NJ
Nobulali J
Active since Dec 2011
9
Reviews
0
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Reviews
9 reviews14 months ago
Standard Bank is outdated in the AI age
As the director of the nonprofit organization Street Is Not My Reality (SINMR), I, along with my dedicated team, manage our responsibilities while balancing full-time jobs. Recently, while reviewing our email inbox, I came across a concerning message from Standard Bank with the subject line “Account Recovery.” The email was vague, requesting unspecified documents while asserting that Standard Bank needed clarification on our business relationship. In response, I reached out for clarification, asking exactly which documents they required. Given our hectic schedules, we simply do not have the luxury of spending over an hour waiting in line at the bank on a Saturday only to potentially discover that we lack critical paperwork. Unfortunately, despite my inquiry, I have yet to receive a response from Standard Bank regarding the specific documents needed to resolve this so-called issue of understanding our business relationship. It is worth noting that when we originally opened our account, we did so at the Tyger Manor branch. Since then, when several members left, we updated our records at the Parow Centre branch. However, we were never informed of which business banker would be managing our account, nor have we received any communication from this individual. The email did suggest we contact the assigned business banker directly, yet it failed to provide any details about this person's identity or contact information. Our organization has faced significant challenges as a result of this lack of communication. We recently found ourselves unable to make online payments. When I called the bank to inquire about the issue, I was informed that the inability to process these payments stemmed solely from our online account not being used for an extended period. On January 18, 2025, our treasurer visited the Tyger Manor branch in hopes of resolving these issues. After enduring a wait of over an hour, she was finally assisted and managed to process online payments for our suppliers, allowing us to keep operations running smoothly—if only temporarily. However, yet another setback occurred today when we attempted to purchase antibiotics for one of our beneficiaries, who had a swollen and infected finger. To our dismay, the card was declined. My colleague, who was sent to the bank to address our concerns, was unaware of any required documentation. It is my firm belief that there should have been a flag on the account, indicating such needs from the moment it was opened. Unfortunately, none of this was communicated to her before she left the branch. She was not informed that the card had been blocked or that the account had encountered any issues, leaving us helpless to assist our beneficiary. Adding to the confusion is the fact that, despite this supposed uncer*****y over our business relationship, recent funds were deposited into our account from our clients without any intervention from Standard Bank. Why, then, is Standard Bank accepting payments if they claim to be in the dark about our identity? And why was my colleague not informed of the documents needed to verify our organization? Furthermore, what has caused our account card to stop functioning entirely? These questions linger unanswered, leaving us frustrated and feeling significant dissatisfaction with the service we have received from this financial institution. It is disheartening to realize that in this age of advanced technology, Standard Bank has failed to maintain clear communication. Such inefficiency is, quite frankly, unacceptable.
195 replies
40 months ago
FNB BLENDS CLIENTS AS DEFAULTERS
I am still waiting for an apology from FNB as per my telephonic conversation with Laureline for the case reference number 4967754Q as well as the calculation of the refunded amount of R472.00 done on the 19th of December 2022. She confirmed that she will send me an email to confirm that the case has been closed and apologise for debiting my account on the 15th of December without my authorization and outside the agreed date as per the contract. Yet when they refunded my account they referred to the terms as stipulated in the contract. Laureline told me my debit order date was brought forward to make sure that my debit order does not default for December month as they know I was paid earlier. Indirectly saying I'm not trustworthy and incapable of securing funds for the loans. Hence they brought forward the date and concealed it by displaying 23rd as the debit date on the app.
132 replies
40 months ago
FNB IS BELOW STANDARD
FNB has not resolved my complaint. It’s more 48 hours after breached the contract and debited my bank account on the 15th of December despite my loan account being paid in full. I cannot do my Christmas shopping before I have no funds on my account. FNB is withholding my money with no feedback as to why they are failing to reverse the debit order. Complaint Reference 2894131 assigned to a consultant is still pending.
132 replies
41 months ago
FNB IS A GREEDY LOAN SHARK
I transferred R1210 into my loan account as a settlement amount on the 14th of December. FNB still debited an instalment amount of R496.68 from my easy account on the 14 of December without my authorization. My loan agreement states that they will debit my account on the 25th of every month until the balance is paid in full. Given the fact that 25 of December is a public holiday, the debit date should have been brought forward to the 23rd of December. The FNB app showed that they will debit my account on the 23rd of December. But the minute there was funds on my account they went ahead and debited my account the full instalment despite my account being paid in full. I want to know why and who authorised them to do that. Therefore, FNB has breached the loan agreement. Furthermore, the balance on my loan account is showing zero when it is supposed to be in a credit balance of R496.68. I sent FNB a message via the app and still response. I want to know who authorized you to debit my account on the 14th when the agreement is on the 25th monthly? Also, where is my money R496.68 you debited from my account? FNB id quick to debit yet slow to resolve their mistake. You never make errors when you benefit and yet don't care when the the client is inconvenienced. I am left with no funds as I had made plans on how I was going to use my money and today I don't have enough funds. I want you to pay interest on the R496.68 that you owe equivalent to the interest you charged me in my life account.
