GS
Guy S
Active since Mar 2009
17
Reviews
0
Industries
Reviews
17 reviews17 months ago
Don't bother buying from them, geyser burst and they want me to pay for installation
Had a heat tech geyser installed as a replacement +- 18 months ago, no end of problems with it, all repairs being for my personal account. Geyser bursts and when installer arrives they refuse to install as it needs to be installed via the roof. No comms from the supplier up front, similarly not sure why i must pay additional costs to install a burst geyser when the issue was created by the installer. I was told that i should "read the terms and conditions" in the document from when the product was installed. No focus on customer service whatsoever.
0 replies
20 months ago
Repeated confirmation of repair booking, however noone arrives
Trying to get a booking for a repair to a Defy Hob via Defy Customer Service centre, 14 days on, multiple calls and repeated confirmation that someone is coming and still no resolution.
0 replies
25 months ago
Making simple complicated
Payment system says you can use SnapScan but this doesn’t work. Seat map incorrect in cinema. Can’t get at for snacks at counter anymore
0 replies
26 months ago
Great service from Willie and the Tom Campher team
Such great service from Willie and the team at Tom Campher. Team are always so welcoming and professional and always happy to answer any questions i might have
0 replies
29 months ago
Feedback options unintuitive
The Uber eats feedback process is so unintuitive it is almost as of they don’t want you to provide feedback. We had an order that was continuously delayed to the point that we picked it up ourselves. No way to change the tip or to chat to any form of customer service. The fact they do not subscribe to HelloPeter is further indication that they are not interested in customer feedback.
0 replies
31 months ago
Great support from team at Sandton Medi Clinic Emergency Room
Took my toddler to Sandton Medi Clinic ER yesterday and received great service overall, the ER doctor on duty was amazing as were the nurses.
0 replies
32 months ago
Levi's poor quality and lack of customer feedback
I have been a great advocate and user of Levi's for many years, over the last few years I had found the quality of the product decreasing significantly. Same styles of jeans all tearing in the same place, I have attempted to provide feedback via their direct social media channels however get no real response ie I get an acknowledgement of my message, a commitment to respond and then nothing. Is a pity as it is a brand i held in high regard, similarly a lack of response to your committed customers is disappointing.
264 replies
36 months ago
Nhlanhla at IStore Sandton city going above and beyond
Nhlanhla Shongwe works at IStore Sandton City, Nhlanhla spent hours with me trying to port a number from Vodacom to MTN so that i could open a new MTN contract at the store. He went above and beyond in terms of his service, was so patient and personable. Thank you Nhlanhla, it is really appreciated
0 replies
39 months ago
How is getting an upgrade so difficult - Factually incorrect information with no responsibility from Vodacom
In the middle of January I contacted Vodacom regarding an upgrade trying to understand what options were available. The automated call line kept on saying i was not eligible for an upgrade however I was eligible in August last year. From there things continued downhill, a summary below: - 3 agents later, 1 quote received however I was told I could source my phone from Vodacom and then get Icare at the Istore, this is untrue and has been confirmed as such by the Istore. - Having sent emails regarding this from 19th of Jan, you get caught in a verification look where no-one responds however Vodacom states a 24 hour SLA - My initial "deal" from Vodacom was the same as if i went direct to the IStore, this when i am told i have a great customer score - It is as if Vodacom wants to make it as difficult as possible to get an upgrade which is really rewarding their customers, is transparent and shared over email and includes some of the benefits offered before - My greatest concern is the lack of consistent and "honest" information, and when you complain, nothing is addressed - There is also no escalation process, a customer gets caught in a loop of the same complaint, talking to different people with no resolution taking place - Multiple conversations across different channels, phone, email and Twitter but only 1 ref number provided - Is the perfect time to move to other networks however even that requires admin I would like to ask how to formally escalate my complaint regarding untrue information from Vodacom, along with a proposed way forward from Vodacom in writing. Having an agent tell me that I can take the deal, then phone back to get the other deal using a recording as evidence is not the way to do business.
845 replies
67 months ago
Illegal content charges not refunded in full and poor customer service
Vodacom has illegally been charging me for content service that i never subscribed to for over 18 months. When i queried the charges, i was eventually told i would be refunded for 3 months, i then queried this and was told i would be refunded for 6 months. No further information or response received for charges that are illegal. Also no consideration by Vodacom that i have been a client for over 10 years. I have seen many such complaints online and am now lodging a formal complaint with ICASA
212 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
9 (52.94117647058823%)