GT
Greg T
Active since Sep 2011
36
Reviews
0
Industries
Reviews
36 reviews17 months ago
Pathetic service from Skynet again - 19 Nov - 27 Nov and NO delivery yet!!
Below is the message I sent to the CEO of Skynet, at 09h39 this morning, via LinkedIn. In Sept 2024 SKYNET took almost 3 weeks to deliver our m/v license discs, through what can only be described as complete incompetence, he managed to arrange for a same-day delivery which arrived +-6 hours later! Great service from the CEO but a VERY poor reflection on his management team. This time its been over six hours and still no response from Skynet, let alone a delivery! So it appears that the rot has not been rooted out yet!!! Pathetic! Good Morning ******X Please will you assist me again, as it seems we have the same problem as last time........our RTMC license discs have been sitting in the "Admin POD" cage for four days now, and all the entries on the system prior to that are complete fabrication (just like last time). Our waybill number is ********* Your assistance would be most appreciated indeed. Many thanks X
0 replies
18 months ago
**** service again and unanswered email dated 16 October 2024. Today is 23 Oct!!!!!!!!!!!!!
Morning Nasar (Abrahams - Retention Manager) Thank you for your email dated 9 October 2024, which refers. Firstly, in terms of trying to contact us, we have informed your colleagues on many occasions that we live in a rural area, literally in the bush, and often have very poor cell phone signal here. This should be recorded on our profile by now, I would have thought? That said, we also both receive spam calls from time to time, so if the number you called from is listed as such with services like TrueCaller, chances are we simply wouldn’t answer it. We do however appreciate your taking the initiative to email us instead.😊 And secondly we really dont appreciate being **** to by your colleagues. When I notified Outsurance that we were giving notice at month end, we were told that this simply wasn’t possible because that’s not how Outsurance works. But somehow you managed to do it, so what we were told must have been a lie! As for our Hello Peter compliant re the shocking +-37% increase - we wish to place it on record that our intention was not to leave Outsurance, but simply to receive a fair and market related annual increase. The +-16% increase that Shannon (I think) proposed is also unacceptable, as it is roughly TRIPLE the inflation rate. As such we were in fact forced by Outsurance to take our business elsewhere. If, on the other hand, you wish to retain us as happy clients, we will certainly consider any reasonable and market related annual increase that you wish to propose. Looking forward to hearing from you. Kind regards ***XX PS: Will you please make a note on our profile or wherever it is best stored, to include both our email addresses on ALL future correspondence from Outsurance? Thank you
53 replies
18 months ago
37% increase (because we claimed)!!!!
What a rip-off!! After having been a client of Outsurance for +-3 years now and having paid them just over R100 000,00 in premiums, we were hit with a 37% increase!! Disgusting and ********* behaviour! Now taking our business elsewhere.
106 replies
20 months ago
Absolutely useless!!! Use another courier company.
Absolutely useless!!! We have been waiting for delivery of our vehicle license disc since 22 August. It is now 4 September! Skynet dont answer their phones, their customer service days several days to answer their emails, and even then the delivery doesn't take place as promised. Clearly this company is going south fast.........I have seen many courier companies come and go, and this **** service is how it starts!!
0 replies
20 months ago
Lies, lies, lies, and **** service too!
Usually when we renew our vehicle licenses online they are delivered promptly within +-48 hours. But this one has been "Out on delivery" every day from Friday 23 August until today (Thursday 29 Aug)!!! And ALL the comments on the tracking like "consignee not available" etc are LIES. We have not had ANY communication, in any form, from Skynet at all!! Clearly someone is not doing their job.....either a driver is lying and/or a supervisor somewhere is not querying why this delivery has not taken place yet! My advice..............use another courier company!!!!!!
0 replies
25 months ago
Great system!
Ease of use and very quick! Very convenient to use for on-line payment. Didn't even have to open the Capitec app!
53 replies
40 months ago
What a ****** circus!!!!
What a ****** circus!!! We only want to spend around R7000 on a Defy appliance but they cant even answer their phone!! It took seven and a half minutes for the operator to answer the 0861 003 339 number that is advertised on the website under "Contact us", only to be told that I have to call another number in order to speak to a sales person!!!! Why is this not on the Defy website????? Very frustrating and TOTALLY UNPROFESSIONAL!! It's no wonder their appliance repair side is in such a shambles too!! MISMANAGEMENT!!!!
264 replies
55 months ago
Half job!!!
Two parcels for delivery to an outlying area, ironically both from Cape Town...........but delivered by two different drivers on two different days, even though Customer Service at DW had been notified well before hand!! What a waste of time and resources indeed, and of course this its the prices up too!! Initially Simangele Mabhena was a great help, but as soon as the delivery didnt arrive on the day he had committed too, he simply stopped replying to my emails!!! What a poor end to an initially great start!!!! Just because operations cannot do their job effectively shouldn't stop the rest of the team!!!
0 replies
55 months ago
Fantastic service, know how and assistance!!!
Following a really poor customer service experience from the online Outdoor Warehouse (OW) staff, I had decided that OW was a place I would NEVER support. However they were a very convenient place to view merchandise and then purchase it elsewhere.(Incidentally this +-R100,00 item nearly lost them a sale of R12000,00!!!!) So when we were looking to purchase a portable camping fridge/freezer we did the usual Google research and price checks. We found what we were looking for at R1500 cheaper than Outdoor Warehouse (OW), so that was the obvious choice. However, we both wanted to physically see the unit first so we went to OW Zambezi (in Montana, Pta) to check them out. What a pleasant surprise!! We were assisted by Victor who was extremely knowledgeable and helpful. Thanks to him we changed brands (the one we wanted had a lot of returns, which is never a good thing), and we purchased exactly what we wanted, at the same price as that unit was available anywhere else! So thanks to Victor OW now have a new very committed customer, who will be telling this POSITIVE story to anyone who will listen!!! Thank you.
0 replies
55 months ago
Complete lack of Integrity, pathetic service, and we trust them to insure us - yeah right!!!!
After being a client for nearly five years this is how they are treating us: First they try and push thru an annual increase of around 27%,.Beware of this little scam because this is the second time they have tried it with us! Secondly we told them in writing on 31 August that this was not acceptable and that we were giving them a months notice. It took them nearly two weeks to respond to this email, and they didnt even write to the policy holder herself! We then replied to this email and told them AGAIN that we have terminated their services and we did not accept their second offer either. We also told them NOT to debit our account. And then today, 1 October, they debited our account with the normal fee PLUS the nearly 27% increase (that we informed them in writing we did not accept over a month ago)!! Never mind the c**p service........what about integrity??? And their clients trust them with their assets!!!! DONT TOUCH THIS BUNCH!!!!
424 replies
Review Distribution
5 Star
7 (19.444444444444443%)
4 Star
0 (0%)
3 Star
1 (2.7777777777777777%)
2 Star
3 (8.333333333333334%)
1 Star
25 (69.44444444444444%)