VN
vasigan N
Active since Oct 2011
82
Reviews
0
Industries
Reviews
82 reviews2 months ago
Standard Bank Home Loans: Ignored Requests, Empty Promises, Zero Accountability
I am extremely disappointed with the level of service (or lack thereof) from Standard Bank’s Home Loan department. I requested assistance to arrange an access bond facility, yet despite multiple follow-ups, no one from Standard Bank has contacted me. What makes this worse is that I was CC’d on internal emails where my request was simply forwarded between staff members (Ernestine Mnisi and Lilly Setshedi), with assurances that “one of the bankers will contact the client today.” That contact never happened. Days later, I followed up again—still no response, no call, no email. Nothing. This behaviour confirms exactly why, years ago, I moved all my business accounts and personal banking away from Standard Bank: Poor customer service No accountability A complete lack of professionalism Internally forwarding an email does not equal customer service. Making promises and failing to act reflects a system that simply does not care once a bond is in place. I am now forced to escalate this publicly because private, reasonable attempts to resolve it have been ignored. What I expect from Standard Bank: Immediate contact from a named, accountable Home Loan consultant Resolution of the access bond request without further delay A formal explanation for why repeated promises of contact were ignored If Standard Bank wishes to market itself as a relationship bank, it should start by responding when a client asks for help.
112 replies
4 months ago
Disappointing Service and Communication
I am extremely disappointed with my recent experience with New Balance customer support. I was assisted by a consultant named James, who explicitly promised that another pair of the same shoes would be set aside for me while I returned my current defective pair. Despite this assurance, I am now being told that I must pay an additional R2,379 upfront while the return is still being processed. This is not what was discussed or agreed to. A reasonable and sensible solution would be to reserve the pair of shoes I want and allow me to purchase them once the return has been finalized. Expecting a customer to pay twice for the same product due to internal processes is unacceptable. In addition, my request for a discount voucher was completely ignored. I do not understand why a voucher would be offered if there is no intention of honoring it. Overall, the support I have received has been frustrating and disappointing. I have asked for a line manager to contact me in the hope of resolving this matter and salvaging the sale, but I am still waiting. I hope New Balance will take this complaint seriously and address both the broken promise and the poor communication.
0 replies
5 months ago
Ongoing Billing and Service Issues with Outsurance
During the last week of August 2025, I cancelled my three car insurance policies with Outsurance due to ongoing issues with their service (as detailed in my previous HelloPeter post regarding Outsurance covering my vehicle but failing to disclose that theft cover was void without a tracker). One of these policies was for my wife’s car, which was listed under my name with premiums deducted from my account. I spent considerable time coordinating with Outsurance to have the policy transferred to her name and linked to her bank account. A salesperson contacted her, provided a quote, and then simply never followed up. My wife was under the impression that the transfer had been completed. To my dismay, I have since discovered that Outsurance ignored my request to cancel the policy and transfer it to my wife’s name, and they have continued to debit premiums from my account. After repeated disappointments and poor communication, I have completely lost faith in Outsurance’s professionalism and reliability.
71 replies
8 months ago
Beware of Outsurance
I called Outsurance for a quote on my Toyota Prado. Consultant provided the quote and advised that I need to install a tracker and that one of their partners would call to arrange the installation. The car tracker company on two separate occasions did not arrive at the agreed time they proposed. I then called Outsurance on 21/22 July to complain about the car tracking company lack of professionalism and queried whether my premium will be the same if no tracker is installed. The consultant confirmed that there wouldn't be a significant difference and I gave the go ahead for the premium to be app**** on the basis of no installed tracker. A week later I called in just to get an overview of my policies and whether there was any room for savings. When the consultant was explaining the cover for the Prado he mentioned that the Prado has a tracker. When I notified him that there is no tracker and this in fact was discussed previously and noted on my policy he mentioned that it was not. He said that all conversations are recorded and that Outsurance would investigate. I had to call them days later to get feedback and they did not seem to even have started their investigation. Their Melani Reddy then got involved to assist me and instead of listening to the recording herself to determine what transpired just gave a summary of the call and effectively confirmed that I only complained about the tracking company and asked whether premium will be the same without the tracker. Strangely the most important part of consultant confirming that premium agreed with me would be comprehensive even without the tracker. Outsurance have conducted themselves in an unprofessional and ************ manner and I have cancelled all my car policies with them. They have poor systems when things go wrong. I can only imagine how they play dodgeball with people who make claims with them.
106 replies
9 months ago
Bidvest Lounge is a disgrace
We Visited The International Premier Lounge At Cape Town International On 20 June 2025. Was A Terrible Experience. When We Arrived There Was A Long Line And The Lounge Was Not Accepting Additional Customers As An Emirates Flight Was Cancelled And Customers Were Not Leaving. When We Eventually Allowed In The Food Was Pitiful With More Than Half The Set Menu Missing And Never Replenished. It Was A Total Waste Of Money.
0 replies
13 months ago
Can't Fulfil Order Correctly and Poor Customer Support
I am very disappointed. I ordered a 19mm Hirsch Toronto strap for my Rolex and they sent me a 12mm strap! Can't even get hold of anyone on support line. Very difficult doing business with these people.
