BB
Berny B
Active since Oct 2011
18
Reviews
0
Industries
Reviews
18 reviews90 months ago
Kulula ripping clients off
Hi I am having problems with kulula so we are immigrating from east london in the eastern cape to Melbourne Australia. So we booked our flights in August 2018 and we depart 26th November. The problem here is that with emirates we are allowed 2x26kg baggage checked in and 1x7kg carry on so now kulula says their terms and conditions are 2x20kg pp meaning we are being robbed of 36kg luggage between the 2 flights. I have spoken to 2 ladies at kulula namely Chantal and Sharna her superior who have both given different versions if you can please go back and listen to recording from today 13 November at 9.10am.so Chantal says if we connected our emirates flight to kulula 8n the 1st place the 26kg baggage allowance would have applied but because we did not it does not apply then her supervisor gives a different version. Can someone from kulula please advise why you are ripping off your clients. Kindly note my email adress has changed please respond to ********** Awaiting your urgent feedback. Thanks Berny
0 replies
93 months ago
Bad service
Have had documents posted from Australia on the 15 August which was supposed to take 5 days as this is what was paid for speed mail and still waiting. If anyone has tried calling this number ********** 502 it's a nightmare you hold on for 20 minutes at a time and put down try again no response when you do get hold of someone all they tell you is try calling us in 2 days time.I am so sick and tired of people who do not take the jobs seriously.
0 replies
93 months ago
No knowledge of your products
So my hubby and I have had policies with OM for over 25 years. They are a rip off but I have come to terms with that after paying savings for 10 years which escalated every year only to get a small payout but big deductions. My issue now is that we have been emailing and calling wasting our airtime trying to find out the right information. So my husband has immigrated and I will immigrate in November we have been asking if we are allowed by OM to continue paying these policies and if we do continue paying will there be no problem in the event of a claim.
210 replies
95 months ago
service terrible
My Doctor from KZN has sent me medication on the 19th tracking no TC ********** 11ZA I have been riding up and down since yesterday and everytime I am told parcel has still not arrived. I need my medication when I called speed services 5 minutes ago which is on the 21/6/2018 @ 11:57am I am told it will only arrive at Beacon Bay PO tomorrow so what is speedy about speed services when you have to wait 96 hours for a parcel. This is pathetic.
0 replies
96 months ago
Bad service
Watch was purchased cash at the Vincent Park East London branch and still under guarantee but had all the things on the front moved around and watch was taken back to the store beginning of April. I have been back and forth to the store and I keep getting told that I will receive an sms. I have called 3 times today and spoken to Sive at the store who cannot assist me and told me to call the workshop on ********** 544 and speak to Nicole when I called this number they said there is no Nicole there and that is the wrong number. I need someone to tell me where my watch is and why it is taking longer than the 6 weeks we were told it would take to get it fixed.
53 replies
102 months ago
Managers of stores think clients owe them
Last week Wednesday 15th November my daughter and her dad visited Spar in Amalinda East London. My daughter was looking for chocolates to give to her lecturers as a thank you gift. They came across the ferrera roche 5 pack and the price under these was R17.99 so they took 2 when they got to the till these now scanned R37.99 she then told the cashier that this was not the price on the shelf. One of the packers accompanied my daughter to the shelf and saw exactly the same as she did pricewise. The floor manager was then called who also went to the aisle but he was so arrogant and rude and told her that she needs to check barcodes of the items before she purchases them to which her response was that she did not work for Spar and that is not her duty rightfully so. Her dad then intervened because this guy Siya was very rude. My husband told him that if they want customers to read and match barcodes they need to supply all customers with a scanner to which he sarcastically agreed. The store manager Hayden was non the better and In my opinion these 2 guys are not fit to be managers and should rather do what they get paid for and check that stores are run efficiently and that packers do their work properly. Customers these days are not compelled to buy at a certain store especially where customer service is non existant. This matter was also referred to Spar head office in Durban of which a Luyanda said he will follow up and give feedback but to date has not done so. Spar Amalindo service sucks and they sell old food as well of which the next thing will be to take pics and contact health inspectors.
0 replies
103 months ago
Poor service/bad attitude
Hi I sent through a complaint yesterday and have had no feedback from pnp. I have called customer care and spoke to Ruwada who says that there is no trace that I sent through a complaint yesterday.I have re-sent complaint to PNP and still heard nothing from them. I did this on your website and find it strange that it was not received which means then customers should not use the website as it is malfunctioned. I went into PNP Beacon Bay yesterday to buy lunch at 1pm the line was long and there was 1 person serving the customers. Eventually a second lady appeared who was very irritated. When it was my turn I saw that there was a few very dry pieces of chicken left so I asked her when the chicken in the oven will be cooked she looked at as to say really now and her response was I don’t know so I said does it not have a timer that says how many minutes before it is cooked she said no. I then took the chicken that was there but before I walked off the other lady (Nosiphiwo)turned the oven off so I ask her if the chicken is cooked and she looked at me up and down and snobbishly said yes so I asked her why the attitude she said what do you mean I said yes.I then requested to be given from the chicken in the oven when Vuyelwa decided she is going to unpack all the cooked chicken in the oven before giving me 2 pieces of chicken. Nevertheless I stood there waiting as I asked for samp and beans as well so while Vuyelwa was weighing it she decided she will help another customer weigh her stuff before she finishes with me. All in all the service at the Deli is appalling. Go to values and see that you are definitely not carrying out your brand values ethically.
