SS
Sibusiso S
Active since Dec 2011
38
Reviews
0
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Reviews
38 reviews6 months ago
Glasfit Pinetown
Great service at excellent prices at Glassfit Pinetown. I went to replace a broken driver's window. We got good safe parking, we were warmly received and assisted by Chezre Robert, who assisted us all the way. The best service when I compare with poor treatment I received in other glass specialists. Thank you.
0 replies
14 months ago
Poor service
It is shocking that I pay for the service that doesn't serve me. My home was burgled on 11/02/2025. The armed response came and stood outside the gate because he said he could not get in. The ******** ran away through the back. Other security companies chased the suspect and he ran into the bushes. My problem was why did their guard just stand there instead of checking around the property and might have found the suspect. I complained and to their operations manager, Noele and technical manager, Ashley, who drove to my house. I told them I want a full report of what happened, they promised to send it, up to this day they haven't. I spoke to Noele twice afterwards, kept promising to email the report and nothing done. Worse, their service has not improved since.
71 replies
21 months ago
Disappointing service
I have not been able to access my discovery miles for almost a month on the APP. I reported the error on Facebook chat, where the app says that 'could not retrieve information, try later'. I was given ref number 10483172489 for IT to resolve but up to now it is not working. Whatever I was told to try did not work and I reported it. Unfortunately, my wife's app was working and it has also stopped two weeks ago with the same error. I wonder why provide a service and not able to support it fully.
159 replies
21 months ago
Bad service
I opened the account in 2019 and since then, Tymebank smartshopper never worked. I was assisted by the store Tymebank agent, failed, Tymebank call center failed. They referred me to Pick n pay, they failed and referred me back to Tymebank. I referred a friend to open the account with Tymebank and their smartshopper also doesn't work and the store agent also failed to resolve it. My card will expire next month and I see no need to renew it because it doesn't give me any points.
0 replies
25 months ago
Excellent Service
I booked the Easter week in Cape Town and used PACE Car Rental and what a great rental company with no regrets whatsoever. From booking to receiving the car to getting the deposit back, very smooth process. Jonathan helped me with the bookings and facilitated my deposit refund with ease. At the airport I found Brendan already waiting for me, explained everything and handed the car keys. I have no doubts recommending Pace car rental anytime.
53 replies
29 months ago
Discovery is highly *************
On the 27th of October 2023 my house was affected by a heavy storm and badly damaged, both the building and the house contents. After a heavy struggle, the building structure was eventually fixed in mid November. The claim number for all this is 3369952. The house contents claim has been a nightmare up to now. Some items were replaced but all the following still missing. The last I heard from discovery was last month when they sent their assessor to assess the house content. They then said that we are under insured but the replaced contents are not even half of the replacement value insured. Because of this incompetence, my house has never had curtains since the incident, the dining room suite was taken away by their assessor, carpets and oil heater taken but not replaced. Their assessor says that they have written to Discovery to replace these but no answer from Discovery. The claims advisor is not responding to emails, never commits to anything and discovery management is not taking calls or emails. I sent emails to their complaints department, not even an acknowlegement letter was received. My broker tried and also failed to find this discovery broker and claims supervisors. I regret the day one insured everything with Discovery insure.
387 replies
30 months ago
Pathetic service
On 20th October 2023 there was theft of copper pipes in my yard and the response took too long until other security companies responded first. The response guard informed me he was sent somewhere else to address another alarm, where I think it is out of our area. I wanted to address this concern with the Area Manager, I phoned him on the same day on his cellphone and left countless messages but no response. His name is Sizwe Dube. I phoned your office again yesterday 26/10/2023 at 12:20, spoke to your call centre agent, they phoned him and he promised to get back to me after 1 PM when he is back in the office. He didn't phone me. I phoned again at 16:00 and spoke to Nathan, he also promised to ask him to call me and he didn't. I wanted to know as to why the response is allocated to Westwood Mall and leave his post which exposes us from ********s. I also wanted patrols to be increased due to the high levels of theft in our area, especially during the early hours of the morning. I am concerned that it is either he doesn't take me seriously or he is too busy to respond. I even asked if there is another person willing to address issues with me but was told that it is him. On Friday 27/10/2023 at 15:26, my alarm went off, got a call and asked them to respond. The armed response office came. Nobody phoned me afterwards to give me an update. After sending this complaint to ADT, I received the reference EA5AB3B651946. I phoned today at 12:40 and asked for the complaints department, I was put on hold for 12 minutes and got cut-off. On their phone voice prompt, I was asked to ask an agent to call and nobody did. The service level from ADT has diminished a lot over the years and this disappointing.
917 replies
36 months ago
Never buy a Samsung gas burner stove
Samsung doesn't even deserve this one star here. On 25 March 2023 I bought a Samsung gas burner stove which never worked well from day one. On 4 april 2023 I logged it with the them and got reference number 4265581325. Two weeks later a technician came and found it not working. A week later I was told to submit stove pictures which their useless technician didn't take. They gave me another reference 4265595430. All these times, they don't bother to phone or email me until I phone. On 21 April 2023 I phoned to find out what's going on. I was told that the stove will be replaced with new reference number 4265908592. I have never heard from since. All this time, having paid for a stove that don't work properly. This company is full of nonsense and I will never buy their product.
106 replies
39 months ago
Fidelity security is unreliable
In November 2022 we agreed that I will be paying a R535 monthly premium from December 2022. December came and they charged me R692. I complained and Kim Rass said that at the end of January 2023, they will deduct R692 from my account and refund me R157 x 2 equivalent to December and January premium difference. In January 692 debited and no refunds. I have just received a statement saying by end of February I will be paying R589. When I phoned them earlier this week, they promised to come back to me and never did. I sent an email to alwaysthere.c@fidelity-adt.co.za to ask them to fix this mess and they never bothered to respond. As a long serving client I feel highly betrayed by Fidelity ADT security and have lost faith in them.
56 replies
46 months ago
Standard Bank has the most useless Fraud Unit
On the 17 June 2022, my wife lost money through two fraudulent purchases of purchases of R3000 each happening within 5 minutes of each other amounting to a total of R6000. The issue was reported to the bank on the same day and a month later, nothing has been done. Whenever we phone them, they say that the problem was escalated to the fraud unit and neither that Fraud Unit or Customer Services even care to phone for any updates as they promised to do so. In fact, we don't need calls but the full refund of the money of which the bank doesn't even care about. This money is needed to make payments for accounts that are now overdue.
938 replies
Review Distribution
5 Star
7 (18.42105263157895%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (26.31578947368421%)
1 Star
21 (55.26315789473684%)