LL
Lynette L
Active since Nov 2011
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
MWEB not responding
MWEB not responding to emails andI am offline since 1 January 2026 to FTTH, complaints, secretariat Good Day, I chose to go for a cheaper option as I am a pensioner. I Chose FrogfootAir. I am with MWEB. Frogfoot disconnected my internet 1 January 2026. I phoned MWEb and was told the staff were on leave and will return on the 6th of January. I phoned Frogfoot 6 January to find out what was happening and spoke to Kiyal Mahraj who was very helpful and said he would follow up on this matter. Frogfoots subcontractor then came on 6 January to install my Frogfoot Air router. I am still not connected to the internet. I have contacted Frogfoot a few times and they say MWEB has to sort the rest out, Frogfoot telephone queries staff have been excellent When you go on the internet to login through your provider the option "Frogfoot-unorov" is there and requesting a password. I have been given a few passwords and username and none of the passwords work. I have been on the phone to MWEB.....,was on a call for 2 hours.. Then today I was number 2 on the list and then next in line. Call started 10.12 and at 11.15 II ended the waiting to be answered as I had to go out. Not impressed at all with the service. If this is not resolved i am reporting on Hello Peter. I have not yet been charged for the monthly service, BUT would like a discount as I have been without internet since 1 January 2026 MWEB have been excellent i the past Kind Regards Lynette Leonard
112 replies
3 months ago
MWEB not responding to emails andI am offline since 1 January 2026
to FTTH, complaints, secretariat Good Day, I chose to go for a cheaper option as I am a pensioner. I Chose FrogfootAir. I am with MWEB. Frogfoot disconnected my internet 1 January 2026. I phoned MWEb and was told the staff were on leave and will return on the 6th of January. I phoned Frogfoot 6 January to find out what was happening and spoke to Kiyal Mahraj who was very helpful and said he would follow up on this matter. Frogfoots subcontractor then came on 6 January to install my Frogfoot Air router. I am still not connected to the internet. I have contacted Frogfoot a few times and they say MWEB has to sort the rest out, Frogfoot telephone queries staff have been excellent When you go on the internet to login through your provider the option "Frogfoot-unorov" is there and requesting a password. I have been given a few passwords and username and none of the passwords work. I have been on the phone to MWEB.....,was on a call for 2 hours.. Then today I was number 2 on the list and then next in line. Call started 10.12 and at 11.15 II ended the waiting to be answered as I had to go out. Not impressed at all with the service. If this is not resolved i am reporting on Hello Peter. I have not yet been charged for the monthly service, BUT would like a discount as I have been without internet since 1 January 2026 MWEB have been excellent i the past Kind Regards Lynette Leonard
56 replies
3 months ago
MWEB Complaint
lynette leonard <lynodie@gmail.com> Mon, Jan 12, 7:41 PM (2 days ago) Add reaction Reply More to FTTH, complaints, secretariat Good Day, I chose to go for a cheaper option as I am a pensioner. I Chose FrogfootAir. I am with MWEB. Frogfoot disconnected my internet 1 January 2026. I phoned MWEb and was told the staff were on leave and will return on the 6th of January. I phoned Frogfoot 6 January to find out what was happening and spoke to Kiyal Mahraj who was very helpful and said he would follow up on this matter. Frogfoots subcontractor then came on 6 January to install my Frogfoot Air router. I am still not connected to the internet. I have contacted Frogfoot a few times and they say MWEB has to sort the rest out, Frogfoot telephone queries staff have been excellent When you go on the internet to login through your provider the option "Frogfoot-unorov" is there and requesting a password. I have been given a few passwords and username and none of the passwords work. I have been on the phone to MWEB.....,was on a call for 2 hours.. Then today I was number 2 on the list and then next in line. Call started 10.12 and at 11.15 II ended the waiting to be answered as I had to go out. Not impressed at all with the service. If this is not resolved i am reporting on Hello Peter. I have not yet been charged for the monthly service, BUT would like a discount as I have been without internet since 1 January 2026 MWEB have been excellent i the past Kind Regards Lynette Leonard MWEB <noreply@mweb.com> Tue, Jan 13, 1:55 PM (22 hours ago) Add reaction Reply More to me Dear lynette leonard, Thank you for your email. This is an automated reply. Your query reference number is MWB33451652 We will respond to your request within 24-48 business hours. For quick and efficient tracking of your query, please include your reference number in all subsequent communication with us. Kind regards, MWEB Customer Support Now I have to wait longer to be assisted.
0 replies
20 months ago
Complaint
I had a telesales call from Shoalin to sell me vehicle insurance. he explained all and i agreed. He said I had 30 days to decide and I can cancel is I do not want policy. I then realised I can not afford it as I drive very little and the bonuses would not apply for me. I sent an email to cancel the policy 4004056531 received a phone call last Friday to say I would receive cancellation conformation on Monday19th August. I still have not had the confirmation. I would like this in writing from the company. Not impressed at all
53 replies
39 months ago
Excellent
Warta Abrahams went out of her way to help me. Excellent service, thank you - Lynette Leonard
0 replies
61 months ago
Good Review
Technical division - Verbal conversation with " Louadin". He was superb, helpful and very patient. Thanks Louadin for your excellent service. Lynette Leonard
0 replies
122 months ago
2 CLAIMS PENDING
Good Morning,<br> <br> I have now had enough. Claimed for a Keyboard Indwe ref CL1341401 - 22 MARCH and this was apparently not received, resent quote, was now received 11 April, still not paid etc.<br> <br> Claimed for an iMac Indwe ref: R234371 - 4 April then was asked to fill in a form 11 April, send all paper work and have heard NOTHING. Core (repairers have now sent computer back to Istore) as they cannot wait forever.<br> <br> <br> NEED an answer on this today please. I was always impressed with the service from Indwe. What has happened?<br> <br> Regards<br> Lynette Leonard
75 replies
122 months ago
E-mail sent to Standard Bank Insurance
Good Morning,<br> <br> No Feedback at all.<br> <br> This is the e-mail sent:<br> from: lynette leonard <br> [Email Removed]<br> date: Thu, Feb 18, 2016 at 12:06 PM<br> subject: Policy no.0079938500.Bond account 362738815<br> <br> Good day<br> The above policy according to my records are payable on death or deducted from the bond.This as i understand it ,is an endowment linked policy to the bond.Ido not have any documentation.<br> Regards<br> Barry Leonard<br> ID 5501225164088
75 replies
124 months ago
CANCELLATION OF DEBIT ORDER TV LICENCE - 119683779
CANCELLATION OF DEBIT ORDER TV LICENCE - 119683779<br> <br> I sent an email to the SABC to have the above debit order cancelled and have had no reply, this was 24 January 2016. I need this to be cancelled and notified that this was done, with the bank details of the SABC account as well.<br> <br> <br> Please cancel the debit order on this account.I will be paying via eft.<br> Please forward your bank details.<br> Regards<br> Barry Leonard<br>
75 replies
Review Distribution
5 Star
3 (20%)
4 Star
0 (0%)
3 Star
1 (6.666666666666667%)
2 Star
9 (60%)
1 Star
2 (13.333333333333334%)