132 replies
41 months ago
MIMI.Q Fraudulent
I went to MIMI.Q on Friday, 25 November 2022 to shape my eyebrows. I then bought a facial mask which costs R9.99. The brown shape is R40.00. I paid with a card and I was given the slip from the machine only. I did not check the slip. When I went on my bank app when I got home I saw that the debited R200.00 from my card. I called on Monday to let them know and I was told to bring the slip. I went to the branch today, MIMI.Q. in Midestad Mall Bellville and they refused to refund me telling me that I should have an invoice slip detailing what I did. I told her that the slip was not issued. I then demanded footage for Friday. They know very well that the speed point should not balance and I need a reprint of the slip on Friday. They are fraudulent and I am waiting for the footage to be sent to my email. I will open up a case against them. I will not allow myself to be robbed. It does not even make sense how R50.00 was captured as R200. I still walked out of the store without my R150.00.
0 replies
45 months ago
A bank of the century
I started banking with FNB about 3 yrs. I have been happy for the past two years until recently when I started getting confused with the balance on my account. Transactions are not easy to follow, where I will make a purchase at PNP and yet these are only reconciled a week later. I cannot even understand my bank statements because debits are enlisted before credits and dates are confusing. The statement shows the reconciliation date instead of the date purchase was made. Most recently, funds went out of my account and are pending somewhere when they were meant to credit my loan account. The status of my loan account is unaccounted for which hurts my payment history. Today, I held on and spoke to 9 call centre agents and all of them kept referring me and the query is still not resolved. I regret that I chose them and will never recommend anyone to switch over! The worst part is when they advertise the use of the app - secure chat and when you are logged in you are told you are the 190th person and/or when you call the robot tells you it can assist but it is programmed for certain words like balance debit reversal. It was the worst experience ever.
134 replies
93 months ago
Telkom promotes fraud through it 3rd party sellers
Telkom accepts fraufulent contract from its third party sellers and add them on their customers existing accounts and refuse to cancel them after. Subsquently, they send you emails and sms to pay incorrect invoices. They mess up your creeit profile with the bank and credit beaurea because they wont cancel fraudulent contract increase theirown revenue. I went to the a Tygervalley TDS to upgrade my WiFi modem and instead of an upgrade, the consultant cancel my contract by migration to prepaid so that he can reflect it as a new contract by upgrading it from prepaid to the deal I requested. I was at the branch and I was told some xds had to be referred to back office because the person thought I was stupid to know that you don’t even need to do an xds to upgrade a contract. The Parow center branch also did the same thing where they issued a cancellation and created a new contract and told me that when you upgrade your number changes. I logged a case on the 10 July 2018 to cancel the fraudulent contracts from Reward Co and to date Rest Modau and some manager are still looking for documents that were scanned at the Tygervalley TDS and the fraudulent contract are still lingering on my account and as I am typing this query, I am holding for a manager for than 40 min and now the number has cut. Fraudulent, inflating revenue through fraud.
53 replies
95 months ago
Fraud !!!! Rewards Co
Fraudulent- Sihle Mbatha opened 3 cell phone accounts on my Telkom account. They are a third party company for Telkom. She lied and said I called their company to order 3 devices. I called the company on Monday and each time they lied to say they will call me back. Friday they tell me I gave them a wrong cell number while they sent an sms to the frustration that their service consultant has been dealing with. Subsequently, they want a copy of my ID. You support fraud and Telkom should cancel any dealing with you as a company for our account are at risk. Their number is ********** 000. You promote fraud for today there are so many resources available to prove fraud. I need these contrasts you opened on my account removed and I will file a case at the police. I want that call, for you wrote notes that I called you as per records on my account. I need my account to be resolved as soon as possible.
53 replies
95 months ago
Milking people up..watch out!!!
I took my car for diagnosis on the EPC light on my dashboard and I was told that my car needs to be opened up for an additional R7000 excluding the parts to be replaced. This after I paid R1058.00 diagnostics fee and that cylinder 4 is low, but against what no one could tell. This is after I told them about a throttling and loss of power that I disclosed to them. I called Metrology subsequently, I was told that the garage should be able to tell me. I consulted a person who works for VW and he gave me four possible problems and yet Barons technicians could not after paying R1058 and over above that my car does not need to be opened up. Putrid service. The timer on my dashboard is wrong after they worked in my car and car was not even hovered. Milking people for money. I was informed that to repair should cost me R2500 as opposed to the R7000 excluding parts. Never again I will ever service my car there. My service book as I checked today, it’s not accurate. I even doubt that what they ticked was even done. Such negligence when they know that a service book is so important to maintenance of a car. It is shocking indeed.
0 replies
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