RM
Ruqayya M
Active since Jul 2011
18
Reviews
0
Industries
Reviews
18 reviews1 month ago
*****s
If I could give them 0 stars I would. Appliance Man are complete *****s. They advertise Free call out, but then when you call, they tell you they will charge you R600 call out fee if the quote is not accepted. Called them to fix my chest freezer. Quoted me R4680 for a new compressor. When I didn't accept quote, charged me R600. Insisted the compressor is broken. Called another company, they came out and checked and told me the compressor was NOT broken, it just needed a new starter, relay, the filter needed to be cleaned and it needed gas. They fixed it and my freezer is working 100%. Cost me 1/3 of the quote received from Appliance Man. Never use Appliance Man, they will **** you, ***** your perfectly working parts and replace it when it does not need replacing. I am so glad I did not accept their outrageous quote. Please beware! They will ***** from you. Complete *****s!!!
0 replies
54 months ago
False Advertising and Unethical Business Ethics
I bought A Duvet Inner "Simon Baker- Hungarian Goose Down Duvet Inners 90% down/10% feathers from OneDayOnly. However the Duvet was shedding feathers as if it was 100% feathers. I sent Onedayonly an immense number of images as well as a video depicting the state the Duvet inner was and the total mess it was making on my duvet covers, sheets, clothes and room. I purchased it 6 months ago and have only been using it for 3 months. They asked me if I washed it and I told them NO. Obviously nobody washes a brand new Duvet inner! I've only used it for 3 months, what's the need to wash? So anyway, they collect it and send it to the supplier. Few days later they send me an email telling me the supplier said I washed it and used fabric softener so they cannot refund me, they sending they Duvet back. They still haven’t given me an explanation as to why a Duvet that supposed to consist of only 10% FEATHERS is shedding feathers as if it’s 100% feathers. If it doesn’t have 100% feathers, why is it still shedding feathers? Surely if it had only 10% feathers by now the 10% is out from the Duvet so it shouldn’t be still shedding because the balance of 90% should be down! WHERES THE EXPLANATION ON THIS??? I find their behaviour totally revolting and utterly unethical. To make a pathetic excuse such as this just to get out of refunding a customer for a product that is totally against the description stated on the website is not acceptable. Furthermore, if they insist it was indeed washed with “fabric softener”, then I have to insist that they sold me a second hand/ used Duvet because clearly, I didn’t wash it! If I didn’t wash it, and they say it’s washed it means they sold me a used product! Now Onedayonly can claim all they want that this is what the supplier says, however, I purchased the product from Onedayonly, not their supplier. It is their responsibility to ensure that the customer gets exactly what they paid for. If the product does not meet the requirements of the item as advertised at the time of purchase, then surely they should refund you in full. A customer has the right to get what they paid for, not false advertising products! If you sell a defective or used item to a customer, you need to refund them, not make excuses and try to blame the customer!!! OneDayOnly, I want my refund in full!!!
0 replies
80 months ago
Unprofessional and lacks customer satisfaction
This company customer service is pathetic. You have to beg them to respond to you. My first order was 2 items, one was incorrect, the other was defective. They do not bother rectifying the order or compensating for errors on their part. For such a global brand, South Africa is very unprofessional. They do not value their customers. Highly disappointed!
0 replies
80 months ago
Untrustworthy Company that lacks customer service
This is by far the worse online company I have ever encountered. You cannot call them as there is no contact number. You can send a million emails with queries/complaints, yet this company never bothers to respond to any. Whats worse is that you do not get the cashback as promised and when you send a query, it goes unanswered. Cashbag owes me tons of cashback. I would like people to know that this company cannot be trusted!!!
0 replies
108 months ago
Incorrect Goods Delivered with Non existent Customer Service!
