Active since Oct 2011
15
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15 reviews54 months ago
NETCARE AND SAYA COLLECTIONS SUCKS
I have been harrassed with threatening voice notes and sms'es from Saya Recoveries on behalf of Netcare. I have spent an hour on the phone (to a cellphone number) waiting for them to answer and eventually gave up. They are collecting a bill for Netcare Kuilsriver (Cape Town). I live in PRETORIA!!! They are sending the threats to the wrong person. What a farce. Just phoned Netcare Kuilsriver and told them to get their act together. Wasting my time, energy, cellphone time and revving me up for nothing. Idiots
0 replies
54 months ago
NETCARE LUILSRIVER AND SAYA COLLECTIONS SUCK!
I have been harrassed with threatening voice notes and sms'es from this company. I have spent an hour on the phone (to a cellphone number) waiting for them to answer and eventually gave up. They are collecting a bill for Netcare Kuilsriver (Cape Town). I live in PRETORIA!!! They are sending the treats to the wrong person. What a farce. Just phoned Netcare Kuilsriver and told them to get their act together. Wasting my time, energy, cellphone time and revving me up for nothing. Idiots
58 replies
79 months ago
CHUBB/NATIONAL SCALY UNDERHANDED CROOKS!
I have a complete email trail to prove all my facts below. 1) I paid for a service that did not work for the last 2 years despite numerous calls to have it rectified as their sender was not working. 2) They NEVER answer or respond. EVER. 3) I decided to cancel the service as I was paying in vain. 4) I sent this cancellation via email. They did not cancel the service only put it on "hold" and then 3 months later started to deduct from my account again. 5) They proceeded to deduct money from my account despite my monthly inquiries to have the deductions stopped and the service cancelled. 6) Eventually they answered and added another 3 months before they would stop the service, despite my email proof of cancellation. 7) They then increased the amount that they were deducting. 8) May 2019 they stopped deducting and again did not answer any emails I sent to them or their JHB head office. 9) In Sept 2019 they started again deducting money and did not answer my emails. 10) I sent a request and added my bank manager to say that this new deduction is illegal and asked them to refund me the amount + bank fees. 11) They did not answer again and 2 weeks later I instructed my bank manager (they were included in all communication) to reverse the payments. 12) The last payment was reversed at my cost including me also having to pay for their illegal debit order R19. 13) Today I got an email from reply@allianceserv.co.za to say that my account was handed over for collection!!! I AM LIVID. THE GALL AND THE ARROGANCE. THEY ARE VINDICTIVE AND WILL GO TO ANY LENGTH TO HAVE YOU DISCREDITED IF YOU CROSS THEM. THIS COMPANY IS NOT CONCERNED WITH THE WELL-BEING OF CUSTOMERS. THIS COMPANY THINKS THEY CAN DO WHATEVER THEY WANT AND THEN PROCEEDS TO DO WHATEVER THEY WANT. DO NOT SIGN UP FOR THEIR SERVICE AS YOU WILL BE UNABLE TO GET RID OF THEM!
0 replies
80 months ago
PLASTILON WEBSITE IS A DISASTER!
I am an avid internet shopper who is not always mobile to visit a store. I cannot express deeply enough my disappointment at the completely useless and UN-user friendly website of this company. You cannot search for products You cannot order products You cannot view products You cannot buy products You cannot find contact details on the website - the links at the top don't work. What is the point of a useless website like this? They are only frustrating customers. A business this size can surely afford to pay a website developer like Kwikwap who charges a very low monthly up-keep fee who will do the work for the company. PS: I also sent an email with inquiries to the Centurion branch without any response.
0 replies
80 months ago
FOSCHINI BAD PRODUCT AND EVEN WORSE SERVICE!
I have bought a number of Shock-Absorber Bras from Foschini group at great expense. I think there were about 5-6 bras in question. After the first time I washed and wore them, the metal clasps that hold all the parts together bent and completely disfigured. The metal clasps I have phoned Foschini customer care numerous times about the shocking quality of this product as well as sent emails. Their standard response to telephone calls is: Sorry no refunds on underwear. Their response on my emails are completely non-existent. 1) I am livid at having to spend a fortune on poor quality underwear for which Foschini assumes no responsibility! 2) I am disgusted about the fact that they never get back to me on my email requests!
0 replies
85 months ago
Tyres and More Rock!
I just want to comment on the awesome service I received at your branch today. I am to say the least pleasantly surprised. The staff is courteous, friendly and helpful especially Terry the knowledgeable technician who worked on my vehicle. They battled until through a process of elimination finally located the broken parts. Chris Deegan went far and above the call of duty to help this lady that walked into the store bearing nothing but her phone and a set of escalating problems. Chris not only bent over backwards to sort out the problem with my vehicle he furthermore assisted me with sourcing parts and providing options. He also walked to the Jeep agent adjacent himself, twice! (to get a quote and later to collect the replacement parts) and then proceeded to pay for my parts with his own card after I did an instant eft because Jeep was unable to provide us with their banking details due to an IT issue. This man by going the extra mile for me today has earned you a customer for life. What an awesome experience in a time when poor service delivery is the order of the day. Anything to get the job done! He is most definitely a keeper and has restored a little bit of faith in humanity! This business obviously takes customer service very seriously, put a smile on my face and made my day, no actually my entire week.
0 replies
91 months ago
Thermomix ROCKS!