0 replies
14 months ago
Telkom: Because ‘Cancelled’ Is Just a Suggestion
Dear Tshepiso Rita Matsoso I must commend Telkom on its unwavering dedication to customer dissatisfaction. It’s truly impressive how, despite my repeated efforts to resolve this matter, you’ve managed to keep the debits rolling like clockwork. Efficiency at its finest—just in the wrong direction. Let’s recap: I provided all the information you requested. You assured me the ***** case was resolved. And yet, my account continues to be debited like a bottomless ATM for Telkom’s benefit. Your latest response suggests that my account is still in collections, despite my dispute. Fascinating. It appears that Telkom has invented a new business model—charging customers for services they do not use and then conveniently ignoring any objections. Genius, really. You also mention that I failed to respond to your emails. I see—so it’s now my responsibility to monitor, follow up, and double-check that Telkom has done its job properly? Silly me for assuming a resolved ***** case meant I wouldn’t have to fend off debt collectors like a medieval warrior. So, here’s my final attempt at logic before I escalate this legally: Stop debiting my account immediately. Ensure no further collections or harassment occur. Confirm in writing that this matter is closed—for real this time. Failure to do so will leave me with no choice but to take legal action. Not that I want to, but since Telkom insists on keeping me engaged in this ridiculous saga, I may as well make it official. I look forward to a response that doesn’t require me to chase you down yet again.
0 replies
14 months ago
FNB’s Masterclass in Buck-Passing: A Customer’s Detective Story
Dear Shiraaj and Naeema (from FNB CSR) Thank you for your response regarding my unauthorised debit issues with Telkom. I must say, your ability to perform a corporate disappearing act when accountability is required is truly remarkable. If there were an Olympic event for passing the buck, FNB would surely take home the gold. Allow me to recap your message in simpler terms, just to ensure I’ve grasped the full extent of this bureaucratic brilliance: Telkom couldn’t provide a mandate – Of course! A well-executed game of “not it.” A true classic. It’s now my responsibility to chase Telkom – the time-honoured tradition of making the customer do the work. Nothing says "premium banking experience" quite like a scavenger hunt for answers I shouldn't have to find in the first place. What’s especially impressive, though, is how effortlessly FNB has sidestepped the rather inconvenient reality that my banking security was breached on your watch. Instead of acknowledging this alarming detail, you’ve handed me a magnifying glass and deputised me as the lead investigator in a case I never signed up for. So, just to confirm—when did FNB’s ***** prevention policy change to “outsource investigations to the customer”? Was there a press release I missed? A new terms-and-conditions update written in invisible ink? Please do let me know. In the meantime, I’d appreciate answers to the following: How did this transaction bypass your security measures? What concrete steps are you taking to ensure this doesn’t happen again - fyi it happened again this month on my personal account? When can I expect a full refund of the fees charged to reverse this unauthorised transaction - you promised this would be done and to date it's still not done? And finally, when will FNB stop performing customer service gymnastics to avoid responsibility? I eagerly await your response—hopefully, one that doesn’t require me to don a detective hat again.
0 replies
15 months ago
FNB's Masterclass in Passing the Buck
Thank you FNB (Naeema Manesan from FNB CSR) for your recent response regarding my unauthorised debit issues with Telkom. I must say, your ability to deftly shift responsibility from yourselves to Telkom is nothing short of impressive. Truly, it’s a masterclass in corporate obfuscation, and I feel compelled to give you a standing ovation. Bravo! Let me summarise your response for clarity: 1. Telkom couldn’t provide a mandate – Ah, yes, the classic “blame the other guy” manoeuvre. A timeless strategy! 2. It’s now my responsibility to chase Telkom – Because clearly, the customer is the best person to investigate ***** on your platform. Who better to play detective than the person who’s already out of pocket? While I admire your commitment to creative problem-solving, I can’t help but notice that you’ve conveniently sidestepped the elephant in the room: your own security was breached. Instead of addressing how an unauthorized transaction (with other party having all my FNB details) slipped through your systems, you’ve handed me a metaphorical magnifying glass and sent me off to solve the crime myself. Sherlock Holmes, I am not. Perhaps I missed the memo where banks no longer safeguard their customers’ accounts and instead outsource ***** investigations to said customers. If so, my apologies – I’ll be sure to update my expectations accordingly. In the meantime, I kindly request that you revisit your role in this debacle. Specifically: - How did this transaction bypass your security measures? - What steps are you taking to prevent this from happening again? - Refund the fees you have charged me to reverse the said ***** on my personal and business accounts. - And, most importantly, when will you stop passing the buck and actually take responsibility? I eagerly await your response, preferably one that doesn’t involve me donning a detective hat.
53 replies
15 months ago
Bad Customer Experience
Customer service at FNB seems to be in a downward spiral of epic proportions. Case in point: trying to link my son’s debit card to Apple Pay has turned into a Kafkaesque nightmare. Because he’s under 16, I have to physically call FNB to make this happen. Fine, rules are rules. But here’s the kicker—FNB’s call line appears to be permanently set to "Jingle Mode." I’ve spent what feels like entire lifetimes listening to their hold music, waiting 20 to 30 minutes at a stretch, only to achieve... nothing. Do FNB employees even know their phones have a "pick up" button, or is that reserved for mythical VIPs we mere mortals know nothing about? At this rate, I might as well hand my son a Capitec card, because FNB is starting to feel less like a bank and more like a South African municipality: bureaucratic, unresponsive, and somehow always just a little bit broken.
53 replies
Review Distribution
5 Star
1 (1.2195121951219512%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (10.975609756097562%)
1 Star
72 (87.8048780487805%)