PR
Paresh R
Active since Oct 2011
11
Reviews
0
Industries
Reviews
11 reviews65 months ago
Disgusting food quality.
On the 01-12-2020 i visited your Durban restaurant Lingela for my anniversary supper. The food was just awful from starters to mains to deserts. Your chef served me raw calamari and prawns. Your meat station the roast beef, lamb and chicken was dry. The grill chops was like bubblegum. Your deserts are tasteless. Such poor food quality. This was the worst dining experience i have ever had and i will never recommend this place to anyone. I did receive a call from the head chef that wanted feedback on my experience and all he could say was that he will have a meeting with the kitchen staff. Lingela restaurant at the Elangeni hotel you are right on top of my never again list.
0 replies
70 months ago
Poor Customer Service
On the 14-06-2020 I visited Huawei Cornubia for a screen repair to be done on 2 of my MediaPads T1 8.0. I was quoted R300 each for the repair of which I paid cash after walking to the bank as this store does not accept card payments for purchases less than R1000. Before booking the devices in the consultant took it to the technician at the back that confirmed that it’s only the screen that needs to be replaced and no additional cost. On the 19-06-2020 I try calling the store 5 times and no answer. I try again on the 20-06-2020 and no answer same on the 22nd. I go to the store and they tell me Job#7970 is complete however Job#7971 is awaiting the screen. I did not receive any call from this store on feedback on my devices. They provide me with a WhatsApp number that is always OFF. I send a message and get a response 24hours later. On the 24th June I receive a call to survey my repair and I advise that I am still awaiting 1 more device. I am told they are not sure when will the part come in. I wait. I then receive a call on the 06-July stating that I need to pay R350 more as the screen is cracked and needs to be replaced. I tell the consultant that was what I paid for already, A SCREEN REPAIR. Then he goes on about inner and outer screen which makes no sense as the device just has one screen. I am so frustrated with this store 1. Not customer friendly, 2. No feedback to customer, 3. No customer care. 4. Waiting time instore is super high. 5. Worst repair turnaround time. I asked for a supervisor or manager to call me back and to date I have not received a call. Very disappointed with the service rendered. I paid for a screen repair which was a quote that was provided by the store before booking the device in. I would like my device repaired at no additional cost.
0 replies
79 months ago
Pathetic Service
I called your call centre on the 04-11-2019 @ 15:37 querying my funds available on my tax free savings. Got through to the most useless agent Martin Carolus that has no telephone etiquette. Sanlam have debited my bank account R2000 that is not reflecting on my tax-free saving. According to your consultant the amount is not reflecting and he will log a case to refund me which will take about 25days. What rubbish is this. I then requested a supervisor. He places me on hold for about 10minutes and tells me Carmen Kensley will take my call. He places me on hold again and comes back stating Carmen is in a meeting and will call me back. This is at 16:01. I don’t know what meeting happens at close of business. I am a paying customer investing a lot of money in your company. It is now 16:30 on the same day and no call back. Is this how you treat your customers??? Please can management call me. I am really disgusted with the service.
210 replies
81 months ago
Poor Customer Service
I called the call centre on the 05-09-2019 to change my debit order date. I am rather disappointed with the service that i received from the customer care consultant. I tried to get information from him to become more educated regarding how the change would work. After telling him my reason for the change, I expected him to give me advice before i could make the change however his responses were of one that really did not care about the customer and i felt like I was taking up his valuable time with a query that seemed petty. I mean come on now its a charged call. If anyone should be in a hurry it should be the customer. I hope the service improves in the future. I have since registered on the website and will use that service rather than speaking to an agent with a negative attitude.
210 replies
81 months ago
Pathetic Service
Worst service I have ever received at the Shallcross branch. I visited the store on the 04-09-2019 and I placed an order for a McChicken delux and I receive a beef McFeast delux. I go to the teller to have it changed and she argues with me that I ordered the wrong meal. She calls the manager to change the meal and he tells me that he cannot change it as they don't sell chicken burgers. He refused to change the order. I also used my McDonalds app and redeemed the 2 Big Mac's @ R55. 2min lapses and the manager (Quiniso) states that there is a problem with the system and he cannot place the order. He also tells me that there is nothing that he can do to get the deal back on the app as the time to redeem have lapsed. He is the most useless manager that I have ever spoken to. His attitude as well as the staff working with with him stinks and this is the reason as to why I will never use this branch and will always choose McDonald's as the very last option. My order number was 267. I asked for a refund and left the store. Your staff needs a change in attitude and more training when it comes to customer service. I await your call.
