AM
Akesh M
Active since Jan 2012
86
Reviews
0
Industries
Reviews
86 reviews5 months ago
Ongoing Service Failures and Consultant Negligence at FNB Merchant Banking
The conduct of the consultants at FNB Merchant Banking reflects a consistent tendency to shift responsibility onto the client, resulting in unnecessary expenditure of time and financial resources on our part. It appears that FNB Merchant services shows NO regard for the inconvenience and operational disruption caused, nor has any concession or remedial effort been offered. As the client, I ensure that every batch is properly closed and that confirmation is obtained directly from the device. There is no indication of a technical fault on our side. Despite this, the consultant insisted that I “must make sure,” which demonstrates a disregard for the facts and a concerning lack of technical understanding. This response constitutes a failure to engage meaningfully with the issue and reflects a dismissive and uninformed approach that is unacceptable in a professional and contractual context.
53 replies
6 months ago
Blatant disrespect for business clients
FNB merchant services have *********** people. You log a call and someone says they will call you back, after 2 hours no call, a while day gone by still no resolution to the issue Blatant disrespect for business clients!!!
142 replies
7 months ago
Shocking response from FNB - Tell them to contact the service desk 087 575 0012,
Shocking Service - As a business client you cannot get ahold of the contact Centre, when send an email the reply from Mogeshan Pillay - "Tell them to contact the service desk 087 575 0012," This is the service and response you get from FNB as a business client!!!
53 replies
9 months ago
Toyota Battery Flat In 1 Year
I am totally disappointmented in my recent experience I had with my Toyota customer care. My battery was just over a week from the 1-year warranty, and went flat. I contacted Toyota Assist, and the AA was dispatched to help. The attending technician confirmed that the battery was flat, recharged it, and advised that it required replacement. I was surprised and disappointed to learn that Toyota declined to replace the battery, citing that the warranty period had ended. While I understand that warranties have specific terms, I find it unreasonable that a failure occurring so close to the end of the warranty is not considered for goodwill support. A grace period or a measure of flexibility in such cases would demonstrate Toyota’s commitment to customer satisfaction and fairness, especially given that the battery went flat only days after the warranty expired. I respectfully request that Toyota reconsider its position and provide a replacement battery.
0 replies
13 months ago
Incompetency From Haroon At Auto and General
Good day, Haroon has demonstrated a pattern of conduct that can be characterized as discourteous, lacking in integrity, and unreasonably dismissive in professional dealings. I have been awaiting the settlement of my claim for fender arches since the beginning of March 2025. The prolonged delay in processing this payment raises concerns regarding his ability or willingness to efficiently resolve the matter. Could this be attributed to negligence or incompetence? --
106 replies
13 months ago
Durban South Never returns Calls
I have reached out on four separate occasions to speak with Keegan, yet I have not received a return call. I am concerned about the quality of service and workmanship provided, and I believe this reflects broader issues within the management structure. The lack of responsiveness at the leadership level may be negatively influencing overall employee performance.
53 replies
15 months ago
Claim Resolution Delay
I am extremely frustrated with the service received from Auto & General regarding my claim, which has remained unresolved for the past three months. Throughout this period, I have been continuously transferred between different representatives, each stating that my claim is either with the incorrect department or "no longer in my name". Despite multiple follow-ups, I have received no concrete assistance—only delays and excuses. Furthermore, I am currently without a vehicle while still being required to make payments, yet I have not been provided with a clear explanation as to why my claim has not been processed in a timely manner. The ongoing delays are unacceptable, and I urgently request a definitive resolution. Please provide immediate clarity on the status of my claim and the reasons for these prolonged delays. Should I not receive a satisfactory response, I will have no choice but to escalate this matter further.
53 replies
15 months ago
Poor Service and Unjustified Charges at Bluu Car Rental
On 28 December 2024, I arrived at Bluu Car Rental, located at OR Tambo International Airport, expecting to collect the vehicle I had reserved and fully paid for. However, upon arrival, I was informed that the specific vehicle was not available. Despite my clear entitlement to the reserved vehicle, the manager on duty displayed a lack of professionalism and concern. His demeanor was dismissive, and he appeared preoccupied, instructing a staff member in a hurried manner to "just get the car and let him go." I was made to wait over an hour for a vehicle, which I was informed was approximately 4 kilometers away. This delay was both inconvenient and unreasonable, given that the purpose of a car rental reservation is to ensure timely and efficient service. Further compounding my dissatisfaction, a service charge was app**** to my bill for refueling a vehicle that was already refueled prior to its return. This charge was unjustified and contrary to the agreed terms. My prior experiences with other reputable car rental providers, such as Woodford, Avis, and Europcar, have been seamless and hassle-free. Unfortunately, the service provided by Bluu Car Rental has fallen far short of acceptable standards. I am extremely disappointed with both the service and the unwarranted charges imposed on me. This experience has left me with no intention of utilizing Bluu Car Rental's services in the future. I request a detailed explanation of the discrepancies and a full refund for the undue charges incurred. Please address this matter promptly to avoid further escalation.
0 replies
20 months ago
Extremely Poor Service Experience with Mastercare Durban
Not Worth Any Stars !!!! The experience at MasterCare Durban has been nothing short of frustrating, and I feel compelled to highlight the issues encountered: Despite numerous attempts to contact your team, there has been no response. The lack of communication is unacceptable and has caused significant inconvenience. To add to the frustration, I received a call asking me to rate the service for a microwave that has yet to be repaired. This indicates a severe disconnect between your service records and the actual status of repairs. It is evident that your team is unaware of which items have been repaired and which have not. This level of disorganization is concerning and suggests a breakdown in your internal processes. The staff I have interacted with have been extremely rude and dismissive. Their lack of professionalism and unwillingness to assist has only worsened the situation. The technicians who were sent to repair the microwave displayed a concerning lack of knowledge about the product. They made assumptions about what needed to be fixed rather than conducting a thorough assessment. Despite this, I am still waiting for the repair to be completed over a month later. Where Is my Microwave!!!!!! When will it be fixed!!!!!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (1.1627906976744187%)
3 Star
0 (0%)
2 Star
8 (9.30232558139535%)
1 Star
77 (89.53488372093024%)