GN
Gugu N
Active since Jul 2011
15
Reviews
0
Industries
Reviews
15 reviews26 months ago
Outstanding Service
Amazing service. They are based in Limpopo but ship worldwide. Their pricing is also market related.
0 replies
38 months ago
Company Run Worse Than A ****a Shop
I ordered Open Serve fibre from the on the 7th of February. They came to install on the 11th and said the LAN port was faulty hence the WiFi would not work. The technicians said they'd log a call with Open Serve. After days of waiting without anyone contacting me, I contacted C-Way Computers and asked for a reference number for the call that the technicians said they'd log with Open Serve. I was told that there is no reference number but that the call was logged. I kept following up because I know for a fact that Open Serve has a ticketing system and a reference number is given when one logs a call. Eventually they gave me a reference number after 6 days. All this time I had to but R70 of data a day just to work as I did not have WiFi. I started contacting Open Serve as I saw that I was getting nowhere with C-Way Computers. I then found out that those reference numbers that were given to me by C-Way Computers were closed and listed as resolved. I logged my own call with Open Serve and the Open Serve technician came on the 21st of February. He stated that Open Serve was not aware of my issue and that the technicians from C-Way Computers had put the cable in the wrong LAN port. Had they put the cable in the right port, I would not have had any issues. I now had connectivity from the 21st of February. I have requested a refund from C-Way Computers because of their appalling service and also cancelled the contract. They said I could only cancel the contract on the 31st of March. Meaning I should have connectivity until the 31st of March. They also said that they would give a credit for the days that I didn't have connectivity. Yesterday I got the below email stating that would switch off the connectivity because I had not paid for March. They have now switched off the connectivity. There has been no refund for February as I was only online for 7 days. They expect full payment for March before they reconnect.
159 replies
40 months ago
Dodgey
They cut off the fibre connection in December without warning and refuse to refund me as I'd paid in advance until Feb 2023.
0 replies
47 months ago
Refund Refusal
I have requested a refund several times after I cancelled my contract. I always paid months in advance via EFT and when the contract ended there was a surplus. Cell C keeps insisting that I send a proof of payment from August 2021 in order for them to process the refund. I am failing to understand why they want a proof of payment from 10 months ago. It is not like I paid today and am requesting a refund for that payment. Cell C has been sitting with my money for months and now they want proof of payment for money that has been in their account for 10 months??? In what world does that make sense?
402 replies
54 months ago
Appalling Service By See I No See
I registered a company on the 8th of October 2021, I have never received the registration documents from the CIPC. I have logged several requests for them to send me the documents and their response is always "Certificate will be dispatched". There is also an amount that was deducted from my account which I have requested a refund for. There has been no response to my request for the refund. I am wondering when I will get the documents as this is beyond pathetic. Over a month of ZERO. We are also unable to register domain names on the CIPC portal. It has been like this for almost 2 months now. We are told to go with other service providers which are more expensive. May the company documents please be sent before Jesus comes back? May I get the refund? May they fix whatever is wrong on their system so that we can register domain names?
0 replies
54 months ago
Inhumane, Money-Hungry Organization
I informed Examity and MBA.com of the planned electricity cut in Johannesburg, South Africa abd asked that I start the exam earlier on the same day in order for me to be able to finish the exam. Examity told me that they have no power to give me a new time slot and that I would need to reschedule the exam. Rescheduling the exam would be at a cost of $150. MBA.com did not even bother to give a proper response. I only got an automated response. I don't quite understand how I need to pay to reschedule an exam for something that is out of my control. I also don't understand how these organizations can be so inhumane as to not understand that there are powercuts in the world and the students have no control over this.' We are expected to write these exams at home and pay for the additional costs that come with it yet there is not even a discount on the exam fee. When we come into issues that are out of our control they say "we understand but we can't do anything". If you can't do anything as the organization that arranges these exams then who can? So all you want is money? No regard for the people who are writing these exams?
0 replies
65 months ago
No Importer's Code After 5 Months Of Waiting
I initially applied for an importer's code in July and was told that it takes 7 working days. Almost 6 months later; with countless emails, phone calls and a branch visit; I STILL don't have the code.
0 replies
67 months ago
Pathetic
I change my flight date through the call centre and was told that I would get a refund. The call centre agent said he couldn't process the refund on the system and that I should ask for the refund when I get to Turkey. When I got to İstanbul on 3 October, I was told that, AGAIN, they can't refund then they said I needed to have a Turkish bank account to get a refund. They told me to come back another day. 16 October, same story. Just BS. No refund. I was told to open a turkish bank account for them to process the refund.
0 replies
73 months ago
Upgrade Fraud
I RECEIVED A CALL ON 6 FEB 2020 STATING THAT I QUALIFIED FOR AN UPGRADE. I TOLD THE AGENT THAT MY CONTRACT EXPIRES IN April& was not interested in an upgrade. He stated that I would be saving money and pay only R299 per month. He also stated that I qualified for an upgrade from month 21 of my existing contract. On 10 March I received an sms stating that my bill for the month, payable end of March, is R521.30. I called in on 12 March to enquire and was told they would investigate and get back to me. The reference number I was given is 0031200357. No one ever got back to me. I called in again on the 25th of March and was given ref number 0032500576. I was told that I was liable for the R521.30 as I have 2 contracts running. This was never explained to me by the sales consultant who sold me the upgrade. I would never have agreed to this. I was advised to call the retentions number where I was advised that the upgrade was sold by a third party and that they would escalate the issue to them. I was told it would take 48 hours for them to contact me with feedback. This month I was still billed the amount of R521 without the query being resolved. I would never have agreed to this contract had I been given all the relevant info for me to make an informed decision. I trust that this matter will be resolved. if it means giving back the phone, I am more than happy to do so as I initially had no intentions of getting an upgrade. Regards,
210 replies
84 months ago
Don't Fly Kenya Air
I cancelled my ticket at Jomo Kenyatta airport on 6 May and was told that the money would be transferred back into my account. A month and several follow ups later, I still have no refund and have been met with unanswered emails.
0 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (26.666666666666668%)
1 Star
9 (60%)