JR
Janice R
Active since Jul 2011
17
Reviews
0
Industries
Reviews
17 reviews82 months ago
FNB Money Hungary Machines
FNB is a bank that does not care for its customers. It is money driven, and it does not matter if they take the last penny from your account, your family can go hungry, important to them is that they got their money. We were so relieved to know that my husband was receiving a rebate of quite a good amount from SARS, which would've helped us tremendously, especially seeing that my husband has been unemployed for nearly a year and is nearing his last unemployment cheque. Our plan was to pay our debtors reasonable amounts, of which FNB was definitely on our list, as we have been trying to make payments / arrangements for payments unsuccessfully. Instead as the money just showed in my husband's account this morning, immediately FNB absorbed the FULL AMOUNT, not leaving a cent for even a loaf of bread. I was awoken at 3am this morning by my distraught husband, who just saw this activity in his account. FNB of course turns their back on the client, not remembering the human factor.
0 replies
85 months ago
Terrible Quality
In January 2019 we purchased quite an expensive (R400) trolley bag for our daughter for school, thinking it would ease the weight of school books etc she has to carry each school going morning. Well not even five months later our daughter comes home and the bag has finally given in. It started with small breaks in the fabric, but now the bag is unuseable as the top seam has broken. It definitely seems to be manufacturers fault and the fault of poor quality, but seeing that we spent so much one would at least expect the bag to last the year, or even more. At the rate of the quality received from Checkers in this regard, and infact many other things, we might've just bough a bag at the Chinese Shop.
0 replies
85 months ago
Misinformed Laybye Terms and Conditions
Goodday, I hope you can help me. My family and I placed a laybye a long while back and was reassured at both your Tokai and Ottery stores that our laybye never expires. Well yesterday on wanting to finish the laybye my husband was told that they cannot find our laybye and that must mean it expired. The lady who helped him was very unhelpful and not customer friendly. Unfortunately we were not able to finish our laybye sooner as my husband is currently unemployed. Please advise on way forward. If I have correct we were R100 short of paying our full laybye - to loose nearly R3000 due to being misinformed? Be blessed!
0 replies
86 months ago
Credit Headache
Credit Matters has been a headache since the beginning. They have never upheld their side of the contract except for the taking our money. I have been in constant contact with Credit Matters querying statuses, and never getting feedback. Each consultant that calls you gives you a different story on how things work - the first consultant we spoke to advised that they would immediately negotiate with our creditors and find a resolution on the way forward. After querying, months after our initiation with Credit Matters we find that nothing yet was agreed or paid to our Creditors. Unfortunately my husband was on shorttime since December and his company just released all staff as the company closed - I however have advised credit matters as far as my husband being on shorttime but still they demand money when they have not done anything they agreed on. What do I do?!
105 replies
88 months ago
What has happened to customer service CellC?
CellC, Where To Start Yesterday, whilst off sick I find out my service/contract with CellC has been suspended. In December 2018 (before that months debit order) I informed CellC that I will be changing bank accounts as I have decided to put myself under debt review and would like to start making cash payments until I have sorted a new bank account out. They in turn told me that they cannot "allow" this as I have not been retrenched. I have been a customer of CellC for many years and to have my service cut for one week's late payment is sad. Not a courtesy call or nothing. This after THEY TOO IN TURN OWE ME MONEY THAT HAD TO BE REIMBURSED SOMETHING LIKE THREE YEARS BACK. What has happened to customer service CellC?
105 replies
96 months ago
LATE TO NON-DELIVERY
Order Number: ********** 62 On the 8 May 2018 I placed an order with Edgars Online for Mother's Day, indicating I will collect the order at one of my nearer store, with the promised delivery period of 2 to 7 days. On Mother's Day I was left red faced as I had neither of the order Mother's Day gifts ordered and had to spend more to get a "in the meanwhile gift". To date I still wait, nearly a month later. I have sent followup mail upon followup mail and no response from Edgars. With my dad's birthday too same problem, however then I choose courier delivery and the order arrived late, then too I had to get a "in the meanwhile gift". What is the point of online convenience if the company cannot deliver.
