Distribution

5 Star

2 (13.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (13.3%)

1 Star

11 (73.3%)

Burgert S

Reviews

Disappointing Experience with Volkano Smart Watches – Poor Quality & Reliability

Problem still not resolved after about 5 Months

Unwilling/Not capable to assist with wrong directive number

Level of service is pathetic

No Money, No follow up and no care whatsoever!

Useless service. Not recommended service provider.

Refusing to help to pay my money into my Account

Unhappy about customer service

Awesome service

Unhappy with service delivery

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