CK
Chris K
Active since Oct 2011
13
Reviews
0
Industries
Reviews
13 reviews69 months ago
Pathetic and none responsive. Can't get an invoice out of Fedex to pay duties (that isn't even due)
What must one do to get a package delivered from you? I've been phoning, I've been emailing, I've been *****ing & moaning... All that I get is sweet little ******alls? 1) FedEx Shipment: 395769634200 - The parcel is in Cape Town, and apparently there is duties payable on it. I’ve been asking for almost the entire week for an invoice to pay said duties, and I am not receiving anything from FedEx. I would appreciate some assistance so that the duties can be paid, and the parcel be delivered ASAP. I need this urgently and the delay caused by FedEx in this regard is unnecessary; 2) Please refer to 395165320590. This was delivered on 2020/08/04. Not even a month ago. It is -exactly- the same goods, from -exactly- the same company, to -exactly- the same recipient. Why was there no duties payable on THIS delivery, but there are duties payable on the pending delivery I am querying here?
53 replies
76 months ago
APPALLING service
Support Live Support Customer Support Request ID: 277053 Please update your info Chat started Can someone provide me with answers please. Customer Service We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. Ashmika.B joined the chat Ashmika.B Hello there Apologies for the delay in response How may I assist you? Request ID: 277053 I want awnsers please why are you rejecting my port requests? Ashmika.B Are you trying to port in or out of me&you? read the ticket.... I am trying to port away from you, vodacom submitted a port request, you rejected the auth Ashmika.B I cannot pick up a ticket with this reference as this is port reference, may I have your mobile number please? 074-404-5057 the contract was terminated end of dec Ashmika.B One moment please how ****** convenient that you can't see the ticket Ashmika.B Thank you for your patience. As per our system, I do see that initially the cancellation did not pull through as the cut off period for cancellation was over, and a cancellation request was submitted for you on the 30th of December, hence it did not go through. I have now submitted another cancellation for you, since there has been usage on this line you will be liable for the subscription fee of R299, once proof of payment is received for this amount we will release your number. Apologies for the inconvenience caused no. I am sorry that is not what I was told when I logged the cancellation I want to port my number, to a new service provider, now please. make it happen. you find that ticket.... I have it ALL in emails Ashmika.B Yes, I had assisted you with the cancellation request, however it did not pull through because off the cut off period for cancellations and migration. I am viewing the emails as well And you couldn't think of COMMUNICATING that? sorry, I want to port my number, right now now you want to EXTORT another R299 out of my first? Ashmika.B I do apologize for the this An APOLOGY doesn't FIX this. My new service provider is waiting to port my number... Ashmika.B there has been usage on this line, I can forward through a usage report if you like I am DONE with you and your pathetic service shall i then go and file a complaint at ICASA rather? I am NOT waiting until the end of the month Ashmika.B You do not need to wait until the end of the month, you can port out today, once we receive the POP of R299 we will release your number make TWO topup payments on your web site now, and both times, I received an ERROR HTTP/405 error from your web site ****ing great. So guess what, now you OWE ME R299 Ashmika.B We are experiencing load shedding so I do apologize in advance if I am disconnected Have you heard of an UPS before?> how am I supposed to make payments then? Ashmika.B One minute please and BTW - there is NO load shedding currnetly Ashmika.B Okay I do see that both payments have failed on our side, you may do an EFT payment Bank: Standard Bank Account Name: Me and You Mobile Account Number: 050 688 537 Account Type: Current Ref - me&you mobile number Amount - R299 Branch code - Kingsmead - 040026 Kindly forward POP to Support@meandyoumobile.co.za no, because now I have to wait DAYS before the payment clears on your bank account Why is your online payments not working? Ashmika.B left the chat Chat rated Bad Comment submitted
0 replies
76 months ago
Letter to the CEO's office:
Hi Mr Joosub, Please refer to below application from Vodacom Online. The application, was placed on Tuesday, the 7th of Jan 2020. This, after I’ve attempted 4 previous times, without receiving ANY communication from Vodacom, what so ever. Since I’ve received this email, I have not heard a single word from Vodacom in terms of this application. Nothing, nudda. I’ve called your after sales service quite a few times, but after being kept on hold waiting for over an hour, I am sure you can understand the need to just put the phone down and give up. I’ve tried your online chat numerous times too – that too, ended up in rude agents (IF I eventually get someone to help me), and needless to say no concrete feedback what so ever. In fact, given the email below, how DARE your call centre staff tell me that I have not made an application (because this is what I was being told). CLEARLY I have made an application, given the below