NZ
Nkosinathi Z
Active since Sep 2011
32
Reviews
0
Industries
Reviews
32 reviews4 months ago
Upsize is a scheme. 135043692
This has been the worse of them all and I am not surprised. My mom has an account with them and they promised an upsize last month. To my surprise month she is left with a bill of a thousand rand. I have explained timeously that this was not an upgrade that was manually done but that of the upsize and they do not want to credit the account with R405. The upgrade was made on the 16th according to them and they never stopped the upgrade 24 hours later if manually done especially expecting payment. they let it run until 8th of December. Now am liaising with individuals who hide behind company email, telling me about terms and conditions that a pensioner should have read. They not interest neither undertake the fact that their system failed to suspend premium after the prorate not paid if that was not an Upsize deal. I called in paid R600 and odd for Compact, now they suspend the viewing after being paid. Dealt with CR - Customer Retention <customersaves@multichoice.co.za>, instead of retaining a client they pushing us away ceodesk@multichoice.co.za is not working ceo@dstv.co.za is not working it seems like nothing is working.
0 replies
35 months ago
8204156070088
I requested a cancellation 5 days ago, my email was ignored. I sent two subsequent emails and I dealt with a nice lady who tried but my finances are not in good shape unfortunately we got disconnected. I called back and an idiot called George Dithlage answered my call.. He is rude, condescending and he behave as if I asked him to wake up and do a job he hates... I must say your process is very niggle and unnecesarry delaying. Word of advise, if I leave as a customer now does mean you lose completely but you got yourself a free advertiser or referrer. With the treatment I got from George, you lost a customer and those who are in my etc... Please cancel let me know what are the cost bearing and we seperate emicably.. The golden question, where do I take vehicle to?
53 replies
47 months ago
Fraud by a supplier...
worst service ever, I bought their streaming services online and they activated the decoder without my permission. Whilst I paid for the streaming service it seems like the decoder ran on the backrground and never suspended after the normal 2 day they normally set. I only realized all these on payment for the following for the streaming service, I tried calling and sent an email to ceo@dstv.co.za and I am getting no Joy.... Very dissapointed!
134 replies
64 months ago
Worse Service
I've had this MTN LTE for a month now, it is not working I cannot open email or even watch Netflix. I reported network issues on the 8th of Jan and even today I have yet to receive a response. Please cancel this nonsense and reinstate my Telkom and if it gives the same problem please cancel your service. I cannot keep my side of the deal and ya'll don't. I won't accept any waiting periods etc, you didn't deliver what I paid for....
0 replies
76 months ago
A mission to close a CHQ account
This account it seems like it is forced down my throat since I took it. PLEASE CLOSE THIS ACCOUNT, this request has been forwarded to you since November and am being sent from pillar to post. I have settled your bank charges and if I were accumulate more charges by the beginning of the month I will take you to the ombudsman. Funny enough, when I applied as client you accepted me on line, did my fica online and got my validation and internet banking online, Now PLEASE CLOSE THIS ACCOUNT.
56 replies
77 months ago
Greatness on a holiday
The service was great and the road side assistance came through quicker than expected especially in a country that has the highest form of woman vulnerabilityand abuse. Steven Raphalalani thank you very much and extend the same service to other clients ....
122 replies
82 months ago
Cancelling BKM60 and credit BKM59....
I took a LTE 70/50 X2 in error and I explained to Jade and Melisa. I was debited twice on my cheque account - for account BKM59 and BKM60. BKM60 needs to be cancelled and the amount credited to BKM59. The customers guys are so slow to understand that. I am currently on hold for the last 12min. The first consultant dropped the phone and the current one left me on the line for 12min counting....
0 replies
84 months ago
Treated like whilst paying religiously
I mistakenly paid dstv twice, the first payment was via eft transfer and the second one was through dstv vendor at Spar. I then called and spoke to Violet Bethade who vehemently advised that she is will no be able to refund the second payment. This comes after a gentleman on 31st advised that the "accounts department will call me back". I am a loyal subscriber of the network and be treated like an outcast and less human or perhaps a felony. I just need the reversal into the account that is in your database as soon as possible.. I am certainly sure that company protocols are not there to frustrate loyal subscribers. The dstv wifi connector is not working on Catch up but Showmax, I bought the device to assist me to enjoy Catch Up extra and that small device is not working.... Please refund me one of the amount paid and resolve my internet connection to decoder.
0 replies
87 months ago
Worst Customer Service
The level of disrespect, condescending and sarcasm from the manager of the call centre gives me shivers and makes me angry... He treated me as if I still owe them money.. They handed over my account without advising me and that means my personal details were compromised without notification. Pls clear this account as I already paid it before I contact
0 replies
Review Distribution
5 Star
9 (28.125%)
4 Star
1 (3.125%)
3 Star
0 (0%)
2 Star
5 (15.625%)
1 Star
17 (53.125%)