Ode to Thermomix RSA: In the modern world we live in we have to daily contend with the stark reality of inferior quality products that fail sometimes even within days of purchase. Virtually no backup from supplying companies and retailers is a massive frustration regardless of good consumer protection laws. I can categorically state that Thermomix South Africa is a BREATH OF FRESH AIR. From the very 1st introduction via their consultant Héléne Viljoen right through from the products supplied, their online shopping experience as well as dealing with Thermomix RSA head office. (I know this may sound ridiculous, but their Thermomix appliance has changed our lives for the better in the way that we look at, buy, and prepare food and especially what we eat. We are fitter, healthier and have even started to lose some of this extra baggage we carry around our midriffs!). Thermomix RSA has even gone so far as to assist with a shipping problem we experienced at their Australian Counterpart. (The product is not locally available and we had no recourse but to order it from AU). They went above and beyond the call of duty and I can honestly say I am suitably impressed. EXCELLENT products and EXCEPTIONAL service! Well done!
0 replies
108 months ago
Exceptionally bad service!
<p>Hennie quoted (32747) me on 2017-6-6. I accepted the quote on the 7th but insisted that I want a written guarantee on the installation as well (we know many people who have leaking skylights!). The installation date cannot be later than the 13th as I have tenants moving in. I sent my details via sms and Hennie promised to send an invoice and schedule the installation before due date. I phoned on the 12th as I have not heard from him. He did not reply to my sms or the message I left with his wife. I phoned again later the day and he said I should rather get some-one else to do the installation as he won't guarantee the skylight against leaks which was odd as I voiced my concerns the day he quoted and was told they have installed 55 000 skylights without any complaints! 1) Please note: no guarantee for any leakage 2) Because of his unprofessional conduct, I now have run out of time to appoint an alternative contractor 3) When I sent him an sms complaining about the bad service I was threatened.</p>
0 replies
112 months ago
MAX'S IRRIGATION DOES NOT DELIVER
<p>What we contracted for:</p> <p>Total Quoted Price R6900 (I have the documents to prove all my claims, I also have photos of Max and his team working in the garden)</p> <p>1) Max would transport the plants that we cultivated from our old house to the new house +-10km and use them to landscape the garden at the new house.</p> <p>2) Max would clean up the new garden; remove all dead plant material and debris & work in the compost that we would provide.</p> <p>3) Chop down 2 trees</p> <p>4) Upgrade the current irrigation system and install a larger box to accommodate the 8 valves as opposed to the current 6 valves.</p> <p>5) Ensure that every cm of the garden is covered by the irrigation.</p> <p> </p> <p>What we got: Final price paid cash and signed for by Max R14500.00</p> <p>1) Max hired one of the guys with a bakkie next to the road at exorbitant cost. They would not do more than 2 loads for the day and did not want to carry heavy pot plants. I had to work very late that night to complete the task with my own bakkie & trailer and hire my own guys.</p> <p>2) Max and Joe (the landscaper) then disappeared for a week leaving me with 2 casual workers he picked up just a block away from where we are staying. They had NO clue what to do. I had to eventually hire my own guys to plant the the re-located plants as they were dying in the excruciating heat.</p> <p>3) I had to hire my own guys to chop down the trees as Joe then said he would not take responsibility for the work.</p> <p>4) 1 Box with 6 (not 8) valves. The placing and the wiring in the box was not only sub-standard, I also had to get an electrician to re-do the entire thing as there was constant problems with the system. I also had to subsequently replace and re-do the entire installation due to the fact that the work was poorly done (I have photos to show the poor quality of work that I got). I have had to pay some-one else to come and install the remaining 2 valves in a new box with all the additional costs involved.</p> <p>5) The irrigation system did not cover the entire garden and many plants and grass died due to lack of water.</p> <p>6) The parts that max installed were sub-standard and pre-used brittle/leaking plastic. Obviously pirated from previous jobs. I had to replace every single one.</p> <p>7) I eventually ended up having to re-do the entire project myself at additional cost and time wasted.</p> <p>8) During the time they were here, every single time Max saw me he harassed me for money. </p> <p>9) Max was hardly ever on site to supervise his employees.</p> <p>10) At the end of the day I re-did the entire project and wasted R14500.00 on a useless, incompetent, fly-by-night company that any-one would do well to steer well away from!</p>
0 replies
115 months ago
GOOGLE PLAY CARDS FARCE!
<p>On Saturday 15 October 2016 my 12 year old son and I went to purchase Google Playstore vouchers as a reward for his hard work studying and working in the garden over the past month. We bought 3 x R150. I gave him the cash and sent him to the nearest open till to pay on his own. When we got home, the vouchers would not work and gave a message "vouchers must be returned to the merchant who needs to activate the vouchers at the till" I went back on the next Monday to the store where customer service said I needed to provide proof of purchase. I went home and could not find the slip which has been missing since. No Smart shopper card was used. My husband went back on 23 October 2016 where he explained the situation to Phanuel ********** 603, pointed out the till, and asked him to please look on the video footage to find proof of payment. We returned the next Saturday to find out he had done nothing. We then spoke to the store manager who said he would do nothing. The cashier obviously did not activate the vouchers. The negligence, lack of customer service as well as the poor training of Pick-n-pay employees has now caused me a R450 loss. We are livid and will NEVER return to Pick-n-Pay Reds Mall where I spend an average of R6000 per month on groceries.</p>
168 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
8 (53.333333333333336%)