email? Then I got hold of your social media team on Thursday evening after work. It took a good few hours (unfortunately), but eventually I have received a call from a gentleman in the social media department that assisted me. As it was after 7PM, he could not do a credit check / vetting (seriously???? Does the Internet only operate during office hours?). Ok, I was promised a call back on Friday, shortly after 1PM. Needless to say, this never happened. Today, I called your after sales service AGAIN. And AGAIN it’s the same story. We can’t assist you as now our systems are offline – really? A telecommunications GIANT and you have never heard of the words R-E-D-U-N-D-A-N-C-Y? I’ve also tried since last night already to get into contact with your social media teams too – again, nothing but emptiness and no responses. I guess they too, assume the Internet only works during office hours? Mr Joosub, I then climbed in my car and drove to Vodacom in N1 City. There, I was again met with unhelpful staff that are more interested in playing games on their phones than assisting clients. Eventually, when I do get someone’s attention and after he finished his game on his Mobile, he attempted to assist me. Taking the below email with me (printed out), your staff, has the audacity to tell me this is an application for fiber?!?!?!?! SERIOUSLY?!?!?!? I mean, WHAT THE FLYING F….. ???? As soon as he realised his mistake, he just pulls up his shoulders and say sorry this is an online application, we can’t assist? Again, Seriously??? WHERE am I supposed to get assistance? Your call centre is useless, your social media teams does not come back when they promised they would??? What am I supposed to do???? Where am I supposed to go???? So Mr Joosub, I am now asking you… WHAT must a person do, to apply for a SIMPLE cellular contract / service, from your company? If THIS is the service that I can expect from Vodacom, I see a lot of trouble for our relationship going forward. Whilst I don’t expect a reply from you personally (we both know you’re WAY to high up to be bothered to respond to a small little peasant like me), I trust that somebody from your office, will. It saddens me that as a previous client of Vodacom from many years ago, I find myself have to resort to e-mailing the CEO of Vodacom YET AGAIN, to sort a SIMPLE problem out, that your incompetent staff are unable to do for over a week. Thank you, and have a nice day.
356 replies
83 months ago
Chipbase Montague Gardens, apparently can't read a plan...
So after handing these clowns a over 50 pages detailed plan, having the specifications of each and every single board layed out in detail.... Half of the boards aren't delivered, where a board was supposed to be cut in a triangle, they cut a rectangle, and the edging is ALL messed up. That's after waiting almost two weeks for them to deliver my doors (of which two aren't even cut). It seems Chipbase, is unable to read a simple, yet detailed, plan and piece of paper. UTTERLY disappointed, a COMPLETE waist of over R4,000, and I will NEVER make use of your services again.
0 replies
120 months ago
Same story, different day!
<p>Previously, I took you to the ombudsman and won. It seems I have to do it *again*</p> <p> </p> <p>WAKE UP PLEASE. 20160530_093459055 Do I *always* have to complain in public before you'll actually DO your work and RESPOND to customer queries?</p> <p> </p> <p>You are JUST as pathetic as always!</p>
106 replies
123 months ago
So just how many emails does it take?
So after sending over 500 emails to your so called \customer service center,\" my query remains unaddressed and unanswered - not ONE line of communication from your \"customer service center\" - not ONE phone call answered, in over a week and a half already now.<br> <br> You are the saddest excuse for a pathetic company I have *ever* met in my entire life."
0 replies
126 months ago
So nice to be ELECTROCUTE!
BOTH your ATM machines at the De Grendel shopping complex, Bothasig, Western Cape, have NO earth connections AT ALL. Touch a button, and you get ELECTROCUTED!<br> <br> This is against the LAW, as I am SURE you are aware of the various acts, especially the Health and Safety act. Please get this fixed, IMMEDIATELY.<br> <br> For your information, [Email Removed]<br> <br> Thank you kindly. The next time I get electrocuted by your ATM machines, I will lay a formal criminal charge of attempted murder...<br>
75 replies
127 months ago
No delivery
Tracking #: 88811275457<br> <br> Been waiting since FRIDAY for a package - you claim you where here on Friday, as well as Monday. CCTV Cameras PROOF that you WERN'T HERE.<br> <br> DELIVER MY PACKAGE!!
0 replies
127 months ago
Once again, no delivery
Hi,<br> Please get your LIEING couriers to DELIVER my sim card!<br> Sim Id Reference :1851<br> Sim Card Type :nano<br> Customer ID :1320<br> Many thanks, as always it is an absolute pleasure trying to get you to actually DO something<br> Chris.<br>
75 replies
128 months ago
Really, TWO MONTHS to resolve a query?
Please resolve my query. It is PATHETIC that I must sit here for almost TWO MONTHS waiting for you to resolve a SIMPLE query.<br> <br> Continue pushing me, and I'll be forced to involve the ombudsman. Do your WORK, do what I PAY YOU FOR.<br> <br> Ref 4010921171<br>
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (61.53846153846154%)
1 Star
5 (38.46153846153846%)