<p>I bough a Samsung S8 on pre order a month ago. I suppose to receive a free wireless charger with it, which was not delivered with the phone. Following a lot of unnecessary emails, My wireless charger was only delivered two weeks later, in the wrong colour and without a cable. The fact that the cable doesn't come with is not the problem, however I should be able to use my charger cable to plug in. This is not the case, the cable required is of a S7. Takealot refused to acknowledge this! They insist on blaming Samsung. I did not buy the phone from Samsung, I bought if from Takealot. They should accept responsibility of sending an incompatible wireless charger. I was forced to go purchase a cable compatible with this charger costing me R599. A week later, Takealot dropped the price by R600, and also offered a bulk deal that included a S View cover. I have been emailing Takealot for the past month asking them to assist me and to date the blame has been shifted from one consultant to another. The amount of different consultants I have dealt with is ridiculous, unfortunately not one consultant could actually handle this matter. It is utterly disgusting knowing that they are doing nothing to correct the mistake on their path. I have suggested that they give me the S View cover as compensation for the error on their path and following the horrendous customer service that followed. They are dragging their heels and refused to grant me this small request. Instead they ask me to request a return for the phone if I am not satisfied. How utterly unreasonable of them to expect me to get another phone, transfer all my data and send the phone back when clearly I do not have any problems with the phone!!! Do they have any idea what an impossible task this is??? Will they be providing me a phone to use in the interim? Definitely not! And will they reimburse me for the cable I purchased for the wireless charger? I am sure Not. So Please wake up and don’t ask customers to do things that further inconvenience them when you have already inconvenienced them highly. As a regular customer, I find it insulting that they do not value customer satisfaction or loyalty. Their logo on each email that reads "our smile guarantee, were only happy when you are" is a load of nonsense that clearly they don’t live by as I am as unhappy as could be, and they don’t give a damn. It would be kind if they could show a little appreciation for the business I give them regularly. It makes me regret ever purchasing from Takealot, when cleary other places like Samsung and Vodacom also offered the same deal. In fact Vodacom's deal was much more generous as it included a back cover and screen cover which is much more value for your money. I would have been happier knowing that I would have received what I had paid for.</p>
0 replies
115 months ago
NO INTERNET OR LANDLINE FOR A WEEK! APPALLING SERVICE!
<p>My landline has stopped working, and the internet was off and on from last week thursday. After complaining, Telkom sent a technician on Monday to sort it out. But to my horror, the tecnician didnt sort out anything but instead cut off my internet completely. Now i have no landline or internet. He promised that the line will be sorted out Monday ar 16h30 latest, but didn't. He does not answer his cell when I try and call to find out whats happening. No common decency to come and inform or to take a call. I have a home business and my line is essential to my business. I cannot continue to purchase extra mobile data as it is very costly. This is not the 1st time I have encounted this problem. Telkom needs to organise their lines and cables more efficiently, as it is not acceptable to take such a prolonged period of time fixing faults. I require an answer ASAP as to when i can expect my line working again. One week of non service is more than enough!</p>
280 replies
115 months ago
POOR, INCONSIDERATE CUSTOMER SERVICE
<p>I am shocked to discover that while I rated Zando as one of the top online store with regard to customer service, they just proved that they are not. So I order a jacket, the day it was delivered I noticed that it was damaged. It had two stains on in and the collar was pinched by bad stitching. I immediately email Zando, sending pictures of the reject item. They proceeded to insult me by saying that it is suppose to be that way, which is ridiculous since it clearly wasn’t, then didn’t bother getting back to me thereafter. I contacted them after 10 days of waiting, only to find out that while they did not have a replacement to send me, they further proceeded to tell me that they cannot offer me a discount either. Agmad the manager said either I keep it as is or refund it. I find it so inconsiderate that a customer that has been giving them business for the past 3 years are not valuable enough to them to offer a discount for an item that is a reject. I would like to let you know that your complete lack of attention to a customer’s needs and satisfaction will ultimately cost you in the future. Who would want to buy from you if you cannot any kind of resolution to a poor quality item that you have supplied. I suggest you take responsibility for the items you send out, without proper checks, and not continue to further inconvenience your customers. It is unfair to charge a customer for a reject item! I hope you realize that you have lost a good customer due to your arrogance.</p>