0 replies
83 months ago
Pathetic Service From Call Centre Staff
I called the Discovery call center on 18-06-2019 @ 8:19am. The call lasted 11min 58sec and my query was not resolved. I spoke to Valentina who in my opinion is the most useless and inattentive agent that you have answering the phones. She also greets me in Afrikaans when I know my profile is in English. I needed to confirm that Discovery had my new banking details captured correctly as the app does not give the 1st digit of the account number when it starts with zero even after updating it. I told this to Valentina and she tells me to use the app to update the details if its incorrect. HELLO !!! I just told you that I have tried that. She also stated that she was only able to see the last 4 digits on her system. I then asked to speak to a supervisor. Clarissa Narainsamy comes on the line telling me to email my bank statement with ID and a form to have my banking details updated. This will take 3 working days. So much of an inconvenience for them just to confirm that the details is correct so that I can submit a claim. She as well tells me that they are unable to confirm if my details are correct. I then receive a call from Clarissa at 13:15 stating that she did not receive my documents which I did not send as i do not have the time to go to a bank as well as get a certified ID copy. She then tells me that her teamleader can confirm my account number. I then advised Clarissa that I requested for a teamleader when I called earlier and she came on the line. Now we have agents imitating teamleaders stating that they are Service specialist that deals with escalated queries. READ THE CPA. THE CUSTOMER IS ENTITLED TO SPEAK TO MANAGEMENT WHEN REQUESTED. This could have been resolved @ 08:19am. Very disappointed with the service.
112 replies
96 months ago
Poor Customer Service
I am really disgusted with the horrendous service from Telkom. I took up a 10mbps ADSL contract on the 15-05-2018 and the installation was done by a guy by the name of Mooney on the 01-06-2018. He did not have equipment. He asked me for a ladder as well as to purchase splitters from the Telkom store to complete the installation, I drove to the Telkom store in Chatsworth and was told that they do not have the part and that I should go to a 3rd party store called SoundTech and purchase splitters. I asked if the part is ISCASA approved and they said yes. I made the purchase at SoundTech and when I got home the internet was up. 2hours later the speeds were extremely slow. I called the installer and he stated that the line speed was dropped to 5mbps by the NOC department due to interference on the line. He then asked me to unplug all my phones and disconnect my alarm system, call the call centre and ask them to reset the speed and then test the speed. My question to him was "how must I call Telkom if I am going to be disconnecting all of my phones?" His answer "call them 1st and ask for them to call you back on a cellular phone" I did that and was told by the agent that they are an inbound call centre and cannot make outgoing calls. This was after waiting on the line for more than 20 minutes. I asked them to reset and I will test on my own. The speeds still did not change. The next day I went to Telkom in Gateway shopping mall and purchased 2 new splitters at my own cost again. Installed the new splitters and the speeds are a little better however I am not getting to the speed that I was told I would get on a 10mbps line. What I was unhappy about was that the installer requested for me to have my alarm system deactivated for more than an hour in an area that is not very safe. The installer made an appointment to come to my home on the 08-06-2018 to test the line from the exchange and did not come. I called his number that he gave to me and he does not answer. I left voicemails and no call back from him. I called his office and was told that he will call me back but to date no call back. I then called the sales department on the 05-06-2018 to confirm how will get my LIT box and sim for the router. I spoke to an agent by the name of Mukelisiwe at the Durban department. She was the most unhelpful and rude agent that I have ever spoken to. I asked for a teamleader. She placed the call on hold for about a minute and said that all teamleaders are in a meeting. I asked for her TL's name and she refused to disclose that information stating that the TL will have to introduce himself to me. I asked for her surname and she refused to provide me with that as well. I then asked to put me to the rating and she stated that she cannot do that. I will receive an sms to rate the service. Funny thing is that the Telkom IVR states otherwise. The reason for me asking to speak to the TL was due to my router not including