DB
David B
Active since Jul 2011
31
Reviews
0
Industries
Reviews
31 reviews50 months ago
Denial of full service by Axxess
As I shall be leaving overseas in early March, I scheduled that my data contract with Axxess terminate at the end of February 2022 During the 28th, I no longer had data available The Axxess agent told my that "Cancellation are done after midnight on the 28th of February and the today is the 28th" 1. Although Axxess offers 3 months roll-over of data, they refused to allow to use this data 2. Cutting off my service before the month end is not acceptable
0 replies
53 months ago
Excellent, empathic service by Global Paws
Due to circumstances we had to ship Benji our JRT to the UK urgently. Global Paws obtained a booking with Swissair for 01 Dec We got the crate and calming collar l well in advance of his shipping. The collection, care of Benji a few days prior to the flight, tracking, etc was excellent. This includes the administration of his medication. We got videos and photos of Benji up to the point of his departure to the aircraft. We were informed of his arrival and delivery to our kids in the UK. Throughout to process Benji looked relaxed. Benji is relaxed and happy at our kids' UK home and settling in well. While it was a team effort to ship and care for Benji, we could like to mention Nuri Van Wyk who was assigned to us. Nuri was a reassuring star, responding promptly and thoroughly. Thank you Global Paws
0 replies
57 months ago
Defective products and poor service with returns
I ordered a IBIDA M3 Fitness Tracker Smart Sport Band - Black which was delivered on 07-06-2021 After the faceplate fell off, I returned it for replacement on 03-07-2021. I have since seen on your website that the return was declined on 10-07-2021. I was not personally informed about this and only found after I tracked the return. What does that mean? Does it mean that I paid for an item, returned it when it broke and will not receive a replacement? On 23-07-2021 I received a response that the issue will be resolved Seven days later nothing!
0 replies
58 months ago
Standard Bank mobile app sign in process inconvenience
I have used the Standard Bank Mobile app for some years now Apart from the occasions when the app cannot work due to online problems, I been willing to use it due to its convenience when not near a computer. During the last month I've been asked to renew the way I log into the app several times. This is onerous I no longer use the app
53 replies
65 months ago
Cancellation of remaining data bundles when migrating from contract to pay as you go
My wife migrated our phones from contract to pay as you go. Data bundles which I previously bought were cancelled without compensation This is theft!
0 replies
76 months ago
False promises and poor service
Failure to carry out instructions Standard Bank - Gezina branch About two weeks ago I asked the consultant at the branch to change the notification for my Internet banking from sms to email. I wish to receive notifications of issues eg addition of beneficiaries, logging in to my account, payments, etc by email and not sms. The consultant told me it would the new setting would work after two hours. Two weeks later I still receive my notifications by sms. When I called the Standard Bank call centre, the consultant told me he couldn't help me and that I had to return to the branch or phone them. When I looked up the Gezina branch's phone number, it was the same as the call centre. Service at Standard Bank is deteriorating! This is not acceptable!
122 replies
78 months ago
Zasttra fails to deliver or refund
On 24 Oct 2019, Shaun Parker, Customer Hero at Zasttra.com of @ZasttraSD promised to refund me within 10 working days, the amount outstanding for over a year. Despite emails, etc, I have still no refund. Avoid buying anything from them
105 replies
80 months ago
Excellent service from Louis van Rensburg in selling my smallholding
When I told a friend and neighbour about my intention to sell my agricultural smallholding, he referred me to Louis van Rensburg an estate agent who had approached him recently. When my wife and I contacted Louis during the first months of 2019, he viewed and assessed my property and proposed a selling price. He also explained the nature and status of the market for my property. Within days of this discussion with Louis, he started bringing potential buyers to view my property. When we received a few offers to purchase, Louis advised us on the pitfalls and risks of each. Relying on his advice, we accepted an offer from a young couple in April 2019. Louis advised us on the process and requirements for selling our property. While he told us of the conveyancing attorneys he used and advantages of their services, he never insisted on using them. When the attorneys requested an electrical CoC, Louis recommended a registered wireman who had dealt with several of his properties previously. We elected to accept Louis’ recommendations and by June were in the process of transferring ownership. There were a few delays due to bank assessors, electrical certification, payment of fees, etc. On 28 August the attorneys informed me that the property had been registered in the buyers’ names and on the 6th of September we handed the keys to the new owners. Throughout the process, Louis monitored progress and queried delays and resolved any questions. No other agent came close to Louis’ service. I can happily recommend Louis for his diligence, knowledge, promptness and determination in supporting the sale of my property particularly during a time when the market is poor.
0 replies
81 months ago
Zasttra - Poor service and failure to refund money for order not delivered
On 08 Sept 2018 I ordered an item from Zasttra and received confirmation (Order Number: 70623) They lost the order and offered me the choice of a refund or a voucher for another item. I chose to order the same item again with the voucher. When I found that despite the voucher for the same item and same price, I was expected to pay for delivery again and refused to accept those conditions. Due to delay and unacceptable responses, I demanded a refund. To date, almost a year after the original order and three months after demanding a refund, I have had no satisfactory result. I have since not ordered any items from Zasttra and discourage others from using their services.
105 replies
84 months ago
Inefficient ordering process with Zasttra
I placed my order with Zasttra on 08 Sept 2018 I queried about the delivery of my order to receive the response on 28 Jan 2019 that that they had lost track of the order. I had the choice of them returning my funds or reordering the product. I chose the latter. On 29 Jan 2019, Zasttra informed me that they had issued a voucher to the value of my undelivered purchase. When I attempted to buy the same product, I was expected to pay for delivery again. Considering that I’d already paid delivery, I considered it unacceptable to pay for delivery twice. I informed Zasttra on 03 Feb 2019. On 10 Feb 2019 Shaun Parker responded by telling me how to use the voucher allocated to me but failed to address my complaint. I submitted my complaint again and received another response from Shaun Parker on 06 April 2019. Once again he failed to address my complaint. I decided that I have been more than reasonably patient with Zasttra and no longer wish to proceed with the order. I want a refund.
0 replies
Review Distribution
5 Star
4 (12.903225806451612%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.225806451612903%)
1 Star
26 (83.87096774193549%)