56 replies
115 months ago
UNAUTHORIZED DEBITS AND REFUSAL TO CREDIT / TECHNICIAN FAILURE
<p> It’s hard to believe in this day and age that a company such as Chubb Fire & Security resorts to underhanded unauthorised debits! I am referring to the charge of the annual radio fee. To be clear I understand that this charge is payable annually, that is the not the issue. Standard business practise and logic of any customer using a security reaction facility will expect the charge to be levied on the anniversary month of the start of service i.e. as of December 2015, this is when I was debited my initial radio licence fee for 2015. Lo and behold I have been charged in September for 2016. Four months before anniversary month!!!! What’s shocking is that there was no communication of this unexpected early charge. It is difficult to understand in our current times of quick communication that Chubb refuses to email , call or sms but rather post a notice of this charge. I was informed by the call centre agent that this is Chubbs procedure, I am still waiting to receive my post, nothing received to date. I think it is hogwash!!!! The reason Chubb is doing this, is so that, I do not have a choice, they perceive that since the annual radio fee has gone off my account , I will accept this charge and continue with their monitoring. Not me! I reserve the right as a paying customer to choose whom I would like to deal with. I own my system which I have paid for upfront, I am not in a contract therefore I will decide whose service I will use going forward. Chubbs reaction time in my area is far too slow, the call back service when alarm triggers is approximately 10 minutes later. I cannot accept that! In a case of emergency imagine the strife I will be going through waiting for Chubb to react. We pay for a reaction service, how will the reaction be adequate if the call takes so long to be returned ? I have tested and timed this profusely and have furthermore informed Chubb as well to rectify this. I have asked the technicians to check the aerial and position to ensure that the was no delays.</p> <p>With that shocking and inadequate service why would anyone want to continue with Chubb? With all that said, I would like my annual radio fee reversed immediately with no waiting time as it has been one month already. I have had no joy with your call centre. If Chubb wants my business , improve your reaction call time to an acceptable standard. </p> <p>That is not my only issue, the site visit of technician that has came out to call on me is an absolute shambles, he has messed up my system. Two of my panic buttons are not working and the outside remote sensor has been disabled. How am I suppose to arm my alarm system when the incompetent technician has messed up my system??? Even more frustrating is that Chubb has the audacity to bill me R399 for this, when my alarm system is still under its one year guarantee, therefore this fee should never have been billed in the first place. This after I specifically called last month to ensure that Chubb DOES NOT BILL ME MORE THAN MY MONTHLY MONTITORING WITHOUT MY CONSENT!!! . Furthermore, I require a competent technician to sort out the mess that the incompetent technician has left me with! This is disgusting to say the least, especially when countless calls are made and nothing is done about it!!!</p>
385 replies
115 months ago
UNAUTHORIZED SERVICE FEE AND PATHETIC CUSTOMER SERVICE
<p> I am disgusted by Edgars fraudulent charge of the R 22.80 service fees. Firstly, i have 2 Edgars accounts. One on my name and a dual card on my husband’s name. In July this year i was so disappointed at the new service fee that was introduced without consulting existing clients so i cleared both accounts and decided to close both accounts. When i went to customer service to close my accounts, they asked me to please hold off on this since nobody was charged as yet and they were still deciding whether to go ahead or not, so i held off closing the accounts. About 3 months ago i decided to check and was informed by the supervisor at Mall of Africa that you will be asked to accept or decline the fees, and should you decline then you will not be charged. I then proceeded to make a purchase on both accounts making sure i denied the service charge before the each purchase. I was assured by the supervisor that it is illegal to charge me if i denied the fees. At the end of the month i received both statements for each account. I was shocked when i saw the statements, my statement did not have any service fees, while my husband’s account was charged. Not only was he charged for the month, but also for a few days from the previous month. We then proceeded to call customer service on 17-08-2016 reference –Busiswe, she assured my husband after he made it very clear and she agreed, that he did not give consent to be charged the extra fee, someone will get back to him in 48-72 hours. Receiving no feedback he called again on 17-08-2015 and spoke to Amanda reference – ********** 16, who also confirmed that he did not accept the service fee. She told him it will take 2 weeks to sort out. Still receiving no feedback, on the 18-09-2016 he called back and spoke to Amanda again and she then told him she will get someone to call him. He made it very clear that should this fee not be reversed, he wants his account closed! She assured him she will get someone to attend to it ASAP. After a month of not receiving any feedback, he called again last week on 20-10-2016. Same story, no feedbac**** To date, nothing has been done neither has any of his calls been returned.