53 replies
101 months ago
Disrespectful and Rude
Woolworths is usually one of my favourite stores, at which we spend immensely without fail on a regular basis. I always assumed that Woolworths staff was trained in the best manner of customer service, but man was a given a wake up call when my husband advised me of a bad experience he had. One weekend, shopping with our kids and my mom, in a rush at this point, my husband spotted a few clothing items he liked, which he purchased, but did not have time to fit the garments on in store. Well later that evening he took the opportunity to fit on the garments and found the one trouser did not fit the way he liked and decided to return it. A week or two later, way before the return time allowance expired, my husband went to Promenade branch to return the trouser but unfortunately at this point could not find the original receipt but trusted they could track it on system. He was "assisted" by a very rude clerk who told him that as he bought it at another store she could not track his purchase, when he raised his disappointment in this regard, as he needed to credit the item as he did not want it any longer, the clerk laughed at him being disrespectful and rude. She returned his concern with major attitude, as if she was doing him a favour being at work that day. How staff are allowed to treat long standing, good customers like this is appalling. Why at other stores one can exchange items bought on account without receipts and not at Woolworths is unexplainable. Very disappointed customer!
0 replies
105 months ago
3 MONTH WAIT FOR FEEDBACK ON E-MAIL COMPLIANT
On Tue, 18 Jul 2017 @ 08:14:57 I logged a query with Absa on ********** and received the reference number ********** . I followed-up on the query on at least two occasions thereafter, which includes today, why it takes so long to respond is beyond me. Terrible service. As a long time Absa client I especially expect more.
117 replies
110 months ago
Boardering Madness
<p>About two months ago we, it seems, forgot to pay the outstanding R90 installment on our Sheetstreet account. Well, soonest we could, my husband went to pay, the R175 Sheetstreet was demanding (current, plus late installment). DO NOTE THAT THIS WAS OUR FIRST LATE PAYMENT. </p> <p>Well after making payment I e-mailed Sheetstreet requesting that they kindly stop harrasing me with unncessary sms's, calls, as we have paid, however to date, EVERY DAY, I receive an SMS about an outstanding R175? Whyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy!</p> <p>My current outstanding balance to settle my account is even less than the R175.</p>
117 replies
110 months ago
A "Laughing" Matter
<p>On Monday, 20 March 2017, my husband and I decided to go to the movies, for some bonding time, on our 7 year anniversary. We rarely get time alone and just wanted a relaxing evening.</p> <p>We went pass Nu Metro Cinemas at Canal Walk prior to us going for supper to confirm our movie and time of movie. During supper we purchased our 3D discounted tickets online via the Getmore Club from CellC.</p> <p>The trouble started when we arrived at Nu Metro, first we were told that we cannot attend the movie Kong in 3D that we wanted, as they do not accept discount movie tickets for what we now heard the movie was playing in the "VIP" section, a first that we hear that there are now differently priced 3D movies. After putting up much fuss, as nowhere in the ticket purchase with CellC were we informed that our tickets only covers certain 3D movies at Nu Metro, we then queried what 3D movies we could purchase with out "discount vouchers". The staff laughed at us, telling us we could watch some Rock movie (a kiddies movie). The staff found this situation quite hillarious. I in turn requested the attention of the manager, who I thought would take the matter more seriously, but instead the manager just kept blaming CellC.</p> <p>My husband and I then, wanting to watch Kong, decided to purchase 2D tickets, as it seemed the manager was nonchalant about the matter. After purchasing the 2D tickets, and going back to the counter for our NuMetro tickets, we were told that NO, we could not use the :discount vouchers" for Kong in 2D as this was playing in Cinema Extreme (or something like that). </p> <p>At this point I was past furious, voicing the fact that the timetable was not clear, no clear indication that the movies are playing in these now new higher priced cinemas (at ridiculous prices), that nowhere does it say that discounted tickets will not be accepted, that we will now be losing the cash for paying for x2 3D tickets and x2 2D tickets as I don't want to go to a movie I really don't want to see . The manager, I guess, wanting to quieten me, THEN decided to allow us tickets for the cinema Extreme.</p> <p>My compliant is in relation to the fact that firstly between CellC and Nu Metro the contract of discount vouchers should be clearly communicated to customers and not made the customers issue. Staff laughing at customers should not be, and is so unprofessional. Further I would like to know what happens to the fact that I paid for x2 3D tickets and x2 2D tickets, but the tickets we got were at R0 cost?</p>
539 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
15 (88.23529411764706%)