JG
Johannes (John-Peter) Gernaat
Active since Nov 2011
7
Reviews
0
Industries
Reviews
7 reviews10 months ago
****mers - Contrex Cape Town
I ordered and paid for a Solar Generator on 28 March 2025. I queried the order on 23 April and was told they would be delivering soon. I received no reply to my enquiry on 28 May.
0 replies
22 months ago
Poor payment systems
It is really poor show for a tech company that they cannot accommodate payments from the new digital banks in South Africa. Because Bank Zero offers debit cards with more than a 5 year expiry VOX cannot update their payment system to accept these cards.
106 replies
31 months ago
Vehicle maintenance insurance Cubix Solutions
Unapologetic agent Paul Cedrics pushing for a sale when I clearly told him the premium he was offering was ridiculous.
262 replies
32 months ago
Unreliable Reliable Online Store
I ordered a Cobra Products Drain Tape 50ft from Reliable store in June and received confirmation of an order number on 29 June 2023: Order#63497. On 28 July I queried my order and on 10 August was told that there were delays with the supplier. I phoned later in August and was told I'd receive a tracking number before the end of the week. I've written and asked to be refunded and I was told they'd get back to me. I think more than 2 months to deliver an item without a delivery date is unacceptable.
131 replies
63 months ago
MiWay does not return customer calls
I received an unsolicited call from MiWay. After agreeing to speak with the agent I am offered an excellent price on my vehicle insurance. I accept. I am told that I will receive a call to assist me in cancelling my existing cover. The call comes, I answer, the call drops. I don't hear from MiWay again. I call the call centre and leave a call-back request. I go online and send a message requesting a call back. I'm still waiting two weeks after the first call. I've cancelled my policy on the app before it has even taken effect. I have been promised a call from the retentions department. They say 72 hours (clearly they are not desperate to retain clients) it is 62 hours later and the office opens in 10 hours time.
61 replies
63 months ago
Mweb refuses to say when an order will be delivered after 15 calendar days have elapsed.
I am helping a man of 88 years old order an MTN SIM from Mweb on a month by month contract. The website tracking information for the order is rudimentary. It shows no progress since the day the order was placed 15 calendar days ago. I call the sales department. There is no option on the automated system to speak to an agent/consultant. I select "change the delivery address" to speak to an agent/consultant. When the phone is answered and I give the phone to the account holder to confirm who he is, the agent/consultant tells me he cannot provide me with information on when the SIM will be delivered because the account owner must first register me on the account so that I may receive information on behalf of the account holder. I ask to speak to a supervisor and the phone cuts off. Can a company offer worse customer service?
0 replies
73 months ago
Axxess Internet does not offer service at all
I ordered an MTN fixed LTE service from Axxess. The SIM and Router were delivered on 24 March. No setup instructions. I posted a service ticket on 25 March and received the setup instructions on 29 March after sending another 2 requests. The setup instructions do not work. I have posted another service ticket with the company and received more setup instructions. After trying these instructions for 3 days and posting every day that I have not had any success I am not receiving messages that I should be receiving 3G internet and their engineers are working on restoring 4G. But I don't have any internet because their setup instructions are not the correct ones or not complete. I have asked for a refund for data I could not use in March and was told I'm activated, but I have received no data, so their systems are hopelessly inaccurate. I wish I could rate them minus ten stars.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)