MM
Mbali M
Active since Nov 2011
54
Reviews
0
Industries
Reviews
54 reviews9 months ago
Policy replacement
I am truly unhappy with the advice I received to upgrade my policy and take a new one. I was not informed initially about the waiting period that has now been app**** to my new policy. Given this, I kindly request that you cancel my new policy and reinstate my previous policy as soon as possible. Please confirm once this has been actioned. I look forward to your prompt response.
53 replies
13 months ago
Cellphone insurance
I feel I am not happy with the way my claim was rejected so I am told I left my phone unattended when I was at gym .The fact that I say the last time I saw my phone was when I was at gym and I showed and left the phone in my bag and when I got home I checked the phone was gone means that I left the phone unattended.I had my smart watch and two phones in the bag but both of them i had ,Does that mean I need to shower with my phones and smarts watches There is no evidence that show the phone was taken at gym or maybe i left it in the couch or at Kuai yet I am told I was negligent with my phone .Please cancel my insurance and return all my premiums because this means that me wasted my time getting insurance. I requested for the email to be sent with the rejection till date i have not received anything .This show how sneaky you guys are .
0 replies
15 months ago
Rosebank
Thank you Loyiso for the great service and extra mile for ensuring i receive my certificate
53 replies
15 months ago
Certificate not sent
Hi I didn't attend my graduation ceremony and never received my certificate. The last time i followed up with your office i was requested to pay R450 which i did but till date i have not received anything .Only have my transcript.
106 replies
15 months ago
no sla on a claim
I was told my claim was registered and weeks later i am told its not on a system how long must a person wait ?
53 replies
17 months ago
membership fees dispute
I requested for my son's membership to be canceled and was advised that i need to pay a pro-rate which i did ,couple of days later i was told i am in arrears and i queried with the team and i was old they credited my account instead of his. That neve happened and i paid the outstanding amount instead the following month 2 months later i am told i am i am in arrears again think virgin active is trying to **** me and i just need to cancel my memberships all together
0 replies
17 months ago
Aldo Bash online
Hi Any reason why I can’t return something I bought online via the bash website for an exchange ?
0 replies
18 months ago
Upgrade
pre-ordered the IPHONE16 pro max and till date i am still waiting .I was not told you guys don't have stock when i ordered .
0 replies
18 months ago
Certificate
Hi I didn't attend my graduation ceremony and never received my certificate .The last time i followed up with your office i was requested to pay R450 which i did but till date i have not received anything .Only have my transcript .
53 replies
25 months ago
Unable to make contact
Not able to get hold of anyone on the call centre number and my emails are not getting any responses .
112 replies
Review Distribution
5 Star
4 (7.407407407407407%)
4 Star
1 (1.8518518518518519%)
3 Star
1 (1.8518518518518519%)
2 Star
6 (11.11111111111111%)
1 Star
42 (77.77777777777777%)