RH
Rob Handfield-Jones
Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews17 months ago
They are trading on their past reputation - avoid at all costs
Solar Advice put my solar system in 2 years ago, and the service was good, so I used them again to extend the system last week. The install team (from G Force, not a Solar Advice team) was an hour late, completely messed up the battery alignment and position (twice!) and as a result there was no more space to drill holes, so they had to modify the battery brackets. It should have taken 6 hours, but as a result, it took 2 days and still wasn't correct - they forgot to mount the one battery bracket and didn't fit any of the battery earth cables. They also didn't take basic steps like vacuuming as they drilled and wearing gloves, so my house was a mess afterwards and the walls covered in grime and handprints. The system location is going to need to be repainted once the incorrect holes have been filled. Complete amateurish incompetence. Told Solar Advice this wasn't acceptable and they said they'd send an internal team to rectify today. They were supposed to be here two hours ago, but didn't arrive, and I've still heard nothing. I was prepared to pay Solar Advice's slightly higher prices for their hardware for the sake of their reputation and the good service I experienced first time round, but after this I'll never use them again and I would advise anyone reading this not to either. A couple of months ago I phoned Solar Advice with a query regarding the inverter and never heard back from them, so I guess that should have been my warning. Rather buy your own hardware from one of the warehouse suppliers, have it delivered, and shop round for a reputable installer who you can deal with directly.
56 replies
72 months ago
Vodacom connections breaking Mint updates
Vodacom is tampering with packets meaning that users of Linux Mint are not able to update their systems on a Vodacom connection. This has previously been complained about on HelloPeter without resolution. The URL is http://packages.linuxmint.com/dists/tara/InRelease, and instead of allowing access, Vodacom redirects to the appalling http://flex.vodacom.co.za/err/zerod-web/p/zerod-home/#/splash404 page. The errors is reproducible on two different systems. I can access these packages on other connections or via a VPN. Vodacom network engineers, please correct the packet rewriting code that is breaking Mint updates.
105 replies
117 months ago
Smart Kicka 2 - be warned: no accelerometer!
<p>I have always liked small phones. I want a phone I can stick in my pocket and forget. But these days, "small" and "feature-rich" are mutually exclusive. And since there was nothing out there which had the features of my Nokia 700 (RIP) in a tiny package, I decided fine, I'll compromise and buy the Smart Kicka, because all it lacks is a GPS and that's not really an issue for me. And the Kicka was a great phone, had one for a year, no complaints.</p> <p> </p> <p>Then I saw the Kicka 2 was out, including GPS. Great, so I bought one. Big mistake. When you buy the next version of a well-known product, you expect it to at least have everything the previous version had.</p> <p> </p> <p>So yes, it has GPS. But it has no accelerometer. So no screen rotation, meaning that websites like Standard Bank's are unusable, because they cover so much of their mobile site in banners that it's unusable in portrait mode. And you can't rotate the camera, so your pictures are sideways when you send them to friends on WhatsApp. I'm sorry Vodacom, this isn't good enough. Screen rotation has been a standard smartphone feature for at least 8 years. </p> <p> </p> <p>So I'm back on my original Kicka. I'd rather have an accelerometer than GPS, but I'm amazed Vodacom could sell the Kicka 2 without an accelerometer, especially considering the first Kicka has one!</p>
53 replies
123 months ago
Stop acting like amateurs
So Wesbank wants to confirm the insurance on my car. No problem. <br> <br> The problem is they get some goon who reads off a script at two mph to phone me. Sorry, not interested. I'm paying enough interest to get professional service. So I interrupt him and tell him I'm not interested in this call, send me an e-mail with what is required, and I confirm my e-mail address with him.<br> <br> Then I get an SMS saying they tried to contact me. So I e-mail them. No response. Two days later, I get an automated e-mail with the information I need. I forward it to my insurers, they respond with the necessary documentation, and I forward it to Wesbank at the e-mail address given.<br> <br> And two days later I get another sms saying a \service consultant\" will contact me to confirm cover. Good grief, people, it's done, read your fricken e-mails!<br> <br> In their rush to automation, Wesbank has forgotten they're actually dealing with a customer. And I want a professional service. For the avoidance of doubt, that means tracking their interactions with me, and conducting themselves professionally. If another inarticulate call centre drone phones me looking for confirmation of cover again, my reply will be \"Just f*** off.\""
75 replies
131 months ago
No communication from SB as usual
I grew tired of SB insurance's lack of service and sent them notice by e-mail of cancelling my policy on 29 June. I received no response. So I phoned the call centre on the 7th and was given another e-mail address to send the cancellation to. I was assured I'd get feedback. A week later, nothing.<br> <br> As far as I'm concerned my policy was cancelled on the 29th. If SB charges one day more premium, I will sue them for it in the Small Claims Court, no matter how small the amount. I'm tired of their utter inability to perform even the tiniest and simplest task.
0 replies
131 months ago
Website slow and buggy
We have booked hundreds of flights with [URL Removed] over the past few years. The last two times we've booked, the website has thrown errors which are completely unhelpful and just say \call the call centre".<br> <br> The first time I did that"
76 replies
132 months ago
Hello, is anyone going to contact me?
And so for my tenth, possibly dozenth, Standard Bank complaint of the past year...<br> <br> A few weeks ago I phoned Standard Bank Insurance Brokers to express the concern that my property's structure was possibly under-insured and could they review it? I was assured that someone would contact me to arrange a valuation within five days. I'm still waiting.<br> <br> Honestly SB, however did you manage to assemble such a dismal clutch of cack-handed stumblebums under the banner of a single company? Every single department within SB is inept, and every single time I deal with you, you manage to provide service which is so underwhelming as to make government departments look crisply efficient by comparison.
0 replies
132 months ago
Will not stop contacting me
I've received at least 3 phone calls and four e-mails offering me an iBurst contract and I keep telling them I do not want one, but it doesn't stop them.<br> <br> What do I have to do? Lay criminal charges against them under the ECT Act?
0 replies
134 months ago
Amateurs
There was a disturbance across the road at my neighbour's house last night, with two vehicles loitering outside. I managed to get the registration number of one and then phoned 10111 at 02h36. The operator was rude and disinterested and even asked \What do you want me to do?"at which point I suggested she should perhaps send a patrol van. You know"
0 replies
135 months ago
SB lied to me about penalty interest reversal
I bought a new house, so I cancelled my old home loan with Standard Bank and took out a new one. Because the bond was cancelled within the 90 day notice period, I was subject to some penalty interest, so I queried whether there was any way round this and I was told that if i register a new bond with Standard Bank within 6 months, it would be refunded.<br> <br> Nothing of the sort has happened and when I phoned the call centre today, I was told that no such policy exists and that nobody could possibly have told me such a thing. And then I was asked whether I had it in writing and the answer is no, because Standard Bank made the offer and I expect a bank to deal with me with integrity and if I'd known they were going to go back on their word, I would have asked for it in writing. And then when I objected and asked to be transferred to a supervisor, I was put on hold for ten minutes and then sent an SMS saying my escalation had been lodged. No, I want a HUMAN, you fucking idiot, not a fucking SMS.<br> <br> Every time I phone SB with an issue, they just fuck it up completely, so from now-on, I'll just post every query on HelloPeter.com and deal with them that way.
76 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (66.66666666666667%)
1 Star
3 (25%)