SR
Santie R
Active since Nov 2011
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Constant slow internet!!
I am living in Eloff. The internet is slow on a regular basis. I pay for 16mb/s, but it rarely to never reach that speed! You keep logging fault calls, but when it is repaired it doesn't last long!!
53 replies
5 months ago
Product short!
I have purchased the 337g Lindt assorted Silver edition through Sixty Sixty. The sealing stickers were in tact. The box felt light so I have weighed it. It weighed 290g with the box. I have sent them an e-mail and they have told me to return it to the store from where it was purchased. In the end I have opened it and there were only 20 chocolates in the box. Also no choc and white that was supposed to be in the box. As it was an online purchase I cannot return it to the store. No voucher, no nothing. My loss!!!!
0 replies
10 months ago
Think twice before purchasing an Outbound Cyclone caravan!!
We have bought the Outbound Cyclone caravan around February 2023. In May we went on a Kruger trip with it for the first time. The whole caravan nearly burned out, due to the fact that the 220 volt and 12 volt were on the same DB board. The wires inside has melted and the main switch on the DB board did not trip. Due to this we were without electricity on our last night. What if this happened while we were sleeping?? They did fix the problem, but we had to take the caravan to them in Kempton and we are staying close to Delmas. We were not compensated for our fuel or effort. In December we have camped again and experienced a lot of rain. The caravan has leaked inside and a lot into the front box. We had to take it back yet again and they assured us that the problem was fixed. Last weekend I have washed the caravan and now when we open the front box, it was flooded. I have also seen a little water running down on the inside of the window. We have also traded in a camping wagon. When we wanted to take out a licence for one of our other vehicles we had to pay for the camping wagon first as it was never dealer stocked. We were refunded though. Another fault is the wheel bearings that get so hot that you can't touch the outside of the wheel cap. This was brought under their attention, but in the end fixed at our own expense.
0 replies
23 months ago
****** my money!!
I have placed an order on 1 May and paid for it. On 17 May I have enquired regarding my order status and was informed that the stuff I have ordered was out of stock and they said I should send my banking details for a refund. Up until today I haven't received my money back.
0 replies
34 months ago
Excellent customer service
I have ordered Ultra Fine silicone cat litter. They have accidentally send the normal silicone litter. I have used 2 packs, without realising at first that it was the incorrect product. They told me that I can keep the 4 unused packs, and they have sent me 6 correct packs. I am very thankful!
0 replies
56 months ago
Matrix Delmas has no customer service!!
We took our server to Matrix, otherwise called Santos MCM Group in Delmas on 10-02-2020. We paid R5 146 of which R1999.13 (excl. V.A.T.) was for a Windows 10 Home 64 bit key. In May this year our IT company asked me for the key, as they had to re-do the server. We realised that they never gave us a key on a card or on the invoice. We have contacted them. They have sent someone out, but he couldn't recover the key. We went to the store, but the manager wasn't there. They phoned him and he told them to tell us that we must have reported it within 6 months and that he is not willing to give a new key. We didn't know we were suppose to get a card with the key on and the server only gave problems more than a year later. So we lost over R2 000!!
53 replies
65 months ago
Poor customer service and false information!!
During April 2020 Olivia Brown from Huge Telecom phoned me and offered a R20 saving per month per line. The company (Hugo en Danie Vervoer (Pty) Ltd. have 2 lines with Huge. She told me that we have to sign a contract for this to take effect. I had one of the directors sign the contract. When I mailed the signed contract back, I wrote to Olivia that we don't agree to any other terms and conditions. She phoned me and asked what other terms and conditions I am talking about and I have told her we only agree to the R20 saving per line per month. The technicians came out the following week and installed two additional routers. A colleague of mine had asked them why they don't take the old two and they said they are just leaving it there. I have signed the job card and wrote on it: "no charge". A day or two later we have received an invoice for R1000 call out fee. When I enquired about this Olivia told me that it was stipulated on the contract that we have signed, but this will be an once off and that there will be no call out fees for the duration of the contract. A few days later we have received an invoice for 4 lines x R120 per line. 2 hunting lines were now included. We notified Olivia and Kim about this and that we don't want and can't even use hunting lines with our Karel switchboard. Olivia came to see us in July and saw for herself that the hunting lines don't work. She has promised that she will sort it our, so did Kim van Dyk. Needless to say we are still struggling to get a credit and get rid of the hunting lines. They also don't want to give you the number of a General Manager or Director. Our two lines have been down for over two weeks now. It has been reported twice, but nobody has contacted me!
271 replies
129 months ago
SLOW PAYER
We have been doing business with the company since 2013 without any problems, but from November 2014 we started having a problem with our payments. First we were getting paid late and at the moment there is a big amount outstanding on 120 days. We were promised a third of this amount at the end of August 2015, but we haven't received anything. Now we must hear they are waiting for a property to be sold.
0 replies
130 months ago
UNBELIEVABLE!!!
In April a lady from Vulindlela contacted me and asked if I wanted to try out their cartridges which lasts up to 3 times longer than normal cartridges. I accepted the offer. They lasted about 2 times longer. After we have paid, another lady contacted me and said that they have loaded a discount on our account for the following order. When I told her that we don't want to order anymore, she became rude and say that we must take it or she will be taking legal action. When I asked her to play me the recorded phone call where I have said that I will order more cartridges, she said that there wasn't such recording. Gavin Larson phoned me this morning apparently from Gavin Larson and Associates. He said he is repr. Vulindlela and we have to accept two more orders, otherwise he is going to blacklist our company. When I asked him for the recorded phone call, he said that the technician will have to retrieve it and it will cost R880. I have Googled it and there is only such a law firm overseas. He gave me a number I could phone him back on 011 028 2899 and when I entered that into Google, I came across all the HelloPeter.com complaints. Has any company actually been blacklisted?
0 replies
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5 Star
0 (0%)
4 Star
1 (11.11111111111111%)
3 Star
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2 Star
3 (33.333333333333336%)
1 Star
5 (55.55555555555556%)