a ****le to insert the sim card in. I was told that I must purchase a router at my own cost even after purchasing 4 splitters and a Wi-Fi range extender. I then called the billing department and was put through to a TL by the name of David. I asked for the call to be listen to and to provide me with feedback and get a sales TL to call me. Guess what ?48 hours later I had to call back, waited 20minutes while the agent transferred me to David and boom my call was dropped. I then received a call back 5minutes later from David stating that there are too many calls to listen to . He does not have any feedback and will call me when he does. This is unacceptable. Later in the day I received a call from Marlon. I don't think he really knew what my query was about. The way in which he spoke to me made me feel like I no longer want to be apart of Telkom. All he wanted to do was to get one of his senior agents to speak to me. I don't really know why though. Shaun his agent called me and I asked to be called back in half an hours time on Friday the 08-06-2018. He stated that he would call me back at 3pm on the same day. Its now Saturday and the time is 13:48 and no call. This is my Telkom experience. I will never recommend this brand to any of my friends and family. I will do everything to get this contract cancelled due to the disgusting and disgraceful service from Telkom.
106 replies
109 months ago
Poor Product Quality
<p>I am very disappointed with the quality of the product from this store. I ordered from here online and from the app many of times and the product quality just gets worst. My two profiles are Ketesh and Paresh Ramnath and you will see how often i purchase from Domino's. On Thursday the 20-04-2017 i ordered 2 large pizza's on the 50% special on the app. One Pepperoni and Bacon and the other Bacon, Rib honey mustard. The bacon and rib pizza hardly had any filling. I have taken photos of the product and wish to send them to you. There were slices that did not have any rib or bacon on it. I can understand that this is a specialthat you are running and you may be cutting down on your topping to save on cost but that is just not on. I felt like i was only eating honey mustard sauce on a pizza base. I dont think i will be ordering Domino's anymore. I will be deleting the app and will no longer use my online profile. I really hoped that i could find your H/O email address so i could attach the photos as proof. Ver dissappointed and dissatisfied customer.</p>
56 replies
115 months ago
Pathetic Service
<p>On the 11-11-2016 at 10:22pm I called your Engine Garage Pavillion branch to place an order for pick up. I spoke to KIM the most rude and arrogant consultant. She sounded half asleep. After placing my order she requested my number and halfway through she cuts the call. When i called back her attitude was even worst. Her attitude was like just get on with your order and stop wasting my time. Is this the way you treat your customers. She needs to learn telephone etiquitte and definately needs more training before answering the phone. I decided not to make the purchase because who knows what she would have done to my food after I told her that she was arrogant and rude. </p>
56 replies
115 months ago
Poor Service and Food Quality
<p>I am disgusted with the service and food quality at this branch. On the 28-10-2016 I visited your Gateway Mall branch in KZN. I ordered wicked zinger box for my pregnant wife as she wanted something spicy. When I took the box home to my surprise the burger was a normal one with mayo. The wings were so tiny I cannot even imagine what chicken it came from. This is the reason why KFC is always my last choice of takeaway and honestly speaking this is the reas0n why I stopped buying from the KFC franchise. The last complaint I had about this store they tried to rectify my order and when I went to pick up it was still wrong. I then receive a call from manager Nitesh on 03-11-2016 that requested me to email him pictures of my receipt and the product as proof. He was then supposed to call be on the 04-11-2016 and no call to date. The email he has given me does not work and i called the store leaving my details. I find it very insulting that you need to receive pictures to rectify an issue at the store. Under none of your adverti*****t does it state that I the customer must ask for zinger sauce when purchasing any zinger product. The cashier as well did not ask what sauce would I like on my burger. To my understanding the zinger burgers aIways comes with zinger sauce. I’ve purchased this product in Chatsworth and Pavilion branch and never had this issue. Thank you for giving me more reasons not to purchase from KFC</p>
135 replies
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1 Star
11 (100%)