NT
Nonhlanhla T
Active since Aug 2011
17
Reviews
0
Industries
Reviews
17 reviews6 months ago
Faulty Breast Pump
I purchased an electric breast pump at babiesrus Clearwater in June. On Friday the 24th October it just stopped working. When I switch it on it searches and doesn't give me option to select mode I want to use. I returned to the store with the receipt I was told to wait for the Rep to assess it. The Rep comes once a week. I have been left inconvenienced in the meantime. Rosy (Store Manager) called customer care ,relayed the story and was told I should return the pump to Woodmead. Imagine the inconvenience once again. I am really disappointed at the service from Philips Avent. I send a query to Instagram page and was told my case has been escalated to the service team which will be in contact ASAP. I still have not yet received any assistance.
0 replies
14 months ago
Funeral Claim Not Paid In Full
My mom has a funeral cover with Standard Bank Insurers for years, she began with the cover more 15years ago. She always made the deposits on time for the debit order. On the 27th January she called the funeral cover department to inform the about a claim as she had lost her mom. She was then informed that her claim will only pay out 80% of claim amount(80% of R6K),because she missed a month's premium . My mom never received any form of communication about her missed premium , as a matter of fact she had funds sufficient for the premium to be paid, Indeed the claim she received was R4999 instead of R6000. Standard Bank funeral dropped the ball on this one by failing to inform my mother and they could not deliver when it was her time in need. She will be canceling her policy and moving to another insurer that will be treating her better than Standard Bank
53 replies
18 months ago
Faulty Front Loader
I went to Makro on the 4th October 2024 to request that they log a call about the front loader from Hisense that is not dispersing fabric softener during a wash cycle. On Saturday the 5th, I received a call from the technician to advise how to resolve, I did what the technician advised me to do and still the washing machine does not disperse the fabric softer. I called Makro ,spoke to Kele who sent follow up email to Hisense customer care and copied me to the email. Since then the technician will call to let me know they are coming on a certain day and they do not pitch no follow up call. Last week I got a call from that the technician is coming on Thursday 17th October, there is no one at home during the day but I arranged to be home on that day. Once again the technician did not pitch. I sent email to customer service following up again till today no response from them. I am so disappointed in the service I am receiving from from Hisense, the service its pathetic. I regret buying my appliances from Hisense
159 replies
34 months ago
Refund
On the 15th May emailed Netstar requesting them to cancel my other vehicle tracker, on the the 25th the debit order went off my account for both cars. I emailed Nestar again to enquire why my request was not actioned, I got a call from an agent that upgraded my current package and told me that the other vehicle tracker has been cancelled I will received refund within 7days. I sent numerous emails following up on the refund no luck on that part. On the 25th June the debit order goes off for the old package including the cancelled vehicle and as well as the new package. I called Netstar on 27th June, I was transferred from one department to another, until I spoke to Teboho from Finance who assured me that the refund will be processed and will be in my account by Saturday. I still have not received my refund, I have been a client for more than 5years and I am disappointed by the service I am receiving from Netstar. Netstar is quick to upgrade my package but sending me from pillar to post for my refund.
53 replies
46 months ago
Brabantia Pots
My mother bought me the brabantia pots from @home online in October 2021 as a gift, However the lids are all loose, this began in April 2022. I sent emails to customer service about the complaint. I received a call from a lady that works at the customer service advising me that I should return the pots to a store close to , they will exchange them for a new set. When I went to the Clearwater branch, i was told they do not have stock of the pots and that its available in Cape Town will incur expenses for courier. Now in July the handles are looses, the lid holder has come off on one pot. This was not value for money at all. The guarantee stipulates its for a year and i am disappointed with pots for the amount of money my mother paid for them
134 replies
72 months ago
Pathetic Customer Service
I has a contract with Rain, received the sim card on the 24th March 2020. It started to work on the 25th March 2020, i was billed pro rata on the 31st March 2020, which i did a transfer and paid it. In April the network was not working at all, so i canceled it on the 7th April 2020. On 2nd May 2020 I am debited the full amount of R250 which does not make sense , i did not use for the whole month. It makes sense to be debited pro rata even when the network was not working . All i want is my refund back, Their lines do not even work, i have sent countless emails no response.
0 replies
93 months ago
Suspended Services
Yesterday I received an email from Bonitas that my services have been suspended, due to outstanding contributions. How can I have outstanding contribution when my medical aid is been deducted from my salary. I contacted Bonitas this morning ,only to find out that the credit controller made an error, they refunded me R2508 on the 02nd and 3rd Aug 2018. Whose fault is this, why must my services be suspended because of an error on their side. Instead on of communicating this with me, Bonitas goes and suspends my services. The money is available on my bank account, they must deduct the R2508 and reinstate my services immediately. This service from Bonitas is totally unacceptable
106 replies
94 months ago
Outstanding Refund
I have been calling Bonitas back and forth, requesting a refund. I joined Bonitas in September 2017 as direct client. In June 2018 my company has added them on a s one of the medical , so I switched from debit order to direct from my salary. I have a credit because my debit order for May 2018 was for June 2018, again June 2018 was deducted from my salary. Since the 4th I've been calling, on the 12th I was told the matter was sent to Finance Dep the refund will be processed in 7 working days. On the 27th I received email stating that this matter is been treated as urgent. Today is the 01 August , I still have not received the refund. I am no happy with the service I am getting from Bonitas.
212 replies
96 months ago
Debit Order Paid Up Account
I paid off my credit card on the 7th May 2018, called Standard Bank arranged for the card to be closed off. I even received a closure letter on the 08th May 2018. On the 25th May 2018, Standard Bank deducts the balance of the paid up credit card, I was told that no debit order will go off on my credit card as it is closed off. I called the contact center today , asking for a refund , I was told they have logged a request the refund will be processed by the 1st June2018. I do not understand why I have wait so long for a refund. I would like my refund to be processed as in like yesterday. I have other debit orders that are going to go off by the 1st June 2018
53 replies
97 months ago
Horrific Service
I paid off my accounts on the 1st of May 2018, went to Edgars store in Cresta Mall on the 2nd of May 2018 to close off the account. They contacted customer care , which told me that I have mobile content therefore have to call the mobile content department to cancel. I called the mobile content department, the phone rang constantly for closed to 30mins no one was picking it up. On Friday the 4th I went to Edgars Southgate I once again tried to close off my account, Once again the mobile content department phone rings constantly no one answers. I am so annoyed, its easy to open an account at Edgars, why is it such a mission to close it off. If the mobile content department doesn't answer the phone, does it mean my account will not be closed off.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
13 (76.47058823529412%)