61 replies
103 months ago
Weekend away for daughter's 21st
Reported a complaint about my reservation this past weekend. We checked in after 6pm at Sunshine Bay Resort in Jeffrey’s Bay on Friday 13th October as a gift to my daughter who turned 21 on the 16 October. We were all exhausted from work and travelling to this destination. We unpacked everything and got something to eat then we were just chilling in the lounge. I goy up to wash the glasses we had cool drink in and I got a horrible smell whilst standing at the sink. I opened the back door and saw the drain was blocked and human feasis (poo) excuse my language was floating around. I immediately went to reception to report it. The lady told me she will get hold of the maintenance guy who will come and have a look. After a few minutes the receptionist came to our unit and said she was told to come and see I suppose it we were telling the truth. She then left and said she will tell the manager. The manager then contacted me on the security guard cellphone I don’t know why because they have my contact details she then told me she was battling to get a plumber because it was late after 9 or 10pm. She eventually arrived and had an attitude but the guy she was going with I don’t know if was the maintenance man said he will do what he can to assist because a plumber will only come out at 8am Saturday morning. The guy tried to open the blockage and during this time the stench was so bad we all had to stand outside the unit in the freezing cold weather. I am not happy about this as I tried to call the holiday club after hours a number of times on Friday night and was unable to get hold of anyone. Now I did not take time off and use my points to be in that situation. The manager told me on Friday night that she managed to get through to the holiday club after hours and they promised to re-imburse some of my points, I feel that I should get back all my points as our weekend away was spoilt on arrival. We had to constantly be mindful of a blocked poo drain everytime we showered or flushed the toilet we would peep at the back door to see if there is no surprise awaiting us.
366 replies
110 months ago
RIPP OFF - BAD SERVICE
<p>I called to lodge a complaint then i was told to email the CEO department which i did i sent email below 15 March 2017 and have had no response from anybody. I am so sick and tired of all the corruption and people who just don't care.</p> <p>Good Morning</p> <p> </p> <p>I have a complaint regarding your forex department. I opened a global account in November 2016 thinking that this would make life easier when we emigrate. I realised after drawing a statement that this account was not earning much interest rather like R9 or R10 a month.</p> <p> </p> <p>I called your forex department yesterday 14 March 2017 round about just after 8am. I spoke to a lady named Swazi and told her I want to close the account because I am not earning interest on this account. Now surely if these are specialist agents we deal with on the phone they should be able to advise clients as to what the repercussions will be if you close accounts or if any benefits. I was not informed about any exchange rate nor was I informed that I would be losing R10000.00 in the process of closing this account. No normal working class SA citizen will be happy to loose hard earned money while trying to earn interest to make a living but here I am faced with this disaster. I think the agent should have advised me that there will be a loss involved if I close the account or move funds and then I would have rather left the funds there for another month until we emigrate. I have no knowledge about forex although I worked for FNB for many years I did not do forex. I have had my cheque account ( ********** 8373) and credit card with FNB for 27 years and I feel that I have not been treated fairly regarding this global account transaction.</p> <p> </p> <p>Regards</p> <p>Berny</p> <p> </p>
56 replies
120 months ago
Bad service
<p>The owner of this spa Debbie is very rude and silly. I agree with the person who mentioned about Groupon deals i was also told to pay cash instead of purchasing the deal via groupon. They are using Groupon to advertise their services yet they want you to pay cash so that Groupon does not subtract any percentage. I was there on Friday 17 June 2016 because i bought my husband a massage voucher for fathers day. While we were sitting there i decided to ask if there was a chance that my daughter and i could do our nails. She the owner said it was fine and i wanted gel nails done but instead nail polish was put on. I have never before had to walk out of a beauty spa blowing my nails to dry or opening the window to dry my nails. I paid R220 for this that did not last a day and paid R150 for my daughter to have her toe nails done of which the nail polish was also off the same day although she was told not to back on her socks and shoes in order for it to dry. We were in PMB for a wedding on the long weekend and this costed me driving back to Durban the next day to show her what had happened. I called several times and when i arrived at the spa she was not there and i showed the ladies what happened and they called her. Not to mention she was so rude and arrogant on the phone she told me that she cannot fly from where she is to come and attend to me. We had to be back in PMB by 1pm the Sa****ay so we left and i wrote a note to her. She called me and was still very rude on the phone and i reminded her that she has not apologised for any inconvenience she caused us nor for out time and fuel waisted. She is a nasty owner and will never attend this beauty spa ever again. I went back to Durban to get my money back from her as we dont have R370 to spend for something that lasted a few hours whereas it normally lasts between 4-6 weeks. She is a rip off and is exploiting people as well.</p> <p> </p> <p> </p>
0 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (33.333333333333336%)
1 Star
10 (55.55555555555556%)