NN
Nokulunga N
Active since Oct 2011
49
Reviews
0
Industries
Reviews
49 reviews2 months ago
Lack of privacy and disregard of POPI Act
I have reported this carelessness several times. You keep sending information to people who are not authorized to on the policy. Why are you so wreckless!
1 reply
2 months ago
Incorrect handover of my account to 3rd party when I do not owe anything
I gave Supersonic a notice in in June to terminate my contract on the last day of July 2025. I reminded them again before the end of July that I will be moving to another unit in the Complex so the services must be terminated of which they agreed. I informed them as I moved out to check if they terminated the services as I moved out. They promised to terminate the services. A few weeks down the line I received phone messages that I have an outstanding amount. I phoned and explained and the agent followed up on the matter and later phoned me that my account/ services seems to be active on their side but he will follow up. He later contacted me to inform me that the issue has been resolved and my account was credited as the mistake was on their side. I conducted my account very well while being their customer and I was satisfied with their WiFi. Now I receive notifications from the 3rd party that my account has been handed over to them. Can someone at Supersonic please respond to this as it is wrong in many ways.
0 replies
3 months ago
The claim process was handled very well
The claim process was handled very well. The only issue was disclosing the confidential information about the claim to individuals who are not authorized to act on the policy. There was no privacy at all. 3 people contacted Auto n Gen and information was provided. My privacy was jeopardized in many ways. The amounts to be payed and dates of payment were discussed with people who have no authority to do so. I am utterly disappointed.
1 reply
8 months ago
Harrassed for a paid up account
Truworths has handed me over to rude debt collectors for an account that was paid up. I even received a refund for overpayment on a closed account.
0 replies
10 months ago
Cancellation revoked, not true
I made a cancelation request on in June 2025 for the end of July. When I called I was advised that I cancelled the cancellation on the portal. I never cancelled the cancellation. Please provide clarity as Lebogang - agent could not assist me.
1 reply
12 months ago
No electricity for a year and Eskom charged me for meter recoding
I am unable to load electricity on the meter and Eskom agent advised that it is due to the box still on KRM1. I enquired with Eskom when there was an announcement to recode metres and the Agent said the box could not be recoded as it was not in use and not connected. The metre could not be recoded because there was no electricity in the house since May 2024 when Eskom removed the cable and only came back this year in April. I logged a call in May 2024 as the box was unsafe where it was and Eskom came to move the box to a safer place. They could not put it back as they said that the cable was short and they needed to The new ref was issued on 25 February 2025 (Ref: 924122127) and they still maintained that I cannot recode the meter since it was not in use. I phoned Eskom every week day following up but without any assistance. Another ref 936601361 was issued for complaint on 01 April 2025. On the same week, Eskom technicians came to install the cable. On Monday I bought electricity but the box refused it. I logged a call ref: 947456081 and I was told that I will receive 40 numbers to put on the box and I never received them. Today the agent tried to assist me and she told me that I cannot buy electricity because I have been penalized R6000 for the box that is still on KMR1. This was not my fault, the delay was on Eskom's side. I could not recode the meter because the meter was not connected for a year. I tried my best to enquire with Eskom if there were other means for me to be able to recode to avoid penalty and I was informed that there was nothing I could do on my side since there was no box nor power. Please advise on what I should do as I am not willing to pay that huge amount when I was willing and ready to comply but Eskom failed to fix the problem they left.
0 replies
12 months ago
Account paid - Finchoice unfairly handed it over to debt collectors again
I paid my account off 6 months ago through Nimble Solution. Finchoice recently handed over my account to another debt collection company, when I enquire, they refer me to Legal and Legal refuse to cooperate. Nimble solutions confirmed that the debt was paid off and Finchoice was informed to update their records.
3 replies
16 months ago
Misleading closing times & unprofessional staff
I went to Vredenburg branch on Friday afternoon because I read that they close at 17h00. I had to break my way and travel 30km so I can be assisted before they close. I arrived there at 16h50 on the dot. The ladies already closed the branch and were chatting outside. I told them that I rushed there so I could get there before the closing time. They said yes they close at 17h00 but they will not open for me because they have closed already. Why the need then for African bank to mislead the masses saying that the branch closes at 17h00 when it actually closes at 16h45. This is a great inconvenience on my part because I had to cancel my whole commitment for the weekend and went to the back on Saturday. Still when I got there the machine for printing cards was faulty. Should I had been assisted on Friday upon my arrival I would not have been inconvenienced in this way. I had to go back again on Sunday and the branch was closed yet the lady who assisted me said they were opening the next day until 5. The worst part of it, they were so casual and rude about it. I kept wondering if it was a different race would they have dealt with me the same way. Not even an apology for all the inconvenience caused.
1 reply
17 months ago
Rude Vodacom Representative Alex
I reported my WiFi not active since the receipt of the router yesterday. I was informed by the Vodacom agent that the call has been escalated and the turnaround time is 24 hours. I followed up several times today and they stick to 24 hours. The final straw was when I phoned after 20h00 and Alex took my call. The guy was soo rude and told me to wait 72 hours. I asked him to give me his supervisor since I was not getting any respect and satisfaction from his tone and my reason for calling, he refused. I asked him to give me another agent and he refused still because my reasons were invalid. I asked him for his name and surname and he said he is not allowed to give out his full name and surname. He told me to drop the call and phone back again if I want another agent. I will not get into details. Please go through the call recordings and confirm if that is the expected behavior.
1 reply
19 months ago
Unprofessional job by a service provider
I humbly request your intervention regarding my claim. The service provider did not do a good job. I tried to contact the case manager that was dealing with my case but I am not getting any response on email and phone. Your agents keep taking me from pillar to post. I am writing in this platform so you can contact me please.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
2 (4.081632653061225%)
3 Star
1 (2.0408163265306123%)
2 Star
9 (18.367346938775512%)
1 Star
37 (75.51020408163265%)