YN
yagan N
Active since Jan 2012
24
Reviews
0
Industries
Reviews
24 reviews10 months ago
Valencia and Ameer save the night
On Sunday, 29th June 2025, my wife and I were enroute home from Kzn until we broke down at Warden. I immediately called my Broker, Mr Ameer Singh who tenaciously calmed me down and took care of my road side emergency. He contacted the emergency assist on our behalf and got hold of Valencia Edwards. Valencia called me and assisted me through the process in a highly professional manner. She was kind, calm and empathetic to our situation. She kep calling between decisions of towing, service providers and costs to ensure we were taken care of. This really comforted us to know that the value of Human is being exercised. Valencia saw to it that the tow service took care of us and she even checked up until we reached home. This was remarkable. To my bestowed broker, Ameer, thank you for your colossal service and always going beyond the call for us. We appreciate you. @Van Flymen and Associates - you have a gem of a staff and we are elated to be part of your clientele.
0 replies
31 months ago
Nicole Dreyer scores a try for Momentum!!!
I called into Momentum and spoke to Nicole Dreyer. She was kind and polite and assisted me with my query in a professional and seamless manner. Thanks a mill Nicole for attending to my query in an efficient manner. Much appreciated
131 replies
31 months ago
Mweb - the leading Internet provider of disaster
Of late our Internet speed has been slow. Understandably so, following excessive load shedding and/or the WACS cable break issue. Mweb has sent out correspondence via email advising so. In full acknowledgement, we accepted the news and proceeded with our days. I have been reading up about the progress and there has been improvements following the WACS cable dilemma and decided to contact Mweb to query what was the development hereon out. My gripe comes in with Mweb and their atrocious customer service. I am paying R1099 pm for a 300mbps facility but I'm being throttled under 100 mbps. I've done several tests and even sent data reports on their App to them. I have tried to log a query repeatedly but to no avail. The App does not permit me to do so. I took to their page on Facebook and commented on my frustrations. They gave me a generic response to send them a private message. I did so and to date have had no response from them. If I am paying my full premium (R1099) and receiving 1 third of the speed, I ought to be refunded and charged proportionately. Moreover, the after sales service is really poor. How do you pride yourself on being one of the pioneer and leading Internet service providers if you can't even respond to customers in an amicable manner? You surely don't practice TCF. Truly disappointed Mweb.
0 replies
33 months ago
Paseka Hlongwane - Greenstone Standard Bank
I went into the Greenstone branch to make a few changes to my account and was assisted by Mr Hlongwane. He was polite, patient and efficient. He was able to sort out all my queries. I am grateful to him. Thank you Paseka.
60 replies
35 months ago
Jontae Fredericks - Wesbank's super start
I received a call from Jontae Fredericks from Wesbank regarding my Debi check. He was professional, patient and kind towards me and listened to my query unlike the previous lady I spoke to. It was a very pleasant experience and I'd like to recognise this gentleman for his awesome service. Thank you Jontae for brilliant customer service!!!
53 replies
35 months ago
Cartrack Tsek
I called Cartrack yesterday to sign up for a new installation. I spoke to Nompumelelo who was efficient and assisted me promptly. She sold me a product package of R199 pm. I was happy and obliged to take cover. Less than 2 minutes after that call, another agent called me to "confirm" the appointment for fitment. He went on to up sell the original product package to R219 which included medical emergency, road side assistance and crash impact alert. This morning, I get another agent call me to "confirm" the fitment appointment and hereto, he tried to upsell me on a service warranty package should the device fail for additional R30. *** man? Why are all these additional covers being introduced after the sale? Why was this not discussed initially? Am I with the wrong tracking company? Should I have traditionally gone with Tracker SA? I think I should cancel this before it starts. Will a manager be calling me to sort this out? Let's see how quick you really claim to be.
159 replies
38 months ago
Tebogo Tugge and Mathapelo Ntshumayelo Standard Bank Super Stars
I'd like to commend Tebogo Tugge and Mathapelo Ntshumayelo for their sterling service. I called in on the 20th February 2023 for a settlement letter on my vehicle finance and was assisted by Tebogo. He was concise, professional and patient. He mailed me my letter shortly after my call with him. I sold my vehicle and the settlement was concluded on the 24th February 2023. I called in today to query the settlement and was assisted by Mathapelo. She was equally helpful and carried herself in a professional manner. Thank you Standard Bank for always helping me with finance on my vehicles and properties. A pleasure doing business with you.
53 replies
38 months ago
Azile Mjoli FNB's Ace of Spades
I called FNB to request a paid up letter for a loan I had a few years ago. I was shunted from pillar to post and finally got to Azile Mjoli. He was patient and heard me out. He was able to assist me effectively and was kind throughout the process. Thank you Azile for coming through for me. I received my letter successfully.
0 replies
40 months ago
Derek the Dog Whisperer
I was online filling in an online quote and was contacted shortly after by Derek Kabeya who enthusiastically took me through the respective underwriting and benefits of the product. He was polite, patient and professional. Having previously worked at Outsurance and living the values, Derek strongly lived up to those standards. Well done Derek. I appreciate your tenacity and good vibes. Good luck with your endeavours at OUT!!!
132 replies
41 months ago
Nonhlanhla Xaba a 5 Star Super Star
A huge thanks to Nonhlanhla Xaba for her polite and professional etiquette. She was able to assist me with funds owing to me by the scheme and change of banking details. She was concise and very patient with me and listened to me tentatively yielding the best results in the end. Momentum, 5 star rating for Nonhlanhla Xaba - a super star
132 replies
Review Distribution
5 Star
21 (87.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (12.5%)