GT
Gustav T
Active since Feb 2012
11
Reviews
0
Industries
Reviews
11 reviews27 months ago
Best Photographer with a great work ethic and personality
She is an amazing photographer, and the pictures you get is out of this world. It is an absolute joy to use her. She is very good with children and babies, and very patient to get that perfect picture of your little one, often not minding having to spend longer than the booking period, just to make sure you are happy. I would recommend her for anyone and any occasion, from small family pictures to weddings! She knows how to make you feel comfortable, and get natural looking pictures
0 replies
48 months ago
Unreachable Customer Service
Unreachable - sent an email to them regarding a claim over 2 weeks ago with no response. When I phone the callcenter and complete the AVM prompts, the line simply die, without an agent ever picking up the phone. When I log in on the Client Portal, the portal has a message saying the service is unavailable. I guess their new business model is that if customers cant get hold of them, they dont have to pay claims, and can just steal our money.
518 replies
51 months ago
DA violating personal information using spam AVS calls
Can someone perhaps open a criminal or civil case against the DA for the constant spam calls that I and I am sure thousands of others constantly receive, from an automated voice system, that we are unable to unsubscribe from, nor have ever given permission to receive these calls?
0 replies
54 months ago
Insane fee's and a very slow exchange page.
Selling your crypto, on the page with a 2% fee, is super easy and loads very fast, but the exchange page, where you can place your order on other prices, with no fee at times, will only load half of the time, and then it takes 30seconds easily before the page loads. For a company with 40M+ clients, they should prioritize improving the loading times, load balancers, etc to provide a fast seamless experience, but of course they wont do this, because they would rather charge you a fee of R20,000 when selling 1 bitcoin. If your not going to improve the exchange page, then lower your fees, or I will search for another provider.
53 replies
56 months ago
No coupons or promotions for regular customers
I am sick and tired that you keep on emailing promotions and discount coupons to my wife's account, who does not order anything, yet when I try to apply those coupons, there is always an error, such as "Your recent orders does not match the campaign criteria". It is like your saying: "We are making money out of you, so F*** you, you don't get a discount" Well then I say to you - you don't get my money.
290 replies
57 months ago
Friendly Customer Support, willing to help and listen :)
So I had a billing issue, where I paused my subscription for a week, yet I was billed on the Wednesday morning. I sent an email to UCook asking them to reverse the transaction and not send me a food box for the next week. Within 20 minutes, I received a phone call from a very friendly support member, who subsequently explained that I was billed because after I paused the subscription, I updated the cart, and the system then automatically re-subscribe the client (It is a feature), and further assured me that they will cancel the transaction, refund me and ensure I do not receive a box of food the next week, that I do not want. I am very happy with how UCook handled my complaint, and the speedy resolution theroff.
0 replies
60 months ago
Broken support
I am trying to contact them to have my bank account changed. If you email their support email address, you get an automated response back stating that they only accept support requests through their ticketing system. Problem is, their ticketing system was developed by the lowest bidder, and they did not test the captcha verification before going live - one is unable to create a support ticket because the callback verification on the captcha is incorrectly implemented. Hence the 2 star review, as I am unable to change my bank account details, and unable to contact them to have it changed.
0 replies
129 months ago
FLIGHTNETWORK DOT COM Unreliable
My wife bought a return trip through FLIGHTNETWORK to visit her parents in Canada over the December Holiday.<br> <br> Then FLIGHTNETWORK informed her a month later that they have changed 3 of the 4 flights, leaving her 17 minutes to catch a connecting flight in Washington, from the time of her scheduled arrival in Washington Dulles Intl to the time of her departing flight back to South Africa.<br> <br> When she emails FLIGHTNETWORK about this problem, they ignore her emails and she receives an automated email stating that if she has not heard back from them 2 weeks prior to her flight, SHE SHOULD PHONE THEM.<br> <br> By that time she will already be overseas, and that from now until then, she will have to worry about whether they will be able to change her flight or leave her without a flight.<br> <br> NOT TO MENTION we all know how exceptionally expensive a last minute airline booking is, especially for a South Africa with the weakening South African Rand against the dollar.<br> <br> I will update this complaint once we receive service from FLIGHTNETWORK but until then I recommend that anyone travelling overseas rather book through TRAVELSTART since they assisted me very fast with my flight change
0 replies
132 months ago
Worst After-Sales Service in Professional Industry
PayU is an online payment gateway provider and are supposed to be one of the best in South Africa.<br> <br> Unfortunately our company had to find out the hard way that PayU's sales department might be very good at selling their product but that the rest of the company struggles to deliver on what was promised.<br> <br> After the initial request for quotation, it only took 2 days for one of PayU's representatives to sit in our boardroom and sell us on their product.<br> <br> But since that day, (2 months later) our account has still not been setup. Both us, and our bank has supplied PayU with all the information they require to activate our account more than 6 weeks ago, and even our developers have completed all development to launch our new service, but we can still not go live, because PayU has not yet entered the necessary information on our account that enables our customers to complete the payment process.<br> <br> Unfortunately there is not enough characters left for me to describe their incompetince in detail, however I can tell you it has been one problem after another.<br> <br> Worst of all: We received our first invoice from PayU. They expect us to PAY THEM for a service they have not even started giving us!
0 replies
135 months ago
Telkom refuse to repair 6 week old phone
I purchased a contract with Telkom Mobile and received a brand new (or so they said) Samsung Z2 smartphone on the 5th of Nov 2014.<br> <br> I used the phone under normal conditions. About 6 weeks after I received the phone, the phone started showing problems, that got worse and worse over a 3 week period. Around Christmas, the touch screen had 2 different parts that did not work at all, and on the screen, it looked like the screen filament was pealing away from the screen, on the inside of the phone.<br> <br> I took the phone in in the first week of January, as soon as the shops opened after the holidays. Over the next 4 weeks I received 2 sms's from Telkom, saying that the phone has been checked in and then that it will be sent to their repair center. Then 2 days ago, after not hearing a word from telkom for a month, I went to the shop, and was informed that the phone will not be repaired since it is not a software problem, but that I have to continue paying the contract, and ON TOP OF ALL I have to PAY Telkom R181.10 as an admin fee, or they will not give me back my phone!<br> <br> I find it completely distasteful that the refuse to fix a brand new phone, and expect me to pay them to get my phone back.
77 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (54.54545454545455%)
1 Star
3 (27.272727272727273%)