MI
Mohamed I
Active since Jan 2012
269
Reviews
0
Industries
Reviews
269 reviews1 month ago
Secure App agent failed
Really frustrating App security chat support. I logged in at 11am to clarify an unauthorized transaction which immediately reversed today at 05:50am today the 9th of March, the unauthorised transaction of was from my smart account using my bank card which is in my position (rarely used since I usually use virtual card). The transaction was under ref (Amazon prime pmts). I immediately blocked the card but 1min (05:51 after the amount was reversed? What is going on? I went to FNB app to check and report (Should I be concerned. I can't dispute since its reversed now. I never had any subscription with Amazon prime.). I've been placed on hold and transferred to different ***** helpline by different agents without success for almost an hour, during which app is logged out every now and then due to security protocols to start over. This can't be happening. I understand how busy fnb agent but handling a ***** query should be a priority esp when it comes to liability and account insurance. I'm banking with FNB since 2009 and to be honest services the last 5 years were worrying, especially with recent virtual card payment duplication that happened to me 3 times in the past years with recent famous 4th of March. Any thoughts
53 replies
4 months ago
Great service
Thanks to the cashier lady at Rosebank Mall store and her mates for the outstanding service and support during my item return and refund.
0 replies
5 months ago
PA are the weakest link when dispensing
Terrible PA knowledge and skills, seems struggling with CIB, PMB and claims protocol. They simply waste your time instead of asking Responsible Pharmacist for help. Really need good training. This is re Dischem Rodebsnk Mall branch.
0 replies
5 months ago
dishonest & misleading business
They ****med me again, for the second time. I communicated with the Tracker in September, following the receipt of the annual price notification. As a loyal client, the customer finance care person from Tracker approached me and confirmed that the planned price increase would not impact me; in fact, I was eligible for a lower premium. However, last month, my October debit order was deducted with the new 2025 price increase. This is a misleading and dishonest business. While they communicated with me and acknowledged their mistake and credited me for the over-charge, today, they charged me more in the November debt order? Back to the dishonest ****, I'm leaving this business.
0 replies
6 months ago
dishonest & misleading business
I communicated with the Tracker in September, following the receipt of the annual price notification. As a loyal client, the customer finance care person from Tracker approached me and confirmed that the planned price increase would not impact me; in fact, I was eligible for a lower premium. However, I now see that my October debit order was deducted with the new 2025 price increase. this is a misleading and dishonest business.
106 replies
8 months ago
Way to go - outstanding customer service
I would like to commend Tracker for their outstanding customer service and swift resolution of my recent complaint. After I raised a concern, I was contacted promptly by their team. The representative I spoke with was professional, understanding, and genuinely listened to my feedback as a long-standing customer. It's often the most loyal clients who take the time to complain, because we care about the service we rely on. They addressed my concerns to my complete satisfaction and demonstrated a real commitment to customer loyalty. This level of service recovery is exceptional and has solidified my decision to remain a valued Tracker customer. Thank you for truly valuing your clients. Prof Mohamed Irhuma
1 reply
8 months ago
nonsense annual price hike again
I am complaining to express my extreme dissatisfaction with the proposed subscription increase to R259.40, effective 1 October 2025. As a loyal customer since 2019, I find this proposed price hike to be completely irrational and unjustified, especially given that my tracking unit has been performing inconsistently for the past two years. It is frankly ridiculous to demand a higher fee for a critical security service that has not been 100% reliable. If Tracker insists on this price increase for a service that has not been consistently delivered, I will have no alternative but to terminate my contract and move to a more reliable and reasonably priced service provider.
2 replies
10 months ago
Again Poor Communication
I’ve been a Discovery Insure client for over 24 months, with my vehicle insured without any major concerns. However, I’m disappointed to receive notice of a premium increase that appears both steep and poorly explained. The reasoning — referencing labour, parts, and inflation (thank God the VAT increase was omitted this year) — was only listed within the annual premium adjustment notice accessible only via the login platform. No direct email or clear communication was sent to explain the increase, which I find unacceptable given the financial impact. The justification offered does not seem rational or personalised to my profile, especially for an on-time paying clients. I’m now actively considering alternative insurers due to this lack of transparency and the manner in which the increase has been handled. I hope Discovery Insure reconsiders this approach to client communication and pricing.
106 replies
11 months ago
Unjustified Premium Increase and Poor Communication
I’ve been a Discovery Insure client for over 24 months, with my vehicle insured without any major concerns. However, I’m disappointed to receive notice of a premium increase that appears both steep and poorly explained. The reasoning — referencing labour, parts, and inflation (thank God the VAT increase was omitted this year) — was only listed within the annual premium adjustment notice accessible only via the login platform. No direct email or clear communication was sent to explain the increase, which I find unacceptable given the financial impact. The justification offered does not seem rational or personalised to my profile, especially for an on-time paying clients. I’m now actively considering alternative insurers due to this lack of transparency and the manner in which the increase has been handled. I hope Discovery Insure reconsiders this approach to client communication and pricing.
53 replies
11 months ago
Title: DiUnjustified Premium Increase and Poor Communication
I’ve been a Discovery Insure client for over 24 months, with my vehicle insured without any major concerns. However, I’m disappointed to receive notice of a premium increase that appears both steep and poorly explained. The reasoning — referencing labour, parts, and inflation (thank God the VAT increase was omitted this year) — was only listed within the annual premium adjustment notice accessible only via the login platform. No direct email or clear communication was sent to explain the increase, which I find unacceptable given the financial impact. The justification offered does not seem rational or personalised to my profile, especially for an on-time paying clients. I’m now actively considering alternative insurers due to this lack of transparency and the manner in which the increase has been handled. I hope Discovery Insure reconsiders this approach to client communication and pricing.
1 reply
Review Distribution
5 Star
73 (27.13754646840149%)
4 Star
9 (3.345724907063197%)
3 Star
1 (0.37174721189591076%)
2 Star
13 (4.83271375464684%)
1 Star
173 (64.31226765799256%)