FV
Francois H
Active since Oct 2011
7
Reviews
0
Industries
Reviews
7 reviews27 months ago
Useless Customer Care - Stay Away
Purchased a motorcycle in December 2023, and was referred by the dealer to Cartrack for a tracking unit. I agreed and the installation was added to my purchase price. Cartrack only managed to install the unit on 17 January 2024. The odometer reading on Cartrack's system is completely wrong, and my motorcycle's engine is no longer running smoothly. Is stutters sporadically with loss of power and I am unable to ride it. Had to park it at home after only 3km trying to get to work. Reported the issue to the technician who installed the unit and to the call centre on Thursday morning and promises were made that my problem will be escalated and that someone will phone me. It is now Monday, 22 January 2024 and nobody has phoned me. Now I am simply a number in their system, and in the meantime I am paying for a motorcycle and tracking service that I cannot use. Please consider carefully before using Cartrack. Their customer care leaves a lot to be desired.
116 replies
79 months ago
Webafrica LTE Replacement sim - Poor service
Poor service. We received an e-mail from Webafrica on 8 October to say that we will be receiving a new Telkom sim within 48 hours to replace the CellC sim that would stop working on 31 October. We never received the sim and after numerous phone calls to their call centre we discovered that the sim was delivered to someone else with a different ID number from what is registered on our account. Anyway, Webafrica promised us that our CellC service would not get cancelled until the matter is resolved and we've received the Telkom sim. But our service was cancelled on Friday, 1 November and Webafrica is not coming to the party. We are sitting without internet and a business to run. What a disgrace Webafrica.
0 replies
91 months ago
Good service from Pablo regarding Drive Goal and missing points issue.
Great customer service received from Pablo Sedumedi in resolving the issue regarding my Drive Goal not updating and allocating missing points. Regular phone calls and updates. Thanks!
105 replies
91 months ago
Discovery Insure - No feedback on query about Drive Goal
My Vitality Drive goal has not updated since the 23rd of September and the issue was reported via e-mail to Discovery on the 8th of October. I only received a reference number for my enquiry. Various phone calls were made after the 8th to follow up on my enquiry. Up to date I have received no feedback from Discovery about what the issue is and when or how it will be resolved. In the meantime I have been missing out on weekly rewards for more than a month now.
1050 replies
109 months ago
CNA Centurion Mall - Waiting for refund on double payment
<p>I purchased a few items from CNA Centurion Mall on Thursday, 11 May 2017. I paid with my card and the transaction was authorised, but the cashier waited quite a while for the till slip to come through.</p> <p>I eventually said I am not worried about a till slip and started leaving the store, but the cashier called me back and said there is a problem with the payment. Apparently it didn't go through.</p> <p>I went into my banking app to check, and the payment was reflecting on my account as an authorisation. I asked for the manager and she explained to me that the transaction didn't go through, despite it showing on my account. The manager said that there was a communication error with the bank and that this happens quite often.I was told that the authorisation would be automatically reversed.</p> <p> </p> <p>I was told that I needed to pay again. Wasn't very happy about this but paid again and got a till slip and left. When I checked my account the next day, both payments were charged to my account. There was no reversal of the first payment.</p> <p> </p> <p>I contacted CNA Centurion Mall again to ask them to refund me and was told that the matter had to be investigated by Head Office first. I left my contact details but am still waiting for someone to contact me in this regard.</p> <p> </p> <p> </p>
224 replies
119 months ago
Good service from Joseph in Johannesburg
<p>After some delays with having our parcel delivered, Joseph (the operations manager in Jhb) made a plan and had our parcel delivered on Sa****ay morning. Thank you! </p>
0 replies
120 months ago
Refund from DHL for Customs Payment never received
<p>I hope someone at DHL can please assist with a problem experienced with DHl. We did a temporary import in November 2013 and had to make a temporary payment to Customs for R43 274. The AWB nr is ********** 601. We exported the goods again shortly after with AWB ********** 121 and was supposed to get a refund from Customs for the R43 274 we paid. Various enquiries was sent via e-mail to Mr Frederick Lakie and he promised that they are working on our refund. But he eventually just stop responding to my enquiries and we never got our refund. Can you help please? </p>
106 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)