</p> <p> </p> <p>It seems that Edgars is lying to customers and continuing to charge them without their consent. This is illegal as well as fraudulent. My husband made it very clear that he did not authorise this charge and refuses to pay for it, however they continue to charge him every month. We are sick and tired of calling when absolutely nothing is being done to rectify this error and improper charge. I would like to state that if these charges are not reversed and correctly rectified to not charging this fee monthly, i will not only close my husband’s account, but mine as well (even though I am not being charged a service fee, I will not accept this injustice on my husband’s account). His account has been active and up to date for 20 years, we are disgusted at the lack of appreciation for all the business he has given you’ll over the years. Not once has he defaulted with payment! I don’t appreciate this horrific injustice imposed on us when we are such valuable customers. Have a look at our accounts and decide whether you wish to lose my business as well as his. I am definitely not willing to keep my account open if this pathetic charge is not reversed on my husband’s account! I would hope you could realize that losing such valuable customers is a huge waste of valuable income for Edgars. If you continue on this path, you will be losing millions of customers that you have taken years to acquire, good customers that pay timeously only to get a whole new set of new customers who have no previous experience with you’ll and undoubtedly they will default with payment and you will end up in more debt that you are already in. Be wise and realize that the customer you already have for years and years are worth it and deserve better from Edgars!!!</p> <p> </p> <p>I expect a call to my husband first thing Monday morning to resolve this fraudulent charges.</p>
322 replies
117 months ago
Unprofessional consumer services / Illegally with holding salient information
<p>I made an online application to open an account on 24-07-2016 and immediately emailed them to confirm if all documentations were received. I received a reply within 1/2 hour confirming that they were received and I will be notified via email and sms as soon as it has been processed. After not receiving any feedback for 15 days, I emailed the card division again on 08-08-2016 to ask why I haven't received any feedback as yet. I only received a reply on 10-08-2016 stating ' Your application was on hold for income verification and because it was pending too long it somehow got removed off the system. a new application will have to be made.' Seriously??? I could not believe this. Firstly, I think they are dishonest as I have checked with the relevant parties concerned regarding whether they were contacted for income verification and they were NOT contacted, so how can they claim to have checked when they did not contact anyone. Furthermore, had I not contacted them again, would they have even bothered to send me feedback? I then sent them another email on 10-08-2016 expressing my disgust at their unprofessionalism and as a result I have decided not to fill in another tedious application form as I not consider them deserving of my business. I further emphasized that I no longer wish to open an account with Stuttafords, and asked them to return all my salient documentation back to me as I do not consider it legal or safe for them to hold such salient information of mine since they have no intention of using it. It is absolutely pertinent that all my personal information, Id document, and banking details should not go missing and be un accounted for. This is highly confidential documentation which I do not want floating around somewhere on the net. They have not responded to my email since then, it is already 28-08-2016! This is by far the most disgusting service ever received from a chain store thus far. Your website requires serious upgrading, and your incompetent staff require proper training on protecting customer information. You should be ashamed at your level of customer service, or lack of!!! </p> <p>I EXPECT all my documents sent back to me IMMEDIATELY or else I will proceed to take legal action. You have no right to keep this type of information with you if you are not using it.</p>
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
4 (22.22222222222222%)
1 Star
14 (77.77777777777777%)