RE
Renate E
Active since Feb 2012
93
Reviews
0
Industries
Reviews
93 reviews2 months ago
Formal Complaint Regarding Prolonged ***** Case Resolution and Poor Customer Service
I am writing to formally lodge a complaint regarding ABSA’s ongoing failure to resolve *****-related cases within a reasonable timeframe. Over the past several months, numerous ***** cases have remained unresolved, despite repeated follow-ups. This level of delay stands in stark contrast to other banks, such as FNB, which have demonstrated far more efficient and effective processes when dealing with similar ***** matters. I have personally observed the serious impact this poor service has had on multiple elderly clients. In recent months, two elderly gentlemen—both of whom previously ran successful businesses—have experienced prolonged stress, uncer*****y, and financial anxiety due to the lack of resolution and insufficient communication from ABSA. Regrettably, the continued delays and lack of accountability have had a noticeable negative effect on their health and overall well-being. I, along with many other ABSA clients, am deeply disappointed by this standard of service. It raises serious concerns about ABSA’s commitment to customer care, especially for vulnerable and elderly clients. The bank should reflect on why loyal, long-standing clients are choosing to leave, and why potential investors and customers are increasingly reluctant to entrust their finances to ABSA. I urge ABSA to urgently review its ***** investigation and resolution processes, improve transparency and communication with affected clients, and take immediate action to restore confidence in the bank’s ability to protect and support its customers. I look forward to your response and to meaningful improvements in how these critical matters are handled.
56 replies
29 months ago
FNB slow to respond
I reported a ***** case and FNB informed me it will take up to 14-working days. It is passed the waiting period and I have not reserved any communication from FNB. I also want to know will the interest that I was charged be reversed once thw *****e case is resolved?
73 replies
31 months ago
False adverti*****t
I have an R5 milk voucher that I wanted to use today but in the end, I could not and am very unhappy about it. say R5 for any long-life milk. The manager informed me then I could not use it on the product that I bought. If the the voucher says ANY it means any otherwise it is a false adverti*****t. You must specify what the word ANY means at Woolworths.
0 replies
31 months ago
Dishonest adverti*****t
When say, a LinkedIn account will cost +- R244 the client starts considering it. Once it comes to giving your back details it is twice the amount it is dishonest.
0 replies
36 months ago
Do not use them
Buy puppies from them is a **** and they will us other companies as well.
0 replies
39 months ago
Bad service
Holding for customer care first time call duration was 34min + and then nothing. Second time call was ended after seconds transfer Third time after first transfer duration of the calls is more than 50min and no result
0 replies
44 months ago
No internet connection
I have a problem with Rain Internet connection. Want to use my rain while I'm on holiday. But not getting any Internet connection. Why is there no contact number.
592 replies
49 months ago
Discovery - Retirement annuity funds
I want to transfer my money to different Retirement annuity fund but you guys are not transfering my funds and I'm losing money. I want this transaction ASAP resolved since I have been waiting more than a YEAR. Contact my broker you have his detail on your system.
490 replies
50 months ago
VAG SPEC CENTRE MENLYN service
My first experience dealing with VAG SPEC CENTRE MENLYN was not good. Administration need a lot of work. I gave them the chance to work on my vehicle. When I arrived to collect my vehicle the Manager for the day was not even aware that I would come and collect my vehicle then vehicle had to go for a wash and I had to wait. At the end my vehicle was parked and keys was left for my in my vehicle. I just wanted to make sure all the extras were still in my vehicle. I then entered and asked the manager please send me all the invoice of my vehicle. So that I have records.
0 replies
54 months ago
Bad Service - Water claim
Assessor has never contact me so that we can finish a claim that is outstanding for 2 weeks. Santam also doing nothing about it. Phoned accouple of times about this problem but still no feedback. Water pipe was replaced but not the best job but can live with it for know but need to fixed and then looking at an open wall for 2 weeks.
159 replies
Review Distribution
5 Star
2 (2.150537634408602%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
19 (20.43010752688172%)
1 Star
72 (